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MilkShake Factory Downtown Durham

4.5 (27 reviews)
Closed • 12:00 pm - 11:00 PM
Updated a few days ago

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Recommended Reviews - MilkShake Factory Downtown Durham

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This is a cute little place. The inside is bright and inviting. We were greeting upon entering. We wanted non-dairy and they had 4 options for milkshakes: chocolate, strawberry, cookies and cream, and peanut butter. I opted for the peanut butter add chocolate and it was delicious!!! We paid around $18 for two. Nice place to go during the warmer months.

Front counter
David K.

Perfect spot to grab a sweet treat just steps from the Durham Bulls stadium. They have tons of options to pick from including dairy and nondairy shakes, sundaes and molten chocolate cups. The inside is well lit and has plenty of seating for small or large groups. Super nice staff that greats you right when walk in!

Violet E.

The Milkshake Factory has awesome milkshakes- creamy, cold, and not too sweet! I walked here from a local venue and really appreciated the ambiance inside the store. It fits well with the surrounding shops. I ordered the mint chocolate chip milkshake and thoroughly enjoyed it. I'll be back!

The counter
Amy F.

Adorable store with lots to choose from. My son and I were visiting my other son at work and stopped in. I tried the banana cream pie milkshake, and it was amazing! My son got chocolate covered pretzels, which she loved and we got some chocolate bark to take home. Everybody was super friendly and I got to watch my milkshake being made by my kid which is extra special. Milkshake was made quickly!

Cookie Brownie Fudge Milkshake
Kevin J.

Legit Milkshake shop in the tobacco road area. I had the cookie brownie fudge Milkshake which was delicious and well mixed (no straw clogging with huge cookie chunks). Seemed like a good place for dessert after a bulls game or DPAC show. They also have sundaes which i will probably get to share next time.

Campfire S'mores
Melody B.

I was craving a milkshake, so what's better than a whole shop dedicated to one? The menu had a ton of different flavors to choose from, so it was difficult to just pick one (first world problems, I know). I settled on the campfire s'mores and it came with a giant s'mores pop. It was absolutely delicious! This place is conveniently located in downtown Durham right next to DPAC. Pro tip: if you're craving dessert after a show, grab a milkshake here to pass the time and let the rush of traffic empty out. I want to try another flavor, so I will be back!

Meg L.

I love milk milkshakes and this place is in a great location and open late. I got the strawberry dipped chocolate and having a chocolate covered strawberry on top was the cherry on top! My least favorite thing about the milkshake was the small choco chips that were a bit too waxy and too many. I would enjoy a smooth delicious treat so may need to try some of the other flavors!

Outside in the heart of downtown between
Tom H.

I attended their official grand opening because I was interested to see new additions to the tobacco campus area and how that changes the dynamic of the food scene downtown. This place is a small franchise within a (slightly) larger chain originated out of Pittsburgh. Although relatively new (and certainly to the triangle) there is a fairly deep history written beneath Milkshake Factories incorporation which goes back to a family making chocolates since 1914. Ice cream is of a high quality but primarily this is a franchise that wants to be chocolate first, or at least chocolate equal with various types of chocolate bark, chocolate covered pretzels and others. They will give free chocolate samples if you are undecided. The milkshake selection is still impressive though with something for every member of your group including dairy free options that are legitimately thought out and dessert worthy instead of the typical afterthought dairy free options similar places can have I was told the cappuccino and dairy free was the only one to avoid. One of the signature milkshakes - Chocolate Dipped Strawberry is a great option for a flavor that doesn't get as much love as it should. They also offer several sundaes and a root beer float. All of these options elevate it into more dessert bar status instead of just Milkshakes like the name implies. Location is great for taking the kids over after a bulls game or stopping by after a show at the dpac. They are open late by the way, hours I got from the door at the time of me writing had them open until 12am on Friday and Saturday with 10pm every other day. Staff has been amazing so far and very helpful for people with questions about the menu or anything else. I have no reason to not recommend this to you when you are in downtown! I hope they have plenty of success.

Lindsay K.

The milkshake factory is a fun addition to downtown! The milkshakes are a little pricey compared to what I'm used to but definitely yummy. I really like their chocolate selection as well. I tried the mint cookies and cream milkshake and some of the different barks

Heaven in a cup!
Jennifer H.

I'm so glad that my friend and I came here for a milkshake instead of getting ice cream at the ballpark. It a pretty small place, with seating both inside and outside-it definitely had a fresh new vibe! The employees were warm and welcoming, and even offered a sample of their chocolates-the chocolate peanut butter one I tried was delicious!!! The mint milkshake tasted really good, even though it wasn't green in color as I was expecting! I thought pricing was a little more that I would care to spend but for an occasional sweet treat it would certainly be worth the splurge! I wish y'all the best of luck!!! Thank you!

Menu as of 10/19/24
Byron L.

Tremendous selection of delectable treats and scrumptious milkshakes. To be fair - I haven't received my order yet. I just want to post a pic of the menus for others. The interior is neat, modern and well lit.

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5 months ago

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3 months ago

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6 months ago

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8 months ago

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4 months ago

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9 months ago

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10 months ago

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1 year ago

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1 year ago

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4 months ago

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2 years ago

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1 year ago

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10 months ago

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1 year ago

Excellent and prompt service. Great take on the traditional milkshake. Definitely will be back. Definitely family oriented.

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2 years ago

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1 year ago

Great place!!!! We will definitely be back in the near future. The staff was amazing and the shake was out of this world.

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1 year ago

Milkshakes were delish, sundae was ok. Not much hot fudge. Would definitely go back. Hope they open some in northeast

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2 years ago

Great service and a great shake. The s'mores shake was incredible! The inside is nice, bright, and clean.

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2 years ago

I had to give less than 5 stars on the whole. The shake was a 5. Excellent shake; however, I found the pricing to be less than desirable.

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I've been coming to Jeni's for several years, dating back to when I lived in Columbus, Ohio (where…read morethe original brick & mortar was). The ice cream is unlike anything else I've ever had. Jeni always has unique flavors (along with the staples of vanilla and chocolate)- there is something for everyone! Definitely consider mixing and matching flavors (they allow you to do 1, 2, or 3 half scoops for that purpose). No matter what store front you walk into, the smell of freshly baked waffle cones will hit your nose instantly. Signature trademark of Jeni's (to me). I love that you can get a cone, waffle bowl, or just a triangle sample of a waffle in your bowl! The flavors are always changing, from season to season, with a few main ones always in the store. The ice cream is smooth and velvety- while several have an added texture, depending on what's mixed in (cake, brownie, caramel, etc). The store always has a line, but it moves fast!! Some of my absolute favorite flavors include the gooey butter cake, salted caramel, and double dough. They offer both dairy-free and gluten-free ice cream. Customer service is friendly, and they don't mind at all if you sample a bunch of different flavors! Love that you can buy pints here to go (and that I'm seeing them in retail stores like Publix now)!

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4.5(39 reviews)
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MilkShake Factory Downtown Durham - desserts - Updated May 2026

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