I liked the Hot Fudge Brownie Sundae. It was housemade vanilla ice cream layered with fudge brownies, semi-sweet chocolate chips, and melted fudge. It was delicious. The semi sweet chips were so chocolatey. The melted fudge added even more chocolate. The vanilla ice cream was a nice contrast. The fudge brownies were thick. Food - Milk shake - The smores milk shake was too sweet for me. I liked the marshmallow on top. It had crispy bits inside. Atmosphere - No strange or strong odors or smells. No music playing when I visited. I liked that. I prefer no music over loud music. I don't like loud music. It's hard to hear with loud music. I did not visit the restroom. It was not very busy inside. Eventually two older couples came by to get milk shakes. Service - There were about two employees. The service here was quick. Order and pay at the register. Self seating. Parking - Surface parking lot. No parking meter or parking structures. Would like shaded or covered parking for all of Arizona someday. Unique - Only milk shake place I know. Did not see a health rating on Yelp. Seemed clean and organized when I visited. read more

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Come here every Thursday for their Happy Hour Deals on Classics (4-6pm) for $5. They are all Great. For the summer they are having All American Classics also. I've tried 2 out of the 6 and they are Great! Friendly fast service! Come enjoy the great shakes! Sundeas anf chocolate candies. They even have nondairy! Great place! Enjoy any time and watch for specials also! read more

Have seen the advertising for this place and we decided to come for dessert after dinner elsewhere. Was excited and all of had previewed the menu prior to coming in. The shop itself is clean and cutely decorated. Love the story of how this fun concept was created and learned that they are franchised in several other states as well. Staffing was young people, friendly and smiling as we took our time to order...even though we had previewed the menu, you always have to take time to reread everything once in the store! Three of us are banana fiends and as soon as one of us ordered the Bananas Foster, we were told they didn't have any bananas. One of the young men shared that they had been out of them for a few days and when their order was delivered the day before, still no bananas. After noticing that there are four or five different options that use bananas, it was odd that the crew didn't figure out another way to get bananas. One of our group said aloud, "wonder about getting some petty cash out of the till and going over to the supermarket to purchase some?" No response, just a repeat that we wouldn't be able to order anything that had bananas in it. Ok, so I am a big strawberry/banana fan and I had to pivot and ended up ordering a chocolate malt. Two others also order the chocolate malt, and I'm glad they got theirs first because they both said it didn't taste like malt was in it, just chocolate. I asked for a double scoop of malt in mine and the outcome was perfect with a nice malt flavor. So if ordering the malt, go for double scoop! Wife had the Hot Fudge Brownie Sundae and she enjoyed it. She said the vanilla ice cream had a great, strong vanilla flavor and although the hot fudge wasn't "hot", it was a good dish she said. We had one other situation occur while there: One friend had ordered a malt without whip cream. The young man making it squirted a ton of whip cream on the top and when she reminded him no whip, he took his gloved hand and removed the whip cream from the top of the drink, put the lid on and called it good. What???? And then I also had sad no whip and as mine was being made, a squirt of whip was added and when he realized it was no whip, he used the lid of the container to remove the tad of whip from the top. What??? These two situations along with the banana fiasco equates to a three star rating from me. Overall it was a fun experience but obviously the crew could use some additional training as well as figuring out how to go around the system when something as important as bananas aren't in your order. Go buy some from the store! read more

Milk Shake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

Got the s'more hot fudge sundae. The guys were friendly here but they forgot about my hot fudge sundae mid way. How, I honestly don't know. By the time I got it the hot fudge was not hot anymore. I only found out when all the people after me were getting their milk shakes before me. It was otherwise a good sundae, I liked the marshmallows and graham cracker crumbs but I prefer my hot fudge hot and gooey not thick and hard to distribute. I just felt like they should have made a new one once they realised it was sitting out. There is lots of seating and it was pretty clean. They have other treats available as well. read more

