Carrie is amazing!! I've been seeing her for many years. Best in Chicago!! Great cuts and such a fun personality. LOVE MY HAIR when Carrie does it!! read more

I came in for a root touch-up with the fairly simple expectation that my roots would match the rest of my hair. Instead, the result looked like three different colours: reddish roots, a darker band and lighter lengths. The stylist tried adjusting it with a demi-permanent colour, which I appreciated, but it still didn't blend. Afterwards, I asked for a consultation to discuss what would be needed at my next appointment. I wasn't requesting a free correction or asking them to cover the cost. I just wanted to understand how we could get the colour right. I then received a voicemail saying the salon had refunded $103 and cancelled all my future appointments because they didn't feel we were a good fit. When I went in to explain, they said they considered my stylist very talented and that if she couldn't make me happy, they didn't think anyone there could. I appreciate the refund, but this was a disappointing way to handle a concern. I wasn't questioning whether someone could "make me happy"--I was asking about a visible colour difference. Matching the roots to the rest of the hair seems a reasonable expectation for a root touch-up, and I'd hoped for a conversation about how to achieve that. read more

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I have been going here for more years than I can remember. My stylist, Sonia, is amazing. When you walk in, the front desk person is amazing offering anything to drink. My hair is always incredibly cut to perfection. The place itself is beautifully decorated. Everything so clean. Parking is a little difficult but get the Chicago parking app and it is easy street parking. The brown line stops right there. Get off at Paulina. read more

Appointment was pushed back so Stacia could see someone before me. Lakeview then charged me $119 for a TRIM before $30 tip. GOUGE. Contacted owner whose response was that I'm too poor to visit this salon. No class. Do not give this salon business - grossly unprofessional. ZERO STARS. read more

Zero stars manager is the worst does not offer to fix not a high end salon beware any salon would back up their work and fix to make customer happy no apology nothing read more

Visited the West Town location for the first time and had a lovely experience. Everyone was very friendly and the space is inviting. From being offered a drink upon arrival to the warmth of the stylist (Clare) to the ease of booking online to the ease of tipping, thumbs up! Very happy with my new cut, will definitely be back and refer others! read more

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I've been getting my hair cut here for a couple years now. My man Glenn is truly a sculptor of classy and refined looks. He knows too well how to let your hair do the talking. I've never felt more confident than I have when leaving Sine Qua Non. I enjoy trying all kinds of cuts and am so happy every time I leave this place. There is also an amazing selection of products available. The staff here are amazing and scheduling is very easy. read more

Sine Qua Non Salons - Side view! - Hair Salons Near Me - Chicago, Illinois

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Great first experience at Sine Qua Non West Town. Best haircut ever by Lisa. She really asks and listens! I brought a picture and she nailed it. It rarely happens to me. The important thing for me with my wavy thin hair is, not necessarily how pretty it looks when it's blown dried and diffused but how it looks next day when it's brushed and re-wetted since my hair blow dry never lasts more than a day regardless where it's done. Does it hold its shape without me doing much to it? Yes it does! Thank you Lisa! read more

I went in March to color nearly a year of out growth. I have blonde hair but as a typical blonde, I do enjoy brightening it up a bit. I went to Owen and what an amazing great job! The color was buttery and bright, which is exactly what I wanted. I really enjoyed the service and they made me feel very comfortable from the minute I walked in. I got a haircut in addition to a partial highlight and left feeling anew. read more

I'm sure the owner will be replying with a condescending message, but let me start by saying I am not one to complain of services. The appointment started with me changing my schedule and coming in later so the stylist, Stacias, could have another client come before me. I told her I was unhappy with how choppy my layers were, and that I wanted everything rounded out and connected. I told her my hair looked thinner because it was so layered and that I wanted it to look fuller. I was left with a haircut that looked disconnected and even choppier than when I went in. Before I left I tried asking the stylist to round out the bottom, but she told me not to worry about it and that it looked blunt because she blow dried it straight.. I left, went in the car to facetime my friend, and the first thing he said was wth did they do to your hair, so I know i'm not crazy. I went back in after about five minutes, but my stylist had already left. Someone else tried to help, but they had another client coming in in a few minutes. Ended up having to take off 2 more inches. Worst part is I just spent $600 getting my hair colored and now $120 for a cut I absolutely hate. I have messaged back and forth with the manager. I already tried going in to fix my hair same day, and I do not want to waste my time going in again and having it chopped up even more. Refused to give me a refund on a horrible $100 hair cut.. which I don't mind paying & thought paying a higher price would mean a nice haircut.. I would have better results at a cheaper place. If my hair was fixable I would go in, but look how short the stylist made my front pieces when I had asked for the exact opposite.. read more

Sine Qua Non Salons - My hair before.. I never asked for shortened layers, in fact she told me she wasn't going to touch the length of my layers. - Hair Salons Near Me - Chicago, Illinois

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River was great, highly recommend! she knew exactly how to cut and shape my curly hair!

