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    Sugar Pop Salon

    4.9 (108 reviews)
    Closed Closed
    Updated 2 months ago

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    Services - Sugar Pop Salon

    Sugaring

    Waxing

    Eyelash lift

    Sugar Pop Salon Photos

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    Recommended Reviews - Sugar Pop Salon

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    Reviews With Photos

    My eye brows look amazing after today's service. I highly recommend brow waxing, tinting
    Danielle M.

    I recently moved back to the Midwest and I was searching for an aesthetician that I liked for months. Beth is one of the loveliest people I've ever met. I can't wait for my next appointment. They are so professional here and have great add ons like the mini kitty. Sugar pop takes covid precautions very seriously. Highly recommend!

    Sugar Pop salon service menu
    Hana L.

    This was my first time visiting a sugar waxing salon. I have family who live close to Roscoe Village and I often walk around the area when I'm visiting the area. I noticed SugarPop and I was like ooh the interior looks chic and fancy. So I decided to book my first sugaring appointment with them. I had Taylor as my sugarista and she did a great job on the services I chose :) Taylor is friendly, gentle, and efficient during the sugaring process. Looking forward to coming back here for another future sugaring appointment! :)

    Eyebrows sugared and tinted.
    Betty S.

    I've been going to Sugar Pop for almost a year and if I had to choose between waxing and sugaring. Sugaring has won me over. No more burning wax or pain that is at times involved with waxing. The room is open, airy, and clean. Beth the owner is very pleasant to speak with during the process . It's been a year and therefore time for an update. Sugar Pops new location is great. Open, airy, and clean. Beth is going for consistency in service and it's evident from her training onto her new team members. Sara at the front desk is super friendly and works with you to accommodate your schedule. Lastly if brows are important to you ask for Beth. Always happy when I walk away.

    My eyebrows before and after

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    3 years ago

    Business owner information

    Photo of Beth T.

    Beth T.

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    10 months ago

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    10 months ago

    Quick efficient service. Friendly and clean environment. I recommend the salon for waxing services.

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    2 years ago

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    4 years ago

    Business owner information

    Photo of Sara M.

    Sara M.

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    3 years ago

    Business owner information

    Photo of Beth T.

    Beth T.

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    2 years ago

    Business owner information

    Photo of Beth T.

    Beth T.

    Helpful 1
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    5 years ago

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    Photo of Beth T.

    Beth T.

    Thank you Danielle! You're the sweetest!!

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    6 years ago

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    Photo of Beth T.

    Beth T.

    Thank you for your thorough review Hana!

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    5 years ago

    Business owner information

    Photo of Sara M.

    Sara M.

    Thank you for your review Ella! We're glad you enjoyed our space!

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    3 years ago

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    Beth T.

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    7 years ago

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    6 years ago

    Business owner information

    Photo of Beth T.

    Beth T.

    Awe, shucks :). Thanks, Emily!

    Helpful 1
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    7 years ago

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    Photo of Sara M.

    Sara M.

    Helpful 3
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    5 years ago

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    7 years ago

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    4 years ago

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    Sara M.

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    7 years ago

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    3 years ago

    Wonderful find, great service, easy to park, non-tipping salon. Always very friendly and easy to book an appointment

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    4 years ago

    I love this place! The sugar wax with the mini kitty is everything! I rarely get ingrown hairs now!

    Business owner information

    Photo of Sara M.

    Sara M.

    Thank you for your review, Eleshia!

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    5 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    Sara M.

    Thank you for such a kind review, Joanne!

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    8 years ago

    Helpful 1
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    5 years ago

    Business owner information

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    Beth T.

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    5 years ago

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    6 years ago

    Business owner information

    Photo of Beth T.

    Beth T.

    Thank you for your kind review, Guadalupe!

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    6 years ago

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    Beth T.

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    5 years ago

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    7 years ago

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    7 years ago

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    Sara M.

    Thank you for the kind words, Michelle!

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    7 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    Beth T.

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    7 years ago

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    Sara M.

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    Page 1 of 3

    Ask the Community - Sugar Pop Salon

    Review Highlights - Sugar Pop Salon

    I have been coming to Sugar Pop since it first opened with Beth in 2017 and I am so happy for its current expansion.

    Mentioned in 68 reviews

    Read more highlights

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    Sugaring NYC - South Loop

    Sugaring NYC - South Loop

    3.8
    (37 reviews)
    5.5 mi

    Very interesting concept. I am not the biggest fan as the…read morejob didn't hold as long as a regular wax for me and if your sensitive down there that may be an issue. My tech didn't wipe me down good post sugaring which is an issue as I was very sticky until my next shower that day. It was easy to book as I literally discovered this place after coming off the elevator from parking & booked. The front desk person was trash, she didn't do anything to welcome me or chat with me about the offerings , she was very much "hands off" I would go here again but if you're looking for a last option. Check then ou