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This place was super good and surprisingly well priced! We got the strawberry shortcake Sunday and the fudge brownie milkshake. Both were really really good and obviously high quality. read more

Milk Shake Factory - Strawberry shortcake sundae, fudge brownie milkshake - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

Had an appointment near this location and had been wanting to try for quite a while. We were greeted immediately and our orders were prepared and ready quickly as well, but we were there during an off hour and were the only customers when we arrived. I opted for the Bananas Foster Gourmet Shake which is described as "Fresh bananas, buttery caramel toffee sauce, with a hint of cinnamon." I was very impressed at how well this shake captured the flavor of actual fresh bananas and not some pale imitation "Laffy Taffy" type of banana flavoring. Actual chunks of banana in there and a perfect consistency that was easy to drink through a straw, but not runny and thin. The toffee sauce was just that and not your typical jarred butterscotch syrup you are used to, just the slightest touch of cinnamon and topped with whipped cream and an amazing wedge of dark chocolate. One of the better milkshakes I've had in a long time. Wifey isn't big on shakes and opted for the hot fudge brownie sundae. "Housemade vanilla ice cream layered with fudge brownies, semi-sweet chocolate chips, and melted fudge." Can't really describe it any better than the menu, all the components listed in perfect proportions. The brownie chunks are the right size and texture to hold up through the very end of the sundae without most of the brownie being a sloppy mess to slurp up if you dare. Very tasty and topped with whipped cream and also a wedge of dark chocolate. I definitely want to return and try some of the other flavors of shakes and sundaes, but they also taunt you with a wide array of chocolate goodies like candy bars, marshmallows and assorted chocolate barks. Highly recommended! read more

Milk Shake Factory - Bananas Foster Gourmet Milkshake and Hot Fudge Brownie Sundae. - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

We were pretty excited when this place opened. I normally get the same 'custom' shake every time we come, but this time I opted for the seasonal peppermint and my goodness, it was the bombdiggity! They also make their own chocolates, but I am a bit of a chocolate snob so it is not my favorite. It's always clean and the staff is super friendly. It is a bit pricy, but pretty worth it read more

Milk Shake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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My daughter received an award at school and wanted to celebrate with ice cream. A quick search and this place popped up. The staff was nice and the place wa clean. Pretty simple shakes and Sundays and ice cream. The kids loved it. My browny fudge Sunday was pretty bomb. It was good, great quality chocolate. read more

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They have a great health score online today. Their shakes come in a variety of flavors. I liked the confetti frosted cupcake shake the best so far. It had a unique flavor and texture over the other shakes. You order at the register and they call your name when the shake is ready. Service is fast and friendly. read more

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Met a buddy here, not knowing that this was located here. This establishment has Yummy shakes, with gluten-free and non diary options! A bit pricey for a milk shake though! They have chocolate cake pops and other items which looks yummy but we were afraid to get any since honestly, I don't think that the lady who worked here, even knew what it was made of, I asked if it was chocolate bark but...‍‍‍‍‍‍‍ They sell chocolate pretzels which looked good but, they don't carry white chocolate pretzels. The employee was really nice but seemed rushed almost as if we the customers were bothering her, when all we were doing was playing our orders and waiting. I'm not sure if she was the only one working but they definitely should have at least 2-3 employees working here at a time! A great place to meet for a quick treat and chat. There's plenty of parking onsite. Note: "Hey Lame" is the name of the device that takes photos, please ignore! read more

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Delicious and fun milkshakes! I was surprised how many options they have on their menu. My husband had the chocolate dipped strawberry- and I was amazed how many fresh strawberry chunks were mixed in. The smoothie was light and refreshing (especially for 110 degree day). I ordered the caramel toffee crunch shake and the best part was the chocolate on top and all the toffee mixed in. Even though the line was out the door, the team handled the everyone's order quickly and made the drinks so quickly. This is a fun, family friendly place to get delicious milkshakes!! read more

