Brought Specialized bike in for a tune up in August.
No information was gathered except my name and number. I was a familiar customer and was confident of my ability to retrieve bike with the same process used on prior transactions.
Unfortunately for me I was busy and did not return to the store until spring. I believed the small town customer service philosophy would prevail and I would receive a call if this was an issue.
Upon request to pick up bike there was no record, no bike and no degree of concern on the part of Milltown Cycle. "We either gave it away or sold it" was the response.
This information was conveyed with total blame on me, the customer. No apology, no compensation, or sense of responsibility on the part of the manager.
I expressed sadness; as this bike had been a gift. I received a smirk at my stupidity.
And perhaps I was stupid. I had two previous experiences, paying for bike repair at this shop and taking home a bike in ill repair. read more
