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    MilkShake Factory Cary

    4.3 (22 reviews)
    Closed 12:00 pm - 10:00 PM
    Updated 2 months ago

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    Display case/order counter with menu, June 2025.
    Chip R.

    Bottom line: The Milkshake Factory in downtown Cary made a Cookie Dough Fudge shake for me that was delicious. Nice clean shop that was well staffed that evening. Plenty of milkshake choices as well as other chocolates/candies to choose and enjoy, also having non-dairy items on their menu. Not the cheapest shake but worth it for me this trip. The Deets: After dinner one night out in downtown Cary, we decided to hit MilkShake Factory. It had been forever since I had a proper milkshake and with the heat outside lately, it seemed like the perfect time to try these guys out. Upon entering, the shop is very bright, clean, and nice but very few tables for enjoying there. They were well staffed on this weekend and the display case was full of goodies to peruse such as candies and chocolates among others. But what I was interested in was a good milkshake...eye on the prize. The menu on the wall showed all their possible combinations/offerings for such milkshake creations and I went with the Cookie Dough Fudge (semi-sweet chocolate chip cookie dough with melted fudge). Do note that the menu does even have non-dairy choices in case you want to go that route for your treat. But let's get back to my milkshake...it was made in good time and looked delicious when I received it (pic taken). Sight did not disappoint, as I have to say that this milkshake was one of the best I've had. Maybe it had been far too long between milkshakes but I really enjoyed it. The consistency did not fade away in the heat walking around and chocolate chip cookie dough is one of my favorite flavors. The shake had plenty of cookie dough chunks in it without being too much to enjoy the cool tasty shake itself, with just enough fudge added to make it interesting. I enjoyed this cool treat on a hot evening and definitely would visit these guys again. Was it the cheapest milkshake around? Nope. But it was worth it in my opinion.

    Mint Cookies & Cream milkshake
    Jessica C.

    We've been to the MilkShake factory twice now. The first time we shared a mint cookies & cream milkshake, which was phenomenal. It was minty and creamy with cookie crumbles. The second time we tried the chocolate dipped strawberry. I'd say the mint cookies & cream is better than the chocolate dipped strawberry. Sadly, there's no nutritional information available on their website, only allergen information. It would be nice to see all the ingredients. The MilkShake Factory is a delicious new option in downtown Cary. We'll be visiting again when we want a special treat.

    On a visit to Cary by my sister in law she decided that she wanted a milkshake, so a quick google map search led me to this wonderful place. The service was great and choices abundant as well as dairy free options for my lactose intolerant wife. The shop is clean, bright and airy with outdoor options. Definitely a nice place to have an indulgent experience.

    Inside Milkshake Factory Cary
    Jake V.

    |Overview + Great selection of milkshakes to choose from + Chocolate Raspberry Truffle is amazing + Fantastic location in downtown Cary, NC + Friendly customer service - Despite most shakes being priced at over $8, their sizes are small - Not a big fan of its open-window ambiance | Review The Pittsburgh-based Milkshake Factory franchise is expanding all over America, and after it opened its first NC location in Durham last summer, a new one in downtown Cary just opened 3 weeks ago, so my girl & I decided to try. Most of the milkshakes in the menu cost around $8+ with a the more premium ones costing $9+ to $10+. We looked at the menu outside and based on the photos on the menu, there's a great variety of different milkshakes to choose from. Milkshake Factory has 4 Signature Shakes: Chocolate Dipped Strawberry, Chocolatier, Cookie Jar & Campfire Smore's. Based on the photos, these premium drinks are loaded with semi-sweet chocolate chips, melted fudge & other sweet toppings, depending on which milkshake you get. The rest in the menu are 10 Gourmet Shakes, 4 Classic Shakes & 4 "Not Shakes" (sundaes). There are also premium chocolates, and all their sweets are housemade. We decided to order 1 of the Gourmet Shakes: The Chocolate Raspberry Truffle, which is a delicious blend of dark cocoa, semi-sweet chocolate chips, raspberry puree & melted fudge. A small piece of chocolate is placed on top of the whip cream. As expected, the milkshake we shared tasted rich & sweet; the raspberry puree went well with the cocoa flavors, and there's a good amount of fudge that filled the sides of the cup. As a long-time milkshake enjoyer, I'm used to the kind you get from restaurants that serve some of the milkshake in the glass and the remaining ones in a tin cup. The amount of milkshake you get from that is enjoyable. Sadly, Milkshake Factory's shakes are quite small despite most of them being priced at $8+, and there are no bigger size options for those who prefer a taller cup. There's a tin can in the photo of the Chocolate Dipped Strawberry in the menu, but that looks misleading as that -and any of their milkshakes- are not served that way. How can it be called "Milkshake Factory" when it can't even "manufacture" a monster milkshake? Nonetheless, despite the lack of a real monster shake or a classic tin can-sized serving, Milkshake Factory is a master of blending just the right amount of ice cream, milk & mixed-ins that go well together to make a creamy and delicious milkshake that will make you forget the cheap kind of milkshakes you can get from Cook Out, Dairy Queen, or any other restaurant. Customer service here was excellent. There were two servers when we went, and they were both friendly and answered my questions about the milkshakes and the franchise clearly. 1 of the servers, Zack, was a gentleman. He prepared the milkshake order fast and served with care. When our order was ready, Zack called for me to pick up the milkshake from the counter. My girl & I sat on one of the few tables in Milkshake Factory's open ambiance with clean spaces, bright lights and white walls. Honestly, I'm not a big fan of the open-window layout, which seems to be common for dessert shops. It's not necessarily a good or bad thing; it's just not an ideal place to chill. Maybe I'm just used to the more inviting ambiance of some milk tea cafes. At this point, I've only tried 1 kind of milkshake in Milkshake Factory, so I'll likely share a follow-up review focusing on another milkshake or 2. Right now, I'm just delighted that we have a new sweet reason to revisit the developing downtown Cary. | Overall Score: 4.4/5