Milk Shake Factory - Caramel toffee milkshake! - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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After hearing so many people raving about this place, we decided to give it a try. We went late on a Sunday night and it was pretty busy. The very young staff was welcoming and attentive. The shop was very clean and tidy and well organized. They give out free samples of the chocolates and other snacks that they have which was a big plus. We ordered two of the milkshakes: I got the chocolate cake shake, and my boyfriend ordered a combo of the peanut butter and chocolatier. They came up pretty quickly and oh my gosh they were so good! Just so rich and creamy and flavorful, I couldn't finish mine, but my boyfriend happily did. I have no complaints whatsoever, they definitely do live up to the hype. The only feedback I would give is wishing that the shakes came in different sizes. I understand that's not their operating model, but for somebody who would probably never finish an entire shake, having the option to get a smaller version would help. read more

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My husband said it was the best milkshake he ever had and he drinks them a lot. I wouldn't go that far but I don't love ice cream. My kids also thought they were very good. They have fun flavors and the five of us each tried something different. They run I believe 9 or 10 each. They also have chocolate candy which my son bought a sample of a few different ones It's a fun place and I know my family will go back but certainly not often. read more

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I noticed the Milk Shake Factory in the Fulton Ranch Promenade. The signage and pictures drew me in to this quaint shop. The Milk Shake Factory is only a couple of weeks new. The shop is cute, clean and bright. However, the main attraction is the chocolate confections and the shakes. I was greeted by Destiny, who is very helpful and friendly. She informed me that this is their first location in Arizona. The brand originates from the state of Pennsylvania. They also have two locations in California. Destiny recommended their popular shakes. The chocolate cake shake is their number one seller, along with the peanut butter and chocolate one. I decided to try the bananas foster and it was amazing. It truly tasted like the dessert.. The shakeologists, make everything from scratch. There were chunks of fresh banana, notes of cinnamon and the caramel was perfect. They even put a piece of chocolate on top. Who could ask for more? The shakes are so thick and rich, they give you jumbo straws. I was able to sample their toffee with peanut butter... chef's kiss. I definitely will be back read more

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I forgot to review this one when I went there a few weeks ago, and I forgot the name of the shake I ordered. I think it's strawberry something. Really yummy. read more

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Tucked away in a strip mall in Southern Chandler is The Milkshake Factory. A wide assortment of sweet confections, chocolates and milkshakes. There is also the option of doing fruit with melted chocolate to satisfy your sweet tooth. I opted for a classic staple, a chocolate milkshake. It did have freshly prepared whipped cream on it and it was decent, but not the best. There was a flavour to it that was off, not sure, but possibly from the N2o in the whipped cream. Going with a 4 star on this one. read more

Milk Shake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

First time visiting Milk Shake Factory as a family. I asked about the recommended and favorite flavors and the staff was helpful in making recommendations. Inside was clean and bright, modern day decor and overall clean. Shakes were delicious!!! read more

Milk Shake Factory - Left - cookie dough fudge, right - chocolate cake shake - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

Awesomely delicious shake creation!! Service was friendly and fast. From the first draw from the straw it was sweet heaven. Pricey at 10.00 ? yes, but so well crafted it was totally worth it. Ambiance was cute light and bright with cozy seating inside and sone seats outside as well. read more

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I was greeted when I walked in. A few tables to eat in, nothing outside. Order taken shortly after. I was offered a chocolate sample. Picked the s'mores, it was so good. I got the chocolate shake with whip cream beyond amazing read more

