Horrible facility, untrained nurses and CNA's. Possessions missing, hidden…read more None of the amenities mentioned on their page were as they were presented on move in. Just awful.

My mother was here for several months, with many MANY scares occurring. One thing I observed more…read morethan once was her unsupervised, eating 2 and 3 slices of pie with her fingers even though she's on a 1500 calorie a day diet. Also, almost every time I came to visit, my mother didn't have her cane (ultimately falling a couple weeks ago) and they never called an ambulance or asked the doctor for an X-ray of any kind. The nurse on duty didn't even know which one of my mothers knees was fake, and didn't bother to inspect the injury before calling me. She simply stated Your mother fell and I think her knee is possibly out of place. I can tell through her jeans that it looks lop sided but I'm not sure. She then asked which knee had been replaced. Just wow. How do you not know? My mother LIVES THERE. Another tragedy. My mother has vascular dementia and MUST wear her Cpap at night because without it, the next day her mind is that of a small child that has outbursts. Her cpap averaged 3-4 hours a night which was PROOF that she wasn't getting enough oxygen to her brain and PROOF that they weren't placing it properly or checking on it regularly. Instead of fixing this very simple problem, the facility went behind the family's back and asked the doctor for my mother to be given a sedative for her "behaviors" (medication that we as a family already declined a month prior to this). So rather than do their job and make sure she wears her mask properly at night, they wanted to drug her. Also, they lost her prosthetic breast more than once, several pairs of glasses, and countless amounts of clothes and jewelry. Yet every time we would ask about these items or ask why my mom didn't have her cane, workers (particularly Leanna Amos) would blame my mother for losing or forgetting things, which is completely ludicrous since my mother can't be held responsible for these items hence the reason YOU as a facility are getting paid $4000 a month to care for her. Another major issue is they contract their nurses for a few days at a time, so the nurses aren't employed by life's journey. For this reason the nurses never get to know the patients, and this came straight from a nurses mouth. Also, most of the staff here are not CNA's, they are "resident specialists" who have NOT had the proper training at all (and again, this information came from a nurse). The day we moved my mother out last week, one of the cna's actually apologized to me on behalf of life's journey and on behalf of Leanna, who was more than rude every time she blamed my mother for something and showed no bedside manner. To top it all off I found out that their DON walked out as well because of the mess that is going on. The straw that broke the camels back for us was that last week my mother swallowed finger nail polish remover, and rather than call poison control they called her doctor (who was already on a log to call back for something else and was extremely busy). Well 45 minutes after I got the call that she swallowed the remover, while I was on my way there (because I live an hour away), I called to speak to Gary (director) to see if the doctor called back. He was very flat and almost irritated, and stated that they were still waiting on a call back. I said "Well in a situation like this you should call poison control". He simply said he'd look into it, and got off of the phone. We moved my mom out of that place that night. During that time I heard 4 stories about what supposedly happened with the finger nail polish remover, but I do know she drank it because someone finally came clean and said they saw her drink it, and that my mom was saying that her throat burned. This is a long post but it is truly just a few of many MANY incidents that happened at Life's Journey. Please, PLEASE do not bring your loved ones here. The good news is that my mother has not had ONE "behavior" since she left! My mother is one of the lucky ones that made it out. I feel sorry for anyone that is still stuck there and their family who mistakenly (just like us) trusted these people. PS legally you can not just delete my review. Also, stop treating my review the way you treated my concerns....

The staff is very caring. The response time is 1000 times better than the last facility we were out.read more

Our family member has lived at Villas of Holly Brook Chatham for about three years now and our…read moreexperience with everyone there has been wonderful. The staff is caring and responsive. The director, administrator and nurse all speak with us regularly themselves and are available whenever we need them. They also regularly bring issues to our attention and care for our family member as if they were family members themselves. Our relative would still definitely prefer to live at their own home and no other situation will ever be perfect. But Villas of Holly Brook has been a friendly, safe, clean, comfortable place to live, with lovely people - both staff and residents. The food has generally been good and the apartment (1 bedroom in our case) is very nice with good living and sleeping space (not much storage but a good bedroom closet) and a large, safe bathroom. We feel lucky to have this place where our relative can receive the help needed and have access to great activities and a beautiful facility. The Christmas of 2019, our family used the movie/media room to watch a movie as a part of our celebration. When COVID is not a concern, they have very nice family events and we've had great food (including a couple of Thanksgiving dinners) with our family member. The staff works so hard and is an incredible gift to our whole family.

Dad loves his new home at Brookstone. They have daily activities and has made new friends as his…read moremind is sharp and he is quite the social butterfly. They manage all his medications and transport him to his doctors appointments. He is also thrilled with the podiatrist that comes regularly. My siblings and I are thrilled that he lives at Brookstone.