I have been going to sine qua non For many years until now. I had an appointment which they reminded me about 2 days before the appointment, which was a Saturday, due to my current location I didn't get the message until the next day which was Sunday, they are closed Sunday and Monday so I called Tuesday morning the day of my appointment. They charged my cc without consent $121.00. I was just having my roots dyed. They added that I was getting a cut and highlights. I Never asked for highlights or a cut there ever. I disputed the charge with my bank. Be careful when you cancel with Clair. I don't have a problem with paying a cancellation fee, I agree with the policy. It was my fault. I offered 25 even 50 for canceling. But to charge me $121.00 without my consent for a root job is a bit much and illegal. My last root job wasn't the greatest but I didn't complain. I have always left there satisfied. I'm sure this business will be just fine without me. read more

I have been a client to Sine qua Non for over 20 years. There has been many times when I had issues with their short comings and inconsistencies and poor attitudes of stylists, but because I liked the "concept" in their hair design and was loyal to the owner, I continued to refer and even took my three children there from their first haircut. I grew with their business from the time they were at Lincoln Ave to all other locations. I would often trust any of their stylists, for haircut at any location and fit myself to their availability without being picky. This time though, I was faced with the dark truth about them which I had suspected, but never believed my intuition due to my patronage and loyalty. For a very important event next week, I booked a haircut and color and talked to hairdresser ahead of time and sent pictures and we all agreed. However, the stylist ruined my color and cut and even offered to re-do hair color if after wash I did not like it. She knew she did a bad job with color, but she told a different story to owner apparently.Just look at the pictures I will post and judge yourself what a mess was done. There was no arguments or poor interactions and tip was left for 25% regardless. When I approached to get color corrected , the owner, with her "assumptive and accusatory" email wrote back that she would block my future bookings AND for my THREE children as well, who are now teenagers and independent clients to this salon. Due to strict management of this salon, my guess is that the hair dressers end up fabricating a one sided story to owner to justify themselves and owner never calls to hear clients side. I am in fact more upset as to how she is blocking kids who had been their client for years and NEVER had any issue. Even with me the dissatisfaction I had belonged to 14 years ago with one of their hairdressers with many personal issues that was gradually reflected on her work, though she was also very talented and the salon was aware. However, the owner comes back retaliatory and blocks my whole family. Isn't that totally odd? I learned throughout years, that you can never criticize CONSTRUCTIVELY at this hair salon as they think they are PERFECT and you have to "take it or leave it". The way they run business is wrong and humiliating to clients and use intimidation as their form of never apologizing and over charging instead if you do not like their errors. Mistakes happen, but how this salon manages their mistake is wrong. It just hair, and our style and presentation but let me be the first one to tell you that after all these years, it's NOT worth the experience or your loyalty and patronage and patience. I will not recommend this place and be careful!! After your first dissatisfaction don't be patient like I had been, and let go and use other stylists in other salons . Just move on and enjoy a pleasant and happy salon who knows your respect and cares for how you feel about your hair and doesn't take the upper hand or defame you. It's not worth it to be treated this way, only because they think they can cut hair with "an edge." read more

I've had very good cuts here over the years. Most recently Theo gave me a fantastic cut (I would easily give this cut 5 stars). They also helped connect me to another stylist for my next cut as I hoped for a last minute cut before a trip and they weren't available. My next cut here was with Lucky (who was training at the time). The cut she gave me was quite a bit shorter than the picture I showed her. I realized it too late to say anything that could change it. The cut was hugely cute though so it wasn't the worst thing. Considering she was training, she's very possibly improved on getting lengths closer to reference photos. read more

