note, this is regarding the Lakeville location (not on yelp?). I brought my well used and abused bike in to see if it could be brought back to life. While waiting I received a quote, dang... expensive. I really love my old bike and have a new gravel bike I like and had to think. There was no pressure to say yes, they did not even try to upsell me a new bike. Im glad I had them work on it, it rides as smooth and free as ever. I did still have an issue with the front derailleur which was addressed promptly. Overall I had a great experience with the service dept as they went above and beyond any expectations I had. Thank you all!! read more

Guy that "helped" me was rude to me and other employees, I called ahead to see if they had a part, they asked me no questions, ( probably first red flag) and said yeah they have a few here probably. I should note the guy that helped me was not the guy from the phone. I stated that the guy I talked to said he may have one in stock, the older guy decided not to investigate further and started pricing me out a new one. He made a trip to the back, basically told one employee to F-off and took a "measurement" of the thread pitch. Came back out and I asked if he looked to see if there was one in the back. He said he didn't look and still needed to measure the length of the shaft. I told him don't worry about it, and that if there is this much leg work in ordering it, I bet it's over priced. read more

Walked in a stranger, walked out a friend! What a great bike shop! Extremely helpful and knowledgeable folks, great owner. Everything you want from a bike shop and more! I will definitely be coming back here for all my bicycle needs. read more

Downtown Bicycles, in my experience, offers the best and friendliest service period. I've been to shops around the Twin Cities area who may have a bigger shop, more shops, more bikes, etc....but they all pale in comparison to the quality of service and attention you get here. Tom and his staff seem to truly care about each person who walks in the door. They are motivated to form a long standing customer relationship and not just a one-time sale based upon a big discount. If you live in the local area, you are LUCKY to have a shop like this around the corner...if you are up in the Twin Cities...you owe it to yourself to drive a few miles to this great little town and get the experience like no other bike shop within 100's of miles. FYI - I rented a Cannondale Slate from Tom for 2 days of gravel riding...WOW, what an awesome machine! Amazing all around bike...go get one here! read more

Drove over 3 hours to get a bike from these guys. They are so polite and helpful. The service and price were excellent. I was very happy with the amount of time and effort that they put into helping me. read more

I purchased a fully refurbished bike from here in March 2022 for 300 dollars. From the beginning, there was an issue that I (knowing nothing about bikes) thought was the breaks. Within a week, I brought the bike back to them and let them know that I thought there was an issue. They ended up replacing the brakes, but the issue with the bike never went away. Apart from short trips around Carleton's campus, I felt unsafe riding the bike. I decided June 2023 that it was no longer worth the issues to keep the bike and brought it back here. This time they noticed that the back tire was messed up, which seemed likely to be the issue all along. They said with this issue, they would buy it back from me for $50. I do not think this was a fair compensation given the bike had the same issue when I paid $300 for it. Along with this, I felt very talked down to as a young woman, and the owner was condescending and rude to me. I ended up bringing the bike to Farmstead bike shop to sell it and they could not believe that they had charged me $300 for this bike a year ago. They were very nice and I would recommend going there instead. read more

We purchased a used tandem last Saturday and took it straight to Downtown Bicycles. We knew we needed tires for a mile long gravel road and a new chain. We asked them to let us know if anything else was needed. They told us they would call with an estimate and we would get it Tuesday or Wednesday. Ben called late on Saturday with an estimate and said it needed a tune up, which we approved. It was ready at 3 PM on Monday, what great turnaround! My husband was out of town when I went to get the bike and they were kind enough to put the bike rack in the hitch for me. Tom explained how to properly remove the quick release front tire. What personalized service! The cost of the parts and labor seemed very reasonable. I highly recommend Downtown Bicycles! read more

I stopped in last weekend with a friend, having no intention of buying a bike. I have one but had stopped riding it because it was no longer comfortable to ride. As my friend was setting up an appointment to bring her road bike in for a tune up I was browsing the bikes. One of the sales reps came over and just started talking to me and pointing out some features on one of their Cannondale bikes that is geared more towards creating a comfortable ride. I walked out not buying it but thought about it all week and how much I used to enjoy riding. On Friday I drove the two hours back and bought the bike! The staff at Tom's Downtown Bicycles are fantastic! I'm a larger person and they made me feel so comfortable and made sure that my bike was set for me to hop on and ride. They went through all the details and made sure I understood how things worked and how to adjust everything to meet my needs. They were so patient and encouraging. That level of service is hard to come by and I would definitely recommend checking out their shop! Thanks everyone at Tom's!!! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Great bike shop in Northfield with excellent customer service and a knowledgeable staff. They treat you like they've known you forever. Highly recommended. read more

Absolutely the best bike shop in southern Minnesota. Tom and his staff are amazing. Highly recommended!!!

Ben was very friendly and helpful with all my questions and serviced my bike flawlessly. The shop is spotless with beautiful furtniture, nice gear and bikes for sale everywhere. I couldn't be happier with their professional service. read more

I have worked with bike shops all over the twin cities. This bike shop is by far the best. You will find the best quality, the best service, and the best prices anywhere. The staff is knowledgeable, easy to work with, and straightforward. If you are looking for the best value and the highest quality then you have found your spot. They carry a variety of new bicycles as well as completely refurbished bicycles offered at a reasonable cost. It was our experience that we could buy one of their refurbished bicycles that was in Tip-Top shape for less money than it would cost to repair one of our aging bicycles. read more

This bike shop has it all! Great bikes, Cannondale, Bianchi, and Salsa! The owner, Tom is very knowledgeable and can set you up with the right bike with the right fit. And the service is top notch. Can't beat the crew he has there. Very "Minnesota Nice" as they say! The best shop in town! read more