    Lots of other chocolate goodies too!
    Surelyne L.

    I'm not a fan of milk shakes but when I checked out their menu, we had to make a trip there after dinner. I was very impressed by the friendly & excellent service. The store décor reminds me of an ice cream factory that I've visited in Ohio...very clean and simple. The stars are the shakes (& the strawberry shortcake sundae too!)! Peanut butter brownie sundae was decadently rich! If you like peanut butter, this is amazing! The chocolate dipped strawberry shake had nice bits of strawberries and chocolate chips mixed in with a chocolate swirl and a fresh berry on top. This definitely had me hooked! I usually don't like shakes because it's usually artificial tasting, too sweet & leaves a funky dairy aftertaste. This shake had none of that. It tasted of fresh berries & was just the right sweetness. Best of all, it didn't have that aftertaste. The strawberry shortcake sundae was excellent too with vanilla bean ice cream & a chunky strawberry sauce. This will definitely be a haunt! Looking forward to trying other flavors!

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    7 months ago

    Delicious and has some vegan options. Lots of chocolates and truffles too. Open late which is nice too.

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    3 months ago

    Zach was a great employee and made fantastic shakes. The Bananas Foster was my favorite. Very cute ambiance.

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    1 year ago

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    7 months ago

    It was a great place to get a milkshake. The flavors are great and they use the finest ingredients.

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    1 year ago

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    1 year ago

    It was amazing! The chocolate was delicious, and the service was very good. The atmosphere was good too.

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    Geluna Gelato - Inside. Ordering line.

    Geluna Gelato

    4.7(46 reviews)
    0.1 mi
    $$

    I went in with high expectations due to recent accolades, and ya know what, they were met if not…read moreexceeded. The gelato is actually fantastic and definitely amongst the best in the area (including quite a large radius). The texture is just so smooth, creamy, and perfectly rich while somehow still maintaining some lightness so I could keep eating more. The flavors were relatively simple and traditional, but just packed and executed incredibly well. Overall just some truly great gelato. The shop itself is quite nice with a modern and well decorated interior, offering a good amount of seating inside, a bench outside, and with its location in the center of Downtown Cary there are plenty of places to walk around or to where you can enjoy. The service was friendly and efficient. Prices, while definitely on the higher side, are acceptable given the quality, especially for this quality of a sweet treat! Will absolutely be coming back for more and recommend all to give it a try.

    Parking: parking was difficult because it was downtown Cary and we went at the busiest time on a…read moreFriday night. But there is parking in front of the business. Food: got the sour cherry and hazelnut chocolate gelato. The hazelnut chocolate was ok (just expected more flavor) but the sour cherry was surprisingly really good and the cherries definitely had a sour sweet tang to it. They put wafers on top of the ice cream which is a nice touch Service: they were nice and let us sample different flavors before we decided Ambiance: a small gelato/ ice cream parlor. Few places to sit. Had an old ice cream/gelato cart in the corner

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    MilkShake Factory Cary - desserts - Updated May 2026

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