I called about a garage door that was hanging up when closing and I thought it would soon break. I…read morewas afraid of having it be open for a day or two before it could be repaired. Roberto showed about an hour after I called at 7:30 pm. He ran the door up and down about 3 times and then said he knew the problem. I had stored a shovel in a small nook near the side of the door and it had fallen to one side so that the top of the handle was just close enough for the roller to hit it on the way down. Roberto was so nice about it having been a dumb move by me. He proceeded to check the entire door and lubricated everything. He shook my hand and told me to call him with any problems that may arise. I asked what I owed him for a service call and he said he would never charge when there was no problem. He told me what to lubricate once a year and wished me well and was on his way. Wow! I'm still stunned by his kindness. There is no question about who I will call when I inevitably need service to my garage door. Thank you, Roberto!

Update on review. We've had a recurring issue with one of our garage doors. We've used Roberto…read moreeach time. He comes out quickly and is always able to diagnose the problem within minutes. In addition to getting the door working again, he does preventive maintenance on the doors to reduce the chance that we will have more problems. There's a reason he has all 5 star ratings- he really provides quality, timely service.

My remote garage door openers were no longer working with the receiver, so I've been asking my kids…read moreto manually close the door and then jump like a gazelle as they passed the garage door, so they wouldn't trip the safety cameras. Although it was cute to me, it got old really quick with my kids. I figured it was time to get a professional involved. I chose The Up and Up Garage Doors company because it was relatively close to where I live (I learned pretty quickly that some companies don't serve my area, so I wanted to make sure I wouldn't be disappointed if they didn't served my area). The company had a decent number of reviewers, which I feel makes the 5 star reviews seem legit. Surprisingly, I was able to book a consultation the same day. Neil was able to diagnose the problem relatively quickly and explained the parts that I would definitely need (like a new receiver), parts that I would not need (like the spring) and parts that would be nice to have (like the rolling wheels along the rail). He was very transparent about the price of the parts and labor as well as time it would take to pick up the parts and complete the job. TBH, the garage door system he recommended seemed gimmicky, but I decided to go with it anyway because he had me at " it's one of the quietest systems." He was able to install the very same day and was very patient helping me set up the remote garage door openers and iPhone app, which turns out has a feature that floored me, which was basically the ability to check if my garage door was closed or not after I left! The amount of time I imagined I would save by not having to turn the car around to double check is priceless! The overall time it took from looking at the company, setting up an appointment, Neil having to pick up the system from the company, drive back and install was literally less than three hours. I also thought the price was very reasonable for having such a quality product and super awesome experience. I would 10 out 10 definitely recommend this company to anyone who is looking to upgrade their garage system or just need any repairs in general.

When the spring snapped on my garage door, I shopped around. Neil was one of the first to respond,…read morewas extremely honest about options, and provided the best pricing in town. I even upgraded to a two spring system for better durability and support, all for a great price and excellent warranty on parts and labor. He worked quickly to install the new springs, tune up my hinges, make sure the garage door opener was calibrated just right, and get my garage door back up in working order and better than ever! Would definitely use Neil again in the future!

Ryan came highly recommended via NextDoor. Called in the morning, sent some photos of our garage…read moredoor hot mess, and as he promised, Ryan arrived with a few hours. He took a look at our opener and door, gave me a fair quote and got straight to work while I ran out to buy the new opener system. Ryan was super efficient, so friendly and took the time to explain what he was doing and how the system worked. He work looks impeccable and his clean up looks like he was never even here. Awesome guy who does great work!

It pains me to give negative feedback, but after two different repair requests (he never made it…read moreout, didn't return text messages for days, or he wanted to come at late at the last minute)! Even given the two failed repairs, I gave him one finally attempt at business. He gave me a quote for replacing 3 garage door openers, and I gave him a very reasonable counteroffer given our rocky history. His response....nothing! It's been over a week. Last response I got from him was him telling me how hot it was.

Our garage door broke unexpectedly, which is never convenient, especially when you have a car stuck…read moreinside. We received a very rapid response from Christina who did a great job letting us know where they could fit us in the schedule. Neal showed up earlier than expected and got to work right away, which was a tremendous relief. There were a few things that needed to be addressed. Beyond the obvious primary problem, he troubleshot the system, caught some additional issues that needed to be fixed that would have caused issues later if he had not caught them as well. He made sure that everything was tuned up and working properly. Truly first-class service. I'm extremely appreciative and grateful for the prompt, thorough help that Christina and Neal provided, minimizing any inconvenience and allowing our busy family to keep our schedule on track.

We've had a great experience working with this vendor across our properties. Communication is…read moreclear, response times are fast, and the quality of work is consistently solid. They show up when they say they will, handle issues professionally, and take pride in what they do. As the Maintenance Manager at Smart Egg Properties, having reliable vendors makes a huge difference, and this vendor has proven they can be trusted. I would absolutely recommend them to any property management company or home owner looking for dependable service. -- Roy Maintenance Manager Smart Egg Properties

Brian Rykowski & Tyler did an outstanding job upgrading my garage door system by replacing old,…read morecheaper-grade parts withnew Green Rollers, a Genie 8 foot Belt Rail and a 24v DC motor with motion sensors and a built-in batterybackup. My garage doors operate smoother & quieter than ever! I really appreciated his honesty-he clearly explained what needed replacing without trying to sell me parts I didn't need. Their professionalism was top-notch, 5 stars to Brian & Tyler all the way!

