2 The place always smells like shit the don't keep eye o. Their patience they let them wonder fro…read moreroom to room front staff a horrible job with communication, they staff who takes care of people do ok job but you can imagine they do t make enough to really love their job ! Food is awful! They cans dust or move furniture around in the rooms I would not recommend this place

I am a retired senior healthcare administrator with 35 years of experience. When I could no longer…read morecare for my wife at home I evaluated every healthcare home in Springfield/Sangamon County. I found Mill Creek to be the highest quality home in the area. The staff that cares for my wife are great. The food is very good. She is eating more and better than she was at home. The home is nicely decorated and clean. No odor. They have more activities than any home I have ever seen. Doubly important when treating dementia residents. This is not a skilled nursing home, but a home designed for treating dementia. The staff are specifically trained on how to care for dementia residents. Based on my extensive healthcare experience and my undying love for my girl I can highly recommend Mill Creek.

My mother was a resident of The Windsor of Savoy for the past seven years until her recent…read morepassing. I wholeheartedly recommend this fine facility. Although Mother was in the Independent Living section, she was still cared for by staff - on a few occasions, they noticed changes in Mom's behavior and contacted us. This was life saving. We were so impressed with the staff - they were attentive, patient, helpful and most of all, kind. We had 100% confidence that Mother was in a safe, welcoming environment Most importantly, Mom was so happy there. She enjoyed the food, loved her apartment, and appreciated all of the activities and the many amenities such as the hair salon, exercise room/classes, church services and shuttle. And the wonderful residents were so warm and friendly. Mom developed many cherished friendships over the years. We felt so fortunate to have Mom living in such a fine facility that was actually affordable for the average person. We would again highly recommend that you check out The Windsor of Savoy if you're looking for Independent or Assisted Living arrangements.

I just want to share our experience with the Windsor of Savoy. In the four years of my parents…read morestaying at the Windsor, they were pampered, and more importantly during the pandemic, protected from Covid-19. Through unbelievably challenging conditions, the staff and management took wonderful care and made them feel at home. Thank you from the bottom of our hearts.

Sweet nurses and staff. Bright colors but out of date decor or room looks. Pretty clean bathrooms n…read morepatient rooms. They sweep and wipe down rooms twice a day. Pretty quick responses for medical button in patients rooms. Cute welcome signs and name tags on room doors. Two hrs late with medications which is not ok for my client with pain.

Beautiful! And clean! Does not feel like a nursing home at all. Staff seem happy too.read more

Care is now mediocre at best. Ever since Hickory point sold to a for profit corp. the care went…read moredown considerably. The company that owns them now is near impossible to deal with. There is no way to contact the parent company. I feel that they are just about the profit they can make and they care less for the residents. Some of the staff trys some do not. And they are very short staffed

I would not put my dog in the rehab section. A close relative had to go there because it was the…read moreonly Medicare accepting place that could be found for rehab. He had little to no rehab, left in a chair all day. He left the hospital with a small bedsore and was there because of a broken neck. This facility allowed the sore to penetrate his body until organs could be seen and he died from the sepsis after being able to feed himself in the hospital. This dump has now filed for bankruptcy and I can see why. We moved him to a different facility where he died a week later in hospice care. This place is HORRIBLE.

My Grandmother opted into 'the Proctor Home' of her own volition about 6 years ago. Just after her…read more88th birthday after enduring the beginnings of a really brutal mid-western winter in the house she and my Grandfather owned for years and years. This place in seriously an A1 facility, so much so I say add another damn star! You walk in and it looks like the lobby of a 4 star hotel. Staff is really nice and really caring. The worst thing I can say about this place is in the words of another lady who lives there. "the food sucks, and the pudding is worse". She is correct on both accounts. The coolest thing I can say about small town living, and this place is that my lovely 95 year old Grandma is so happy there. Her apartment is really pretty tho filled to the brim with bricka-brack. She asked me to join her for dinner so I could meet some of her friends how could I refuse her? What I didn't realise was that she meant her friends from childhood. I sat at dinner with Aberdean, my grandmothers best friend from the 7th grade. They were 12! and back together after literally 80+ years. Boggles my mind... Proctor, tho nobody wants to be, or wants their loved ones to be in a home of any kind, is really a place where the widowed can live in the company of people they have known most of their lives. Imagine the comfort of that in a world taht has so drastically changed over the long courses of their lives. Frankly, I was really impressed by this place. The whole place is spotless. Nobody is neglected and everyone is so nice. My Grandmother is apparently referred to by the staff as 'the rowdy'. She likes to dance even tho she has terrible knees and a walker, she gets the others up and moving too. They are all grateful for her, and I am grateful for them. Proctor is ok by me. But the food does have to change. They're getting a new food service this month. If it gets better I'll let you know, as I'm sure that will be the burning question on all of your minds in the near future.

From the owner: For over 100 years Proctor Place has provided high-quality Life Care with comfortable independent…read moreliving and unmatched healthcare. Proctor Place provides best-in-class options for independent living with the assurance that all your future healthcare needs will be taken care of. Come experience the joy of comfortable independent living and unmatched healthcare. The Proctor Promise is a commitment to care for our residents for life. It is a pledge to put each resident's physical, mental, and emotional well-being first, every time. It is an assurance to make this a senior living home each resident values and enjoys. It is a dedication to grow, improve, and always make life here better for all.

Exceptional staff members who go above and beyond! The have a lot of longevity in their staff which…read more is very hard to come by, but so very important for quality of care.

Lake St Charles is an average facility. My parents lived there a year and the facility is fairly…read moreclean and the rooms are large The front desk staff was always very unhelpful when my parents needed something simple - even tho it's independent living, there was an expectation that if they need some simple assistance, say with the cable, that the front desk would oblige but usually when their cable went out, I had to call spectrum myself even tho the account is thru the facility the main reason for the three stars is that they stick it to you upon moveout. first they tried to tell my parents they needed a physicians note to move even tho the lease was up. then they made my parents pay for the full Month they moved even tho they had paid first and last month rent at move in. the final straw is I have to call repeatedly to get their refund only to be told the carpet had to be replaced due to stains. imagine my surprise as I was the last one in the apartment and there were no stains. hindsight - I wish I had taken pictures when they moved out if you move a loved on in, be aware of these things and read the fine print in the lease

Staff is amazing, residents are interesting and this facility is regularly awarded top scores by…read moreregulatory bodies. They are constantly improving the facilities as well! Ask to see the new aquatic center.

I have to agree with the lady who talked about the food because just not too long ago a relative…read moreclose relative of ours was in there and the food is lousy so they haven't changed anything that I can see.