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We have been hearing a lot about milkshake from Pittsburg and finally made time to go visit this franchise in chandler. As I walked in, I was impressed on how bright the place is, modern and well done. We loved the interiors and the whole set up. Apart from handspun milkshake, They have fresh handmade chocolates and yummy treats in the front. They offer free samples on the chocolates and I tried their Rocky road which was nutty and good! For the milkshake I went with the cookie brownie fudge. You can look at how it's made and it was ready in a minute or so! One sip and I was like wow! The milkshake is thick and delicious, you can easily be sipping away without noticing that you will finish in no time. The pricing is a little above average since it's gourmet, I wish they had sugar free and sugar adjusting options for the weight watchers. If it's for the kids, bring them in, they are going to love it! Looking forward to be back with the kids who love sweet! read more

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My husband I stopped in for the very first time and the milkshakes here are fantastic. They have a variety of flavors so be prepared to take awhile to decide. Everything sounds so good. There are some chocolate tasting experiences there as well. read more

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Killer, and i mean ABSOLUTELY killer milk shakes. My grandsons new favorite "ice cream place". It might just be milkshake (although they have some great in-house chocolates), but everyone of their milkshake that i have tried have been amazing. My favorite (up until about a week ago) was the Raspberry Creme, but their "seasonal" banana cream pie shake has now moved intobthe top spot! Ordering is fast (at the counter) and not long after you pay, they pretty much have your shake ready. read more

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I lived in downtown Pittsburgh for grad school and got hooked on The Milkshake Factory back in 2013. Over the years, it became a regular date night spot for my husband and I until we moved to AZ in 2020. I recently saw a TikTok from Visit Chandler that one opened locally! I was SO jazzed. We stopped in on a Friday night around 7pm, and all the tables were full! I ordered my fave - a chocolate banana milkshake. It's not on the menu, but trust me, you need this in your life. The Milkshake Factory undoubtedly has the best milkshakes I've ever had, and this location met my high expectations. We will be back, probably fairly frequently! read more

Milk Shake Factory - Chocolate banana milkshake - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

The chocolate shake with oreo cookies is delicious! Stopped in again for the shake. Also got vanilla for others, who said it was good. read more

Milk Shake Factory - Chocolate shake split in halves w whipped cream - yum! - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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Decided to check this new milkshake place out that opened in my neighborhood. We had read about it on next-door and decided to give it a try. Not only do they have shakes, they make several different kinds of chocolate, including chocolate bark, chocolate with peanut butter, chocolate, covered Oreos, chocolate, covered, strawberries, etc. etc. There are a few tables inside so you can consume your goodies there if you choose to. We thought the shakes were very good tasting. I had a mint chip shake and my husband had a thin chocolate shake. Both wery very yummy. The only thing that was disappointing to my husband was the size of the large size. The only have two sizes. There was a really small one and then one that's would be considered medium at best. The size worked for me fine but my husband almost devoured it before we got to the car! hosted a photo of the shakes next to a 32 ounce sized cup for comparison purposes . Prices were around seven dollars per shake. It seems a little high, but the quality was very good ! I think I read something about a happy hour one night where the prices are a little bit lower so we may look into that! We will return. read more

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We tried Milkshake Factory for the first time on Father's Day. My first impression upon walking in was that the space is clean and bright. There was a sweet and inviting aroma of chocolate in the air. We were greeted by a friendly employee and invited to sample some of the chocolate bark they make in-house. We ordered two milkshakes and a piece of chocolate almond bark. Our shakes were delicious. read more

Milk Shake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

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It's a pleasure to have a shake with real strawberries and not artificial syrup. It's is just the right amount of sweet. The staff is special too. The other day I was just placing my order when the server excused himself and went to open the door for a woman in a wheelchair. Finding employee's that pay attention and helpful is getting rare. Nice Job keep it up. read more

The chocolate covered strawberry shake was our favorite!! These milkshakes are over the top! Though it was busy they worked very fast and were kind. I would go back and try the pastries - looks delicious! read more

Stopped by this new ice cream shop on a Saturday, excited to try it out, only to find they were already closed 10 minutes before their posted closing time. That's really disappointing--especially on a weekend when customers plan around those hours. If the shop needs to close early, the hours should reflect that. Otherwise, it comes across as inconsistent and frustrating for customers who make the effort to come by. Hoping this was just a one-time thing, because I'd still love to give them a proper try--but reliability matters. read more