My garage door springs broke last week. Saturday water heater started leaking and I had to get…read moregarage door fixed so we can get water heater fixed. Phil arrived assessed the situation. He gave me three options. I initially said replace everything but rollers. I changed my mind and had Phil replace everything. He was fast and did great job. Now I need to replace opener. He said it was getting near replacement time and making noises in gears. Definitely great service and I will be calling them for the garage door service now.

Called Gilbert after a friend recommended his service for the repair of the broken spring on my…read moregarage door. I had called late and night and he ask me to send pictures, so he could determine the type of spring that was needed. He was able determine that I had a heavy duty steel door and said he needed to stop by the next morning to get some measurements. he was right on time the following morning and got the information he needed to pickup the correct springs he needed from his supplier. He said he would be back after completing a couple jobs that he had scheduled for that day. He surprised me and called 3 hrs. b/f I expected him to return and said he was on his way. He even sent me a text that he was 5mins. away. He was very professional and explained all that he was going to do. the first thing was we got my truck out of the garage if I needed to go anywhere while he worked on the fix. Well , the fix ( replace) both springs with a heavy duty spring due to the weight of the garage door. he completed the job in about 40 mins. Gilbert was friendly and professional. His price was very reasonable and I HIGHLY recommend Gilbert's garage door services.

I am a senior with limited income. I called MATAMOROS because I couldn't open my garage door. I…read moresent Gilbert pictures and he had one in his truck! He said it would be late but that he promised to be over. He actually texted me and was here 2hrs early! Gilbert is extremely nice! I felt bad for him while working in my hot garage. But he was quick and efficient! I would highly recommend him to anyone needing help with their garage door. One of the other company's I called, want to charge me almost double for something I didn't need. MATAMOROS will be my go to guy! Thank you Gilbert

*Edit* Yes, I did have the right company. The number that…read moreyou dial direct from yelp was different from the number that the "owner" provided. Site hacked? Not certain. Called and set up an appointment but no one ever showed. I texted him my address as he requested and never got a response. I texted on the day of appointment and still have heard nothing.

I've had ATX 4 Season Garage do a few projects and they did great each time. Madison is great and…read moresuper easy to work with. They fixed a broken spring, replaced overhead garage door openers to wall mounted and replaced my garage doors. Great work, good pricing and super reliable.

Once again, these guys came to the rescue. My shop garage…read moredoor keeps getting out of adjustment, they showed up fast, got us back on track. Thanks, will be using them again.

The Gold Standard for Honesty and Speed I am officially a…read morecustomer for life after my experience with Victor at All Points Garage Doors. I was originally quoted a massive amount by a different company who insisted on a full garage door opener replacement. Victor was the complete opposite--he was straightforward, honest, and reliable. Instead of upselling me on hardware I didn't need, he diagnosed the actual issue and handled the repair for a fraction of the cost. It's rare to find a technician who prioritizes integrity over a quick sale. He's earned his reputation for being the most trustworthy contractor in the Austin area. If you want same-day service and a professional who respects your budget, call Victor. He saved me hundreds of dollars and a massive headache. 10/10 recommendation.

First off, communication (email & phone) with Dan (owner), Jason, and Miguel was on point! For both…read morevisits, they called at least 30 minutes in advance to let me know of their ETA. I'd submitted my email to get their online coupons. Pricing was very good and didn't waiver (no upsell, no hidden charges, etc). And the service provided was just what we wanted/needed. We'd been having an intermittent issue with the door stopping a foot or two short. This type of issue can be hard to diagnose sometimes when the issue isn't obvious. I had several back-n-forth emails with Dan (owner) wherein he gave me various instructions on things to check/tweak in case I was able to fix it myself. I'd let him know that I'd replaced the motor etc myself awhile back and that I could likely handle a few basic tasks. I think most garage door repair companies would simply want to send a technician out. It's a business after all. And among other things, businesses exist to make money. So I was pleasantly surprised when he kept trying to solve my problem without having to send anyone out ... and without billing us. In the end, I did ask that they send someone out after I'd exhausted my abilities. During their first visit, Miguel and his brother performed a tune up, checked and adjusted the belt tension, installed new ball bearing rollers as ours were really old, installed the new sensors that I had sitting on a shelf that'd come with the new motor, and lubricated everything. The door stopped again (just once) several days later. So I asked that they come back over. Miguel came by himself this second visit and checked everything out and determined that the problem is likely due to a bent panel section on the door that's flexing a little. We were given a suggested fix but it's just not worth spending the money on at this time. Of course, no charge for this follow up visit. I also ended up having a thorough conversation with Miguel regarding the garage door industry -- specifically the ethics more or less with some companies. We talked about how some companies may overcharge, some may take advantage of folks who just don't know better, some may perform unnecessary services ... all to get a bigger payday. He spoke VERY highly of his employer (Dan) and the team with whom he works. He came across as being proud to be working for an upstanding company that can help people without taking advantage of them. It's nice (and too rare) to hear someone speak so highly of their job, etc.

This company was great right from the start. Called and got a real person who had a team in my area…read moreto fix my garage door which had a broken spring. They sent a text when they were 15 minutes out and came within a couple hours. The two guys were younger but knowledgeable and let me know I needed a conversion kit. He got a quote from their office right then and there and told me they'd be back later that day. A couple hours later, 2 other guys showed up (also texting to let me know they were inbound) and got me hooked up in what seemed like 30 minutes. I had a bunch of questions about the new setup and