The 1st time I walked into Milios was in Jan 2001. I wanted to chop my hair off, & Angel was very accommodating. He cut my hair exactly how I wanted based on my not so great description. 1.5 years later I was tired of growing it out, so I went back to have JoJo sew some extensions in. Those were fantastic & lasted me a good 3 months. After that I let my hair grow for 3 years w/o a cut. When I graduated college in 2004, I decided self-made highlights didn't scream "professional." I dyed my extremely long, damaged hair dark brown & quite frankly, it looked like poop. So I walked back to Milios & the lovely Brenna chopped it all off for me again.
Over the next 4 years, I continued to see Brenna. I worshipped her. Ok maybe that's going a little far, but 4 years is the longest I've ever been faithful to a stylist. I'm the laziest person when it comes to haircuts & I could go over a year between cuts from her because she shaped my hair so well.
Sadly (for me), she moved to Black Hearts Hair House in the winter of 2008. I tried a few times to schedule an appointment @ the new salon, but our schedules never aligned.
My sister's been going to Milios longer than I have, but has tried quite a few stylists. In November, she got her hair cut & told me a crazy story - how while she was getting styled, another customer's hair started smoking from getting colored. It's 1 of those things you always hear about but never actually see. I chalked it up to an inexperienced stylist & a customer who wasn't totally honest with her hair history.
I impulsively dyed my hair black over the summer & have been itching to get it out. I decided to make an appointment with my sister's stylist, mostly because 1) I knew I couldn't strip my own hair & 2) her stylist SAW ANOTHER CUSTOMER'S HAIR SMOKE. Kind of like, the safest time to fly is after a plane crash. They'll take good care of my hair, I thought.
When I got to the salon, I showed the stylist a picture of the cut I wanted, & explained how I'd like to be blonde by summer. The stylist said "Great. We'll try to get you to a dark brown tonight." Apparently the salon was out of decolorizer (even though when I made the appointment I was very clear about needing to be stripped), so we had to "do it the old fashioned way" with bleach. I was extremely upfront with the color I used on myself & the amount of time I've been dying my hair black, as well as how long I'd wait between each dye job.
I've used bleach on myself before, so I wasn't worried. My sister showed up to keep me company, & once my hair was covered in bleach, the stylist put the plastic cap on. I was told that "it's normal for my scalp to get warm, but let any1 know if anything feels off." When I used to highlight my own hair, I would wrap it up in saran wrap & then blow dry it to speed up the lightening process, so I was ready for this. I have a high threshold for pain. If you tell me I might be uncomfortable, I'll grin & bear it.
My sister asked how long it would take, & the stylist answered "awhile..hahaha."
After about 15 minutes, my head started getting warm. I tried to ignore it. I figured my stylist will check on me when it should be done. Another 5 minutes went by & it was getting harder to deal with. I reached back to feel the plastic cap, & burned my finger. Literally, 2 hours later, my finger still hurt from touching the plastic that contained my hair. I went to the stylist & she sat me down in the chair. She pulled the cap off & unrolled my hair, & my sister's face dropped. I looked in the mirror, & there was smoke coming off of my head.
May I repeat? THERE WAS SMOKE COMING OFF OF MY HEAD. For the second time in 2 months, my sister witnessed someone's hair smoking @ Milios.
After a treatment, two shampoos, & a toner, I have 3-toned, brittle hair. I was told that either A)I lied about what kind of dye I used or B)it must be from the metal in my water. Chicago water, that is. The same water the salon uses.
So, the haircut began. Then the stylist told me she was going to blow-dry my hair, & then finish the cut. She started blow drying & asked "do you want bangs like in the picture?" Umm...Yes? This would be why I brought a picture? She had to stop drying my hair to cut the bangs.
Here's the thing. Mistakes happen. It's just hair. It'll grow back. The problem is in how I was treated. The shampoo girl kept telling me how great my stylist is (after the smoke happened) & how nice & soft my hair felt, & how bad boxed hair color is. Funnily enough, a few months ago, this stylist suggested box color to my sister. Don't bullshit a bullshitter. Also, don't act like this is my fault. 20 minutes of unsupervised bleach on black hair is PROBABLY not the best idea. Telling me you'll comp the cut but still charging me $100 for SMOKING HAIR is not cool. Telling me the manager says I can sign a waiver if I want to continue? NOT COOL. I will never go back to Milios, let alone sign a waiver to go there. read more