This place is exactly what it claims to be; high quality chocolate made into shakes with homemade ice cream. This history of this company is a fun read (available on the website under our story) and the service and quality are excellently executed! read more

Milk Shake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

The milkshakes here are always delicious, but unfortunately that's not the issue at this location. My boyfriend and I stopped by on Friday night (03/20) around 9:15 PM to grab shakes and my favorite coconut chocolate bar. When we walked up, there was a handwritten "closed" sign on the door and a group of customers outside saying an employee was acting extremely rude.From the doorway, we could hear loud banging and what sounded like equipment being thrown in the kitchen. Shortly after, the employee came out from behind the counter, turned off the open sign early, and told everyone to leave.It felt very unprofessional and uncomfortable. Based on what other customers were saying, this doesn't seem like a one-time issue with this employee either. read more

It's a nice concept and the shakes were good but not something that I felt like I had to come back for, especially considering the cost. The restaurant itself is clean and inviting. The service was mediocre. The young man helping us didn't seem to know their products or how the rewards system works, which caused me pause but I think they are a fairly new business so will hope that they'll continue to invest in the training of the team. read more

We showed up at 930 on a Friday night and they were locked and guy inside was already almost closed up even though doors said 10 and there was a bunch of people outside and showing up read more

They 2 guys that work there on Saturday nights are extremely rude. Went in to get 3 strawberry cream bowls and the ran out of strawberries. He did not tell me when I ordered. Gladly took my money. Each bowl had 2 strawberries cut up and then he filled it with chocolate sauce so we wouldn't notice! It was a mess with sauce dripping all over the sides of the bowl. Not how to run a business! Owner should address the employees of the business as there been a number of complaints about the guys they hire for Saturday nights. Terrible experience. read more

Delicious milk shakes, at a great cost for a high quality product. Outstanding customer service. read more

Milk Shake Factory - Stopped in today to celebrate the Grand Opening of this wonderful new milk shake shop. Delicious and a great addition to the Chandlet area. - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

We tried the Milk Shake Factory for Father's Day and think it was amazing. We each got a different shake to try and there were zero complaints. Everyone was happy with their flavor and we will be back. Service was amazing and helpful with picking out our shakes. read more

Milk Shake Factory - Milkshake Factory - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

We enjoyed our visit and the desserts we ordered. My daughter had the chocolate milkshake and my son chose the cookies and cream milkshake. I shared the hot fudge brownie sundae, which was also very good. When we first walked in, the cashier offered us samples of the chocolate bars we were looking at. We all tried one, though the piece I sampled tasted a bit stale. My daughter liked the cookies and cream bar and bought one. The cashier was helpful throughout the visit, though her energy felt a little flat. Overall, the milkshakes and sundae were enjoyable, and we appreciated being able to sample the chocolate bars before deciding. read more

We both got the chocolate cake pop milkshake and it was really yummy! They both costed around $12 I think which is a little on the pricier side imo. The inside of the place was very pretty and clean as well! read more

Milk Shake Factory - Chocolate cake pop milkshakes - Ice Cream & Frozen Yogurt Near Me - Chandler, Arizona

Shakes are quite tasty. I like the chocolate cake shake, love the cake pop. First visit, the young male cashier was unpleasant and not very friendly. He was clearly annoyed to be there, who gets angry around ice cream? I didn't want to go back based on my experience but I kept thinking about that shake. Went back a second time and the young lady who helped me was very friendly, nice and polite. She even offered chocolate samples. read more

Fabulous shakes soooo yummy! Loved the banana cream pie! I did it without the wafers since I have an egg allergy and added caramel... chuncks of banana, fresh whipped cream...delicious!!! Also got the strawberries and cream with chocolate!!! read more