Just avoid this salon if you want a root touch-up while having highlights; otherwise, beware of the result you could get (check the photo taken 12 hours after the appointment; I wish I made the same one for "before", as even growing natural hair looked nicer than this so-called professional touch-up). I've got a very disappointing result from one of the top stylists (Carrie) who either didn't pick the right color for the roots or kept the dye on before washing it off for too long + didn't do a good job with blending it in using a toner (according to my 2 go-to colorists who saw the photos of the outcome but whose schedule for the summer I couldn't match because of business trips - huge mistake). I addressed the issue very politely with the stylist but was told the only option I should have used was more highlights (I was never told the color would look patchy otherwise). On top of that, the owner told me " this was exactly the color/formula I wanted " (as if it's me picking up the right tube from the shelf and following the processing requirements during the appointment) and " the salon doesn't offer free highlights ". I have never asked for a free service, in the first place, but I did expect an acceptable result from a $150+ service booked 7 weeks in advance. Also, I would have considered other options if I was warned about the possible outcome timely. Finally, this was the first time in my life I heard that highlights should be redone more than once per 4-6 months to keep the hair color visually appealing (full highlights were done at the end of April, and the described visit to Sine happened in late August). All the other stylists managed to do root touch-ups without creating a sharp contrast between the roots and the ends / middle section of the hair - not to mention that if they were unsure of the result for any reason, they communicated concerns and potential solutions proactively before starting to do their work, not post-factum. Overall, the customer service standards are highly questionable, if not non-existing, not to mention the photo indicates the quality of work deemed fully acceptable / normal by the owner. In case the stylist makes a mistake or just doesn't deliver (and admits the result looks strange in person), it will be the client's problem, and even a simple apology would be too much to ask for. " We are fully booked to try to do anything else" effectively means " we have other clients, and cannot care less about you or your satisfaction with the service ". " Pay for more services if you want to get it right " is a great piece of advice to be given to a clearly dissatisfied client at a top-ranked salon - I'll definitely follow it elsewhere. read more

Sine Qua Non Salons - Hair Salons Near Me - Chicago, Illinois

Terrible experience. After 15 years going to Sine Qua Non, i had a terrible experience with my hair cut and with the receptionist being exceedingly rude to me. I emailed the owner to discuss the experience, and offered to chat through it with her. Rather than asking about my experience or offering to make things right, here is her response, verbatim. I have heard negative things about the salon and ownership over the years from others, including the folks employed there, but chose to ignore them as hearsay/rumor. No more! There are far better stylists and other places to spend your money and get a great haircut. I will not be returning to Sine Qua Non, nor will any of my family. So very disappointed. Hi Julia, While I can appreciate that there are 2 sides to every story, I am choosing to support my employees and respectfully request that you never return to our salons. Thank You, Laura Boton Sine Qua Non Salons Chicago read more

Sonya has been doing such a good job with my dimensional highlights and long layered wavy hair. She never cuts too much and she's skilled with color. Highly recommend!!!!!! read more

I just had the greatest experience at Sine Qua Non Salons with Valerie! She took the time to discuss my hair in great detail and what she was going to do with it. I couldn't believe her AMAZING technique and it was SO fun chatting with her throughout the whole process. I would 100%, without a doubt, absolutely recommend this salon and Valerie! The BEST experience! read more

Sine Qua Non Salons - My AMAZING hair! - Hair Salons Near Me - Chicago, Illinois

TL,DR: This salon does not value your time. I've given this salon MANY chances. I've tried 2 different stylists and yet nothing has improved. I found this salon because I need my color corrected after a bad treatment somewhere else. I was finally able to make an appointment in June 2021. My color was 'corrected' but unfortunately within a week my dark black hair had white/yellow streaks running through it. I contacted the salon and they did offer me a complimentary toner correction about 2 weeks after I contacted them, not an ideal wait time but I took it and the color did look much better. So I made a follow up appointment for cut/root touch up. Here is where things start to go downhill. My follow up appointment was canceled and I was asked to reschedule. Of course, things happen so I agree and reschedule. Then again, I am contacted my appointment has been canceled and I was asked to reschedule since my stylist was unavailable. At that point I ask for another available stylist because I did not want to wait. They agreed, I got my hair cut and my roots touched up. Scheduled a follow up appointment - and guess what? I was told my new stylist tested positive (Jan 4 , 2022) for COVID that morning and needed to reschedule. No problem, we reschedule and I have an appointment scheduled today (Apr 12, 2022) guess what I get this morning? The exact same text message that I received on Jan 4 saying that my stylist has tested positive for COVID this morning and my appointment needed to be rescheduled. I am slightly suspicious of the fact that somehow this stylist tests positive the very morning of my appointments, but even if this amazing coincidence was true - the way the salon has handled all of these cancelations has been terrible. Not once in the 4 times that my appointment has been canceled have they ever offer a discount/complimentary service or product. Just a text message that says "sorry for the inconvenience. contact us to reschedule." It really makes me feel not valued as a customer. It seems like they believe that my schedule and my time doesn't matter. The services I've received have been adequate, but haven't been exceptional or something that you can't find elsewhere. Edit to respond to the owner: it was 2 positive tests in 3 months. Jan 2022 and April 2022. And I've been canceled on 4 times in 10 months (June 2021-April 2022). read more

