2 The place always smells like shit the don't keep eye o. Their patience they let them wonder fro…read moreroom to room front staff a horrible job with communication, they staff who takes care of people do ok job but you can imagine they do t make enough to really love their job ! Food is awful! They cans dust or move furniture around in the rooms I would not recommend this place

I am a retired senior healthcare administrator with 35 years of experience. When I could no longer…read morecare for my wife at home I evaluated every healthcare home in Springfield/Sangamon County. I found Mill Creek to be the highest quality home in the area. The staff that cares for my wife are great. The food is very good. She is eating more and better than she was at home. The home is nicely decorated and clean. No odor. They have more activities than any home I have ever seen. Doubly important when treating dementia residents. This is not a skilled nursing home, but a home designed for treating dementia. The staff are specifically trained on how to care for dementia residents. Based on my extensive healthcare experience and my undying love for my girl I can highly recommend Mill Creek.

This place is so dirty and disgusting. My Mother doesn't get her mea a lot and when she does it's…read morecold. The facility is always short staffed and a lot of the CNA'S are rude and don't listen to the residents needs. This place has an odor and whomever thinks they take really good care of the residents is fooling themselves. This place is a disgrace to Nursing Homes.*

I would give a lower rating if it were possible. Family member was in the Skilled Nursing side and…read morea month after leaving their checking account was charged over **,*** and then a month later they filled chapter 11!!!! NOBODY HAS RETURNED OUR CALLS???? KNEW WHAT THEY WERE DOING #beware

The staff is very caring. The response time is 1000 times better than the last facility we were out.read more

Our family member has lived at Villas of Holly Brook Chatham for about three years now and our…read moreexperience with everyone there has been wonderful. The staff is caring and responsive. The director, administrator and nurse all speak with us regularly themselves and are available whenever we need them. They also regularly bring issues to our attention and care for our family member as if they were family members themselves. Our relative would still definitely prefer to live at their own home and no other situation will ever be perfect. But Villas of Holly Brook has been a friendly, safe, clean, comfortable place to live, with lovely people - both staff and residents. The food has generally been good and the apartment (1 bedroom in our case) is very nice with good living and sleeping space (not much storage but a good bedroom closet) and a large, safe bathroom. We feel lucky to have this place where our relative can receive the help needed and have access to great activities and a beautiful facility. The Christmas of 2019, our family used the movie/media room to watch a movie as a part of our celebration. When COVID is not a concern, they have very nice family events and we've had great food (including a couple of Thanksgiving dinners) with our family member. The staff works so hard and is an incredible gift to our whole family.

This place is amazing. They worked with me and my father getting in on short notice. Penny and…read moreKathy went above and beyond for us. It is very clean, food is very good and staff are amazing I would highly recommend Trustwell for your all your family's assisted living needs.

This community has caring and loving staff that go above and beyond for the residents. Also, a…read moregreat variety of activities to keep the residents active.

From the owner: An affordable supportive lifestyle community for seniors offers nurturing support, modern…read moreamenities, and engaging activities. With comfortable living spaces and dedicated staff, residents thrive in a vibrant and caring environment.