My Dad lives there, and he loves it! He enjoys being part of the Community and all that they…read moreprovide for him, sure gives me peace of mind knowing that he receives exceptional care from very caring staff when I cannot be there

We moved my elderly parents into Aspen Creek three weeks ago. We could not be more pleased with…read morethe facility and the care they are receiving from the staff. Great people. My parents love the place. I looked at quite a few other places and this is head and shoulders better than any other place I looked at. It feels more like a very nice hotel then an assisted living center. Great food and atmosphere. Very grateful we were able to get them into the place.

I have nothing but great things to say about Concordia Village in Springfield. My grandparents…read morehave been through all levels of care from a 2-bedroom, independent apartment through the acute care center. The facilities are immaculate and the staff caring, friendly, and extremely competent. When my grandparents first moved in, my grandfather was just beginning to have his health failing, so they moved into a two bedroom apartment. They were extremely hesitant about moving into a senior care center such as this, having had very bad experiences in the past with you typical stereotype "Nursing Homes" in the 70s and 80s. However, we had really high hopes that conditions have improved. BOY HAVE THEY! Both of my grandparents really enjoyed the social activities, scheduled outings, movies and cultural programs, and even athletic programs such as aerobics and WII bowling. They also rave about the food. The chef and all of the dining staff, as well as the building staff in general are great. They really take an interest in the residents and treat them like family. They also have shuttle services to take the residents to doctors appointments, grocery shopping, and even occasional shows and outings. If I need a live in care center at that age, I will be happy if it is close to as great as Concordia.

My parents moved to an independent apartment in 2010. They made wonderful friends, became active…read morein card groups, study groups, and a variety of friend communities. For the first 10 years, they could not have been more satisfied. In 2019 a consistent number of personal and physical setbacks altered their situation and their needs. While upholding the policies of Concordia as far as moving from one level of care to another, they moved into assisted living for a short time. Just a few months into their move to assisted living, Dad's decline accelerated to the point of needing long term care. The staff were compassionate, attentive and supportive. Both Mom and Dad felt loved. is Concordia perfect? No. Where is?

This is a beautiful home that offers comfort to the senior community and peace of mind to their…read morefamilies.

From the owner: Whispering Oaks Town & Country provides caring, custom independent living, adult day care,…read morehomemaker services, assisted living, and home care in Greenup, IL. Become a part of our extended family today!

Gowin Parc has supported my grandmother for the last four years. The staff is really caring and so…read moreprofessional. I have been very impressed every time I visit. The facility is always clean and safe and very nice and tranquil inside. The food is quite good -- the cook makes almost everything from scratch and her meatloaf is the best I've ever had (who ever thought I'd say that about a long-term care facility?). I am also so impressed that they truly consider this their resident's home. Each staff person knows the residents in his or her house personally and seems to care so deeply for them with such respect. Their level of personal attention is very impressive. They have activities every day -- everything from a senior prom to trips out, exercise and appropriate things to do for every stage based on what is best for those there. Our family has been so grateful for the caring staff at Gowin Parc, I just wanted to share it with others who may be considering or needing long-term care for a family member in need of a safe, loving facility specifically tailored to the needs of memory-care patients. I have never walked in the door at Gowin Parc and felt it was a nursing home. Quite the opposite, it was simply where my grandmother lived with her friends. What a gift that has been. They really are a very special group of people with a terrific management team and "heros" to us all! Thank you, Gowin Parc for your caring compassion.

From the owner: Life's Journey Senior Living - Mattoon is located on the east side of Mattoon. We have two…read morebuildings, each of which are split in half making four separate homes. Our homes range in capacities from 12 to 16 neighbors. Each home has its own living rooms, media rooms, dining rooms, laundry services, restaurant quality meals and snacks. Opening in April of 2006, the mission of Life's Journey is to provide of place of safety and security where everyone is treated with love, compassion and dignity.

We went through several nursing homes before finally finding Springfield Homes and its owner,…read moreBridgett, and we are so grateful we did. I can't speak highly enough about the care they provided for my grandmother. She was not only well taken care of, but truly loved during her time there. It gave our family so much comfort knowing she was in such compassionate hands when we couldn't be there ourselves. We will be forever grateful.

From the owner: Age in place group home for 55 & Older - Licensend Illinois. We are the alternative to big Long…read moreterm care facilities,assisted livings or memory cares. We are a family of professionals that believe our way is the best way with priority person centered care in a family enviroment offering 6:1 Care and Geriatric Managment from a team of professionals including... Practitioner of Dementia and Alzheimers ( Montessori Practice for Purposeful activities) RN, Concierge Physician plus many other vetted Geriatric Professionals. "Best in Care"