There's a reason Sine Qua Non wins all kinds of top salon awards: it really is the best one I've ever been to, hands down. I have been a client at the Lakeview location for more than six years now. Major shout-out to Joe, my stylist, who is amazing in every way and is the best thing about this place. However, there are a lot of other things that make this salon special as well. The ambiance is casual chic, super clean and modern, with a diverse array of awesome music playing all the time. Everyone who works here, from the most senior stylists to the people who manage the front desk, are at the top of their game and are warm, professional, and fun. My service experience is always outstanding: my hair always looks amazing and so does everyone else's who walks out of here. Finally, this place runs like a machine in the most awesome way. The owner is so on top of things and is amazing about communicating about everything from COVID policies to rescheduling, etc. I have always been accommodated even when I had to make changes to my appointments without much notice but still wanted to get in ASAP. I cannot say enough wonderful things about Sine Qua Non: I am proud and grateful to be a client here. read more

I went to Sine Qua Non for the first after going on Salon Apprentice. I really liked my experience there and would go back again. I got a Lob and bangs just how I asked and was asked more than once about the bangs to make sure they weren't cut too short for my liking. I also had the best shampooing experience ever (it was pretty much like a head massage). The location I went to in Lakeview is also really nice and pretty quiet and relaxing. If you're interested coffee, water, and snacks are offered. read more

I have been with a few stylists at this location and they are all amazing, but if you are blonde or trying to go blonde you must see Lauren! She is an incredible colorist who truly cares about the integrity of your hair. I go in once a year to go a bit blonder and my hair grows out beautifully in between visits. She also gives great haircuts in between colors and I always leave super happy with my hair. She takes her time with you and recommends the best products. You cannot go wrong with Lauren or Sine in general. Top notch service, will not go anywhere else. read more

Sine Qua Non Salons - After my first color (baby highlights) and cut with no toner needed. Grew out beautifully with no touch ups. - Hair Salons Near Me - Chicago, Illinois

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I got my hair cut by Glenn and it was my first time there. I was so impressed by the hospitality immediately upon my arrival. Everyone is super friendly and it's a cute space. I also loved my haircut!!! read more

Sine Qua Non Salons - Hair Salons Near Me - Chicago, Illinois

Overrated. The stylist (Lo) messaged me the day before my scheduled appointment to reschedule for another day. I gladly accepted. For my second appointment, she was unavailable to provide the full service (wash, cut, color, and blowdry). I was understanding and returned a third time. On my third visit, I was messaged in the early morning; they wanted to see if I was willing to come in earlier than my scheduled afternoon appointment. I politely declined and informed them that I had prior commitments. When I arrived, Lo received me 20 minutes after my scheduled time. I was foregiving. Once I was on the chair, we proceeded to talk about the service. That's when I discovered that the rude receptionist who had made my last experience an inconvenient one had scheduled my appointment incorrectly. Instead of making it a 3-hour appointment, she scheduled it for 1.5 hours. Rather than being flexible, forgiving, and understanding, Lo apologized and explained that she was only willing to provide a half-job. That was it. I was done. Instead of wasting my money and letting them waste my time ever again, I decided to forego doing business there ever again and left. Immediately after that, I decided to visit a comparable, if not better, high-end salon located in Downtown near the Magnificent Mile. I don't know why I didn't go there previously; I've been going there for the last 12 years, but wanted to experience the sine qua non hype. It's not real. If you decide that Sine Qua Non is not the place for you for color. George, the experienced colorist and master instructor, with Charles Ifergan Salon on Oak Street, provided me with a complimentary consultation on a last-minute basis given the Sine Non Qua debacle (I am a busy lady, and they wasted my time). When George assessed my current color, which Lo had done, he asked me if I had colored my own hair. What he found was that (Lo) had only psinted the top layer of my hair. However, underneath, my hair had been fully neglected. Don't believe the Sine Qua Non hype. They definitely are NOT the best salon in the city. George went on to provide an amazing pricing menu. It is an objective list that reasonably describes the different price-points and variations based off hair length. He also agreed that he could recreate the aesthetic I wanted: a light base with golden highlights over the half-job boliàge that Lo had previously created for which I was overcharged). In hindsight, I realize that Sine Qua Non is not the best salon in the city as they like to market themselves. Lo may be convincing given her smart online marketing tools (e.g., a persuasive bio on the salons website and an abundant amount of demos on Insta). The truth is that her skills are rather limited as a colorist. That said, beware if you're going there for color. You may pay a lot more for a job that is minimal and subpar. It is definitely not worth it. Don't get me wrong, she is nice but isn't the greatest. read more

