I have nothing but great things to say about Concordia Village in Springfield. My grandparents…read morehave been through all levels of care from a 2-bedroom, independent apartment through the acute care center. The facilities are immaculate and the staff caring, friendly, and extremely competent. When my grandparents first moved in, my grandfather was just beginning to have his health failing, so they moved into a two bedroom apartment. They were extremely hesitant about moving into a senior care center such as this, having had very bad experiences in the past with you typical stereotype "Nursing Homes" in the 70s and 80s. However, we had really high hopes that conditions have improved. BOY HAVE THEY! Both of my grandparents really enjoyed the social activities, scheduled outings, movies and cultural programs, and even athletic programs such as aerobics and WII bowling. They also rave about the food. The chef and all of the dining staff, as well as the building staff in general are great. They really take an interest in the residents and treat them like family. They also have shuttle services to take the residents to doctors appointments, grocery shopping, and even occasional shows and outings. If I need a live in care center at that age, I will be happy if it is close to as great as Concordia.

My parents moved to an independent apartment in 2010. They made wonderful friends, became active…read morein card groups, study groups, and a variety of friend communities. For the first 10 years, they could not have been more satisfied. In 2019 a consistent number of personal and physical setbacks altered their situation and their needs. While upholding the policies of Concordia as far as moving from one level of care to another, they moved into assisted living for a short time. Just a few months into their move to assisted living, Dad's decline accelerated to the point of needing long term care. The staff were compassionate, attentive and supportive. Both Mom and Dad felt loved. is Concordia perfect? No. Where is?

My dad started off at Centennial Point in March of 2022. The employees did everything possible to…read morewelcome dad and accommodate to some of his "set in my way" needs. After a few months, we moved him over to The Arbor Memory Care because of change in his health. Again, the employees jumped over hoops to make sure he was happy. I truly feel funny calling them employees., because they are more like extended family to us as well as dad. Now, dad is in the final stages of his life on hospice at The Arbor, and I want everyone to know that there can't possible be a better place for his last days then being cared for by these wonderful people with such huge hearts. God Bless them.

They don't get their baths, or washed up at all, the pca let them lay or sit in wet urinated…read moredepends they don't change or toilet them..they don't brush their teeth, they care is very poor, and when a nurse tries to fix it they get no help from higher ups..they'd rather loose a nurse then fix things...

My mom has needed rehab SEVERAL times...I wouldn't bring her anywhere else. The rehab staff has…read moreworked miracles with her. Jill and her staff have taken great care of mom and always listened to our concerns...as has Cindy and Lucy- executive staff...they never hesitate to set their stuff aside and answer my questions....it is a very comfortable setting, too! PS- Remember....with anywhere you go- you should ALWAYS be your parents advocate...double check medicines (they tend to get screwed up when released from the hospital), check in with nurses etc...No where is perfect...no one is perfect :)

This place is so dirty and disgusting. My Mother doesn't get her mea a lot and when she does it's…read morecold. The facility is always short staffed and a lot of the CNA'S are rude and don't listen to the residents needs. This place has an odor and whomever thinks they take really good care of the residents is fooling themselves. This place is a disgrace to Nursing Homes.*

Our family member has lived at Villas of Holly Brook Chatham for about three years now and our…read moreexperience with everyone there has been wonderful. The staff is caring and responsive. The director, administrator and nurse all speak with us regularly themselves and are available whenever we need them. They also regularly bring issues to our attention and care for our family member as if they were family members themselves. Our relative would still definitely prefer to live at their own home and no other situation will ever be perfect. But Villas of Holly Brook has been a friendly, safe, clean, comfortable place to live, with lovely people - both staff and residents. The food has generally been good and the apartment (1 bedroom in our case) is very nice with good living and sleeping space (not much storage but a good bedroom closet) and a large, safe bathroom. We feel lucky to have this place where our relative can receive the help needed and have access to great activities and a beautiful facility. The Christmas of 2019, our family used the movie/media room to watch a movie as a part of our celebration. When COVID is not a concern, they have very nice family events and we've had great food (including a couple of Thanksgiving dinners) with our family member. The staff works so hard and is an incredible gift to our whole family.

The staff is very caring. The response time is 1000 times better than the last facility we were out.read more

This place is amazing. They worked with me and my father getting in on short notice. Penny and…read moreKathy went above and beyond for us. It is very clean, food is very good and staff are amazing I would highly recommend Trustwell for your all your family's assisted living needs.

From the owner: Finding the perfect senior living community for yourself or your loved one can be stressful and…read moretime-intensive. Once you've chosen Trustwell Living of Springfield to be your home, get ready for those worries to melt away. Our compassionate, resident-centered community in Springfield, Illinois, offers Assisted Living and will soon offer Memory Care along with a robust activities calendar and on-site therapy. We also feature perks like restaurant-style dining, medication assistance, and personalized care plans. Please note: While our community welcomes visitors 24/7, business operations are conducted during standard business hours.

This community has caring and loving staff that go above and beyond for the residents. Also, a…read moregreat variety of activities to keep the residents active.

From the owner: An affordable supportive lifestyle community for seniors offers nurturing support, modern…read moreamenities, and engaging activities. With comfortable living spaces and dedicated staff, residents thrive in a vibrant and caring environment.

This is a wonderful community with lovely residents and caring staff! The food is fantastic and the…read morestaff go out of their way to make you feel at home.

Remember Joe Crain at channel WICS 20, punished for speaking truthfully to others? Mgt at Brenden…read moreGardens must have graduated from the same business school. Feedback, as with our current president, is only valid when positive. Extremely high rates of staff turnover in the past year. Meals take forever. It is not uncommon for a feeding to last 75-120 minutes from seating to departure. I look for the business to be sold, maybe to former Governor Bruce Rauner? A good thing? most of the residents are kind, but mgt will remind one of Eddie Haskell.