Just placed my husband here for Memory Care. It's a wonderful place! Extremely clean, homey…read moreatmosphere, great food, and very friendly and patient staff. I would highly recommend Reflections in Chatham.

Excellent facility, management and staff. Great interaction and collaboration with family…read more Exceptional effort and result in navigating through Covid. Every precaution was taken and residents were well cared for. Management is great and that is reflected throughout the staff's dedication, resident care, and overall performance. Impressed with various activities and stimulation provided to residents to ensure a good quality of life.

This place is amazing. They worked with me and my father getting in on short notice. Penny and…read moreKathy went above and beyond for us. It is very clean, food is very good and staff are amazing I would highly recommend Trustwell for your all your family's assisted living needs.

This community has caring and loving staff that go above and beyond for the residents. Also, a…read moregreat variety of activities to keep the residents active.

I have nothing but great things to say about Concordia Village in Springfield. My grandparents…read morehave been through all levels of care from a 2-bedroom, independent apartment through the acute care center. The facilities are immaculate and the staff caring, friendly, and extremely competent. When my grandparents first moved in, my grandfather was just beginning to have his health failing, so they moved into a two bedroom apartment. They were extremely hesitant about moving into a senior care center such as this, having had very bad experiences in the past with you typical stereotype "Nursing Homes" in the 70s and 80s. However, we had really high hopes that conditions have improved. BOY HAVE THEY! Both of my grandparents really enjoyed the social activities, scheduled outings, movies and cultural programs, and even athletic programs such as aerobics and WII bowling. They also rave about the food. The chef and all of the dining staff, as well as the building staff in general are great. They really take an interest in the residents and treat them like family. They also have shuttle services to take the residents to doctors appointments, grocery shopping, and even occasional shows and outings. If I need a live in care center at that age, I will be happy if it is close to as great as Concordia.

My parents moved to an independent apartment in 2010. They made wonderful friends, became active…read morein card groups, study groups, and a variety of friend communities. For the first 10 years, they could not have been more satisfied. In 2019 a consistent number of personal and physical setbacks altered their situation and their needs. While upholding the policies of Concordia as far as moving from one level of care to another, they moved into assisted living for a short time. Just a few months into their move to assisted living, Dad's decline accelerated to the point of needing long term care. The staff were compassionate, attentive and supportive. Both Mom and Dad felt loved. is Concordia perfect? No. Where is?

This place put my mother on hospice who is not even terminal. They are being investigated by the…read moreadult protective services and Illinois department on aging Dr idell Woodson was her primary care who signed of on the hospice papers. Courtney Kent is the nurse who signed papers . The other nurse Michelle and the social worker Molly I believe her name is all are being looked into along with the inhibit doctor christopher m. The social worker hung up the phone on me when being questioned. I wouldn't recommend this company for a dog. Unethical. They took my mom who is not terminal off of her everyday medicine to keep her alive. Feel free to ask more questions I have all the paperwork including a video of my mother saying she does not want to die and she didn't know my sister maria Andrew's and Courtney put her on hospice

The Nursing team works well together to give patients amazing end of life care. Families never feel…read morelike a burden and receive attentive care from every member of the team.

We requested a gas stove to be removed. Vet with a Van was willing to negotiate a price, showed up…read morewhen scheduled, and removed the stove as promised. We would definitely recommend this service!

My dad started off at Centennial Point in March of 2022. The employees did everything possible to…read morewelcome dad and accommodate to some of his "set in my way" needs. After a few months, we moved him over to The Arbor Memory Care because of change in his health. Again, the employees jumped over hoops to make sure he was happy. I truly feel funny calling them employees., because they are more like extended family to us as well as dad. Now, dad is in the final stages of his life on hospice at The Arbor, and I want everyone to know that there can't possible be a better place for his last days then being cared for by these wonderful people with such huge hearts. God Bless them.

They don't get their baths, or washed up at all, the pca let them lay or sit in wet urinated…read moredepends they don't change or toilet them..they don't brush their teeth, they care is very poor, and when a nurse tries to fix it they get no help from higher ups..they'd rather loose a nurse then fix things...

I appreciate Heartfelt Assistance for how the lady Toba comes to my house and helps me. She cleans…read moremy house, goes to the store for me, pick up my medicine, talks with me and actually cares. She even talk with my doctor so that I understand what they want me to do. She checks on me on her days off too. I am very happy that I found Heartfelt Assistance. I would recommend this business to anyone.