The staff is very caring. The response time is 1000 times better than the last facility we were out.read more

Our family member has lived at Villas of Holly Brook Chatham for about three years now and our…read moreexperience with everyone there has been wonderful. The staff is caring and responsive. The director, administrator and nurse all speak with us regularly themselves and are available whenever we need them. They also regularly bring issues to our attention and care for our family member as if they were family members themselves. Our relative would still definitely prefer to live at their own home and no other situation will ever be perfect. But Villas of Holly Brook has been a friendly, safe, clean, comfortable place to live, with lovely people - both staff and residents. The food has generally been good and the apartment (1 bedroom in our case) is very nice with good living and sleeping space (not much storage but a good bedroom closet) and a large, safe bathroom. We feel lucky to have this place where our relative can receive the help needed and have access to great activities and a beautiful facility. The Christmas of 2019, our family used the movie/media room to watch a movie as a part of our celebration. When COVID is not a concern, they have very nice family events and we've had great food (including a couple of Thanksgiving dinners) with our family member. The staff works so hard and is an incredible gift to our whole family.

I have nothing but great things to say about Concordia Village in Springfield. My grandparents…read morehave been through all levels of care from a 2-bedroom, independent apartment through the acute care center. The facilities are immaculate and the staff caring, friendly, and extremely competent. When my grandparents first moved in, my grandfather was just beginning to have his health failing, so they moved into a two bedroom apartment. They were extremely hesitant about moving into a senior care center such as this, having had very bad experiences in the past with you typical stereotype "Nursing Homes" in the 70s and 80s. However, we had really high hopes that conditions have improved. BOY HAVE THEY! Both of my grandparents really enjoyed the social activities, scheduled outings, movies and cultural programs, and even athletic programs such as aerobics and WII bowling. They also rave about the food. The chef and all of the dining staff, as well as the building staff in general are great. They really take an interest in the residents and treat them like family. They also have shuttle services to take the residents to doctors appointments, grocery shopping, and even occasional shows and outings. If I need a live in care center at that age, I will be happy if it is close to as great as Concordia.

My parents moved to an independent apartment in 2010. They made wonderful friends, became active…read morein card groups, study groups, and a variety of friend communities. For the first 10 years, they could not have been more satisfied. In 2019 a consistent number of personal and physical setbacks altered their situation and their needs. While upholding the policies of Concordia as far as moving from one level of care to another, they moved into assisted living for a short time. Just a few months into their move to assisted living, Dad's decline accelerated to the point of needing long term care. The staff were compassionate, attentive and supportive. Both Mom and Dad felt loved. is Concordia perfect? No. Where is?

This place is so dirty and disgusting. My Mother doesn't get her mea a lot and when she does it's…read morecold. The facility is always short staffed and a lot of the CNA'S are rude and don't listen to the residents needs. This place has an odor and whomever thinks they take really good care of the residents is fooling themselves. This place is a disgrace to Nursing Homes.*

I would give a lower rating if it were possible. Family member was in the Skilled Nursing side and…read morea month after leaving their checking account was charged over **,*** and then a month later they filled chapter 11!!!! NOBODY HAS RETURNED OUR CALLS???? KNEW WHAT THEY WERE DOING #beware

The staff is very friendly and really looks out for the residents. As for the food, I have eaten in…read morethe dining room several times and it has always been good. The kitchen staff does a good job varying the menu, and try to accommodate those with dietary restrictions. It would be nice to have a few more activities, but it is hard to find things that interest everyone. The manager does a good job setting up concerts, and arranging sightseeing trips.

From the owner: Monthly rental of full size apartments with no buy in fees or long term leases…read moreThree meals a day in the central dining room Expanded Cable All utilities paid except telephone Staff available 24-hours a day, 7 days a week Medication reminders Weekly personal laundry and linen service Individual emergency response system Complete maintenance with snow removal and lawn care Free Scheduled local transportation

This community has caring and loving staff that go above and beyond for the residents. Also, a…read moregreat variety of activities to keep the residents active.

From the owner: An affordable supportive lifestyle community for seniors offers nurturing support, modern…read moreamenities, and engaging activities. With comfortable living spaces and dedicated staff, residents thrive in a vibrant and caring environment.

Care is now mediocre at best. Ever since Hickory point sold to a for profit corp. the care went…read moredown considerably. The company that owns them now is near impossible to deal with. There is no way to contact the parent company. I feel that they are just about the profit they can make and they care less for the residents. Some of the staff trys some do not. And they are very short staffed

I would not put my dog in the rehab section. A close relative had to go there because it was the…read moreonly Medicare accepting place that could be found for rehab. He had little to no rehab, left in a chair all day. He left the hospital with a small bedsore and was there because of a broken neck. This facility allowed the sore to penetrate his body until organs could be seen and he died from the sepsis after being able to feed himself in the hospital. This dump has now filed for bankruptcy and I can see why. We moved him to a different facility where he died a week later in hospice care. This place is HORRIBLE.

My dad started off at Centennial Point in March of 2022. The employees did everything possible to…read morewelcome dad and accommodate to some of his "set in my way" needs. After a few months, we moved him over to The Arbor Memory Care because of change in his health. Again, the employees jumped over hoops to make sure he was happy. I truly feel funny calling them employees., because they are more like extended family to us as well as dad. Now, dad is in the final stages of his life on hospice at The Arbor, and I want everyone to know that there can't possible be a better place for his last days then being cared for by these wonderful people with such huge hearts. God Bless them.

They don't get their baths, or washed up at all, the pca let them lay or sit in wet urinated…read moredepends they don't change or toilet them..they don't brush their teeth, they care is very poor, and when a nurse tries to fix it they get no help from higher ups..they'd rather loose a nurse then fix things...

2 The place always smells like shit the don't keep eye o. Their patience they let them wonder fro…read moreroom to room front staff a horrible job with communication, they staff who takes care of people do ok job but you can imagine they do t make enough to really love their job ! Food is awful! They cans dust or move furniture around in the rooms I would not recommend this place

I am a retired senior healthcare administrator with 35 years of experience. When I could no longer…read morecare for my wife at home I evaluated every healthcare home in Springfield/Sangamon County. I found Mill Creek to be the highest quality home in the area. The staff that cares for my wife are great. The food is very good. She is eating more and better than she was at home. The home is nicely decorated and clean. No odor. They have more activities than any home I have ever seen. Doubly important when treating dementia residents. This is not a skilled nursing home, but a home designed for treating dementia. The staff are specifically trained on how to care for dementia residents. Based on my extensive healthcare experience and my undying love for my girl I can highly recommend Mill Creek.