We are haggling over a $140. They sent me a none functioning gun barrel. Was all rusted and froze…read moreup . I cleaned it up so it could be sold but decided I didn't want it they offered to return it . I was guaranteed complete refund including shipping both ways . I have sent the barrel back post office says it has been delivered they say they don't have it . Well im out gun and $140. Never buy from them again . Thanks Dale

Remington rifle was sent there buy remington for warranty work. they must be the lowest bidder for…read morewarranty work. Gun has had ejection and extraction problems and still does after they worked on it twice. Remington is now going to replace the gun as they could not fix it.

Absolutely the best FFL that I have been to. Super…read morefriendly, very knowledgeable. It's the only place I will go to.

You'll shoot your eye out, kid." (A Christmas Story)…read more When Ralphi mentioned "plunging into the cornucopia, quivering with desire...", surely he was thinking of this massive store's selection of equipment for outdoor sportsmen, notably including an official Red Ryder, carbine action, two-hundred shot range model air rifle! If that isn't enough to tear Ralphi's dad away from the leg lamp for a trip to Cabela's, the chance to get a free 4" x 6" pic with Santa on the second floor should do the trick. Better yet, this Santa won't roughly push the kiddos down a slide after telling them they'll shoot their eyes out! With so many departments like fishing, camping, and toys, along with a huge aquarium in a cave and a gigantic replica of a mountain, you won't get bored shopping here. Minnesnowtans should check out the ActionHeat section, because we don't actually enjoy becoming human popsicles in winter! If you're offended by taxidermy, oh fuuudge...avoid all the North American and African mounts, including a huge elephant and rhino. While I dislike the aspect of the trophy hunting and mounts, kids are mesmerized comparing their tiny size to the large scale of these beautiful beasts and seeing them in their replicated habitats. This store has a little something for everyone, whether you're a Scut Farcus, a Ralphi, or a Mrs. Parker. If driving through Owatonna, make sure to stop at Cabela's--I triple dog dare you! Also, be sure to drink your Ovaltine.

The place to go for any item related to hunting, fishing, camping, and outdoor living. This place…read moreis huge! Owatanna's location is one of the more grander Cabela's that I've been to in the Midwest. It was a pretty decent sized building with a decent amount of item variety and a huge taxidermy display right in the middle of it all. I really enjoyed the taxidermy and mount displays at this location. There was a huge diversity of animals from around the world and the quality of the displays was on the same level of a natural history museum. Just walking around and looking at everything was a fun time. There is even a walkthrough aquarium that shows off local sports dish species. Staff were friendly and helpful and prices for most items were very reasonable, especially sale items. The only thing missing was one of those penny arcade gun ranges where you shoot things and they move, oh well!

I value companies more on how they handle difficult transactions rather than their successes. It…read morewas an issue with my order. The problem was on their side. I did not receive my order. I was offered comparable product but I opted to cancel instead. They quickly refunded my money. Find them to be knowledgeable and trustworthy. I recommend this business.

Clean, helpful staff, if they dont have it in store they are always willing to source items for me.read more

This shop is run by honest, good people. I won't go into details, but i had an issue with a used…read moregun i bought here and the owners went out of their way to make it right. And I'll just mention the issue with the gun i bought was not the shop's fault, it was out of their control. They have great prices on new and used guns. I've bought a few here over the passed couple years. The employees have always been very helpful as far as answering questions. Highly recommend Southwest Arms.

Terrible customer service by the owner. Rather than honor the advertised price he has listed on…read moreArmslist, he chose to tell me how overwhelmed he's been with his business. He spent a good 10 minutes whining about how busy they've been and that he just wouldn't be able to honor the advertised price of $599 and instead needed to charge me $619. In other words, he'd rather ruin his reputation over $20. It's bad enough for an owner to not honor an advertised price but to whine to a customer about how overwhelmed and stressed out they are. This is definitely a new breed of owners I'm not familiar with. My suggestion would be to get out of the business if you can't handle i Update: I have filed a complaint with the FTC and also the BBB.

I've always had a great experience; pleasant helpful staff, well-kept facility. I really need to…read moreget there more often.

I'm an out-of-state'r that purchased a hard-to-find rifle via their website to be shipped to my…read moreFFL. Their price was very reasonable and they actually had it in stock. I hemmed and hawed for a bit before deciding to take a chance. It was 4 days between placing my order and having it in my possession. They communicated promptly as soon as it shipped via UPS, and it arrived in perfect condition. While I cannot comment about their facility or personal interactions with staff, TMS met and exceeded my expectations and I will not hesitate to use them again!