Love this salon. I was a former customer in the 90's at their original location, then after many years decided to revisit them. Glad I did. They are highly skilled stylists who are attentive and caring as well. Their Covid policies are some of the best in the business and make sense. Pricing is fair and I like their selection of products, which they don't try to push on you. But they are knowledgeable enough about their products ans will help you find the right product, if you inquire. read more

Wow, so awesome! Lo was Incredible & got A Perfect Haircut & just comfortable all around --Thanks so much -- such a great salon!

This place has a hideously elevated sense of self-importance. They require you to give your credit card info and even birthdate in order to make an appointment. This is Clark Street, not Rodeo Drive, dudes. read more

Go find Valerie in here , she is amazing. She is not pushy like usual hairdressers, she gives you the space to make your own decision but also tells her reccomendations also. 75 dollars for a cut and a blow out! read more

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I've heard of this salon and seen it on lists of best salons in Chicago for years and years, so I was excited to finally give it a go! I'd heard good things about multiple stylists, but I ended up seeing Lo, and I'm so glad I did! I made an appt online, which was easy enough to navigate. I'd recommend making an appt a few weeks out from when you really need to go because it looked like they were pretty booked for weeks! As soon as I walked in, I was greeted by the receptionist, who offered me something off their complimentary drink menu (free coffee, tea, wine, and beer!). I only had to wait for Lo for maybe two minutes before she greeted me very warmly. She welcoming me to the salon for the first time, and we went straight into what I was looking to get and how to achieve it. I have very long, very straight hair, and I was looking to freshen it up by with some layers and some length taken off. After a fantastic head massage and shampoo/conditioner that was geared toward my hair needs, Lo went into giving me exactly what I wanted while making sure each length cut off was okay with me. The blowdry was so relaxing that I actually fell asleep! Overall, she was very friendly and a good amount of chatty (not too much, not awkwardly quiet). My haircut ended up being $61, which I think it totally fair for a haircut in Chicago. I'll be back to see her again! read more

I had the pleasure of meeting Lo Merritt today. She took my very tired, sad, thirsty hair and gave life to it again. She completely fixed and nourished my old balayage ends and gave me a perfect chocolate color that is so rich and shiny! Everyone at Sine Qua Non in lakeview was so lovely and attentive, but especially you Lo. I'll be back soon!! *FYI: I don't do this review thing that often, this place is just that good read more

Carrie Smith is the best hairdresser in the world. I made an appointment with her, having never been to her before or been to this salon before. I told her what I wanted and she nailed it. NAILED IT! I highly recommend her. read more

Just got a cut with Lauren and there are so many good things about my experience that I have to list them all. Firstly, booking online is super easy. They list all of the stylists, and along with their individual prices for each service and a short bio, they link you directly to their instagram as well. This really helped me settle on a stylist who fit in my budget and worked well with my hair texture. Secondly, the salon is very comfortable and welcoming, and I was greeted with a literal menu of drinks to choose from (coffee, teas, wine, water, etc). Who doesn't love a glass of wine while they're getting their hair cut? (It may have been 3pm...) Lastly, Lauren was exactly what anyone would look for in a stylist. She really took the time to listen to what I wanted (even though I probably explained it horribly), and asked me some questions to make sure my cut would be exactly what I was expecting. She was friendly without talking my ear off and didn't seem rushed at all. She also explained the products she was using and how to incorporate them into my routine. My cut turned out AMAZING. Exactly what I envisioned and asked for. We all know how hard this can be when getting a haircut, especially with someone new. Sine Que Non is perfect. read more