    I've typically had good experiences with Sugaring NYC, but my most recent interaction was…read moredisappointing. At my December appointment, I scheduled my January appointment in person and also participated in their Christmas raffle, where I pulled a 20% off discount for my next appointment. On Monday, January 12, I received a call informing me that my Wednesday appointment was no longer available and needed to be rescheduled. Since the change was initiated by the studio, I was offered a 30% off discount for the inconvenience. I reminded the representative that I already had a 20% discount from the raffle and asked if both could be applied. I was told that discounts could not be stacked and that I would have to choose one. I was also informed that the 20% discount could only be used in January, despite the fact that my January appointment was canceled by the studio. Additionally, the person I spoke with was not a manager, so I requested to speak with one. She took my information and advised that a manager would reach out to me by the end of the week. I understand that businesses have policies, but this situation was frustrating because I lost the opportunity to use a discount I had legitimately earned due to a cancellation that was out of my control. Better communication, flexibility, and follow-through from management would have made this a much better customer service experience

    Photos
    Ambiance
    Ambiance
    Check -in desk
    Check -in desk
    The wax room!

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    The wax room!
    The Wax & Skin Lounge

    The Wax & Skin Lounge

    4.0
    (23 reviews)
    4.3 mi

    Writing this because the waxers are fantastic however...I have officially left after being a…read morecustomer loyally since last July. I have only had to cancel once after a confirmed flu test. Even when I called then I was asked if I wanted to mask up and come in and I little taken aback at the staff and management's willingness to risk safety. I was then told well do you want to move it to later and my response was, "I will still have the flu later." They charged me but said it would be credited at my next appointment and it was. Fast forward. I have a birthday trip coming up and I originally booked my appointment for Wednesday morning but then changed it to Tuesday evening at 8:30. My car fob died and my car is push to start. I called them immediately and said I could uber but it would get me there five minutes after the grace period. They said I was the last appointment of the day so they wouldn't allow even though they're open til 9 and I would have made it by 8:45. I ask if I can come at 9 as they had complete open avails for Wednesday from 9 to 3 PM.. I was told no. I would be charged for tonight and then again the next day. I say this is ridiculous as I am a regular, this is out of my control and you've had no appointments all night except for me. I did not cost the business money. You are supposed to stay open til 9 and I have offered two solutions. I am not going to pay 150 for a wax because i am being double charged. So, I book elsewhere. This morning at 9 AM, I get a call saying they will grant me a one time courtesy to walk in between 9:30 and 4:00 as they have lots of openings. I state that I said this yesterday and they told me that they are enforcing policy and that yesterday I was told I could not make another appointment and this is different as it is a walk in. I said it isn't given that there's no one on the books. The point is, I could've been accommodated. I told them I booked elsewhere and I wont be back. Marking me as a no-show when I called ahead to explain what was going on is honestly a little crazy to me. They are so callous and cold. The front desk can be very non-chalant and rude. Happy to receive my services elsewhere moving forward. Update - they have responded saying this has happened multiple times. It literally has not. It happened one time when I had the flu. I had a doc appointment the same day and wanted to be proactive. At the end of the day your staff and this response is absolutely why I will not be coming back to your awful customer service. So I guess we are both fortunate and blessed. Calling me to offer an appointment I could have gotten yesterday and not allowing me to arrive three to five minutes after the grace period for a situation beyond my control is nuts. You close at 9. I would have been done by then. This establishment never needs to worry about me. Terrible management. Terrible staff. My favorite waver left and I will be following her regardless. She said she hated working here and your waxers consistently complain about how you make them uncomfortable and that these rules are unnecessary as you all do not stay booked - ie - all time slots open today from 9 to 3. Your turn over is high and it will continue to be because the establishment is run by raggedy, unkind people.

    I left a review and was surprised to be blocked. I even got an email about them blocking me, which…read morefelt a little odd lol. They mentioned not understanding my initial review. Happy to clarify. For context: I booked a lash tint & wax and brow lamination. After chatting with the technician, we walked through my options and she recommended skipping the brow lamination since my wedding was only ~2 weeks away and suggested doing a simple brow tint and wax instead. Just to ensure I felt the most comfortable leading up to the big day. I appreciated the honesty, so we adjusted the service while keeping the same appointment time and still doing the lash services. (For the record, my technician was GREAT!) What bothered me was still being charged $125 + $28 for the lash tint, even though a brow tint and wax is $50. It's not like I was trying to shortchange anyone. The only difference was not doing the brow lamination, which was the most expensive part, and the change was based on the technician's own recommendation. It just feels like basic fairness. When I go in for a haircut, I may book a full session in case we decide to add highlights, but if we end up only doing a single process, my colorist doesn't charge me for highlights I didn't get, since we work together to see what we are feeling for color/cut, etc. That seems reasonable. The front desk's attitude didn't help either. That's the most annoying part and probably being blocked... As I mentioned previously, I won't be returning. Luckily, Chicago has plenty of other options.

    Photos
    Store front
    Store front
    Guest seating area
    Guest seating area
    Wax bed

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    Wax bed

    Sugar Pop Salon - sugaring - Updated July 2026

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