This salon has consistently delivered somehow exactly what I wanted but also way better. I usually see Ava (who is wonderful) but she was all booked up so I booked a cut and bayalage appointment with Stacia and I AM IN LOVE! seriously if you are struggling to find someone good, just take the plunge. I would heartily recommend either Ava or Stacia. read more

Sine Qua Non Salons - Obsessed with my new cut and color by Stacia (this is day 3 post-cut/color). - Hair Salons Near Me - Chicago, Illinois

I am always hesitant going to get my haircut considering I never had a hairstylist take into consideration my natural texture, but Lo, she was amazing. She gave me a haircut that I can confidently wear naturally! Gave me layers that frame my face and make my hair look not so frickin flat!! I will definitely be going to her from now on and would recommend her indefinitely!! Go for Lo! read more

Oh so they canceled my cut appointment for me even though when I confronted them with why I don't have a color appointment I asked for weeks ago I never requested such a thing. I'm not some coward that can complain but not show her face and be an adult and go in for my cut, pay and never return again. I never said I wanted to cancel my cut appointment. I expressed on the phone and in my review that I was livid with them dropping the ball on my color appointment that was never booked for me, but when I was asked if I wanted to cancel my cut I said no. Nor did I say that in my update. Are they illiterate I wonder? Just a we canceled for you and good luck. Fuck you too. I can no longer access my appointment account on their site. Lovely. What a great business. Bitch you act like you're some ultra exclusive River north or Gold Coast salon. I loved my stylist but what a shame, I'll stick closer to home for my hair needs now. Disgusting. read more

I have been seeing Josie for years now and honestly, she is just the absolute best. I have the most flat and boring hair, and my side part has been with me since I was a kid, and instead of trying to change me and my boring hair, she makes me look stunning and refreshed every time I go in to see her. She knows I don't get colored very often, and she always blends my hair beautifully so that when my roots grow out it isn't super obvious. I seriously cannot say enough good things about her, she is just a total rockstar. Even though I moved to the suburbs I refuse to see anyone else, mostly because I love her cuts and also chatting with her. She remembers me and what's going on in my life, and always follows up and asks about those things, it's so very considerate of her. read more

Thankful for salon apprentice (Google it) for providing a system to connect hair models (AKA people who are looking to exchange their time for a free haircut) and hair stylists/cutters. I was due for a haircut (I know this because I'd spend too much time at work looking for split ends that weren't hard to find cause there was plenty with a pair of scissors in my hand...) so after hearing about salon apprentice, I wanted to try it! I found a post, texted the number with a current picture of my hair, and had an appointment for a couple days later! The only downside was the time it would take. Since the person cutting your hair needs to run through their technique by the educator, it did take about 1 hour and 45 minutes for my haircut (like I said in a previous review, I've got more time than sense). But for the price of FREE, I'll take it! The salon itself was very nice. They offered beverages, both non-alcoholic and alcoholic, which is a really nice gesture. I'm pretty frugal so I would never spend the amount of a haircut here (probably ranging from $50-$80 for women) so it was nice to be able to experience the salon without having to pay for the cut. I'm someone who doesn't really care about their haircut so I'd advise the same for anyone wanting to try salon apprentice. Thanks Sine Qua Non for offering these services! read more

Just got my grays covered and balayage plus a haircut today and I am so happy with my service. Everyone here is super nice and unpretentious. I haven't gotten my hair done in 4 months and now I feel like a new woman. Lo did my hair and I highly recommend her. read more

This salon is an oasis (beautiful space with a complimentary drink menu with teas, flavored water and also a cold PBR) filled with hair fairy godmothers with the best neighborhood vibes. Can't wait to keep coming back here and seeing Lisa Barber! read more

I had an appointment with Theo for a cut. After multiple emails, we agreed on 12 today. Guess what!? after traveling for an hour, he wasn't there and claimed I hadn't confirmed!!!! Save yourself the grief and don't come to this salon. Bad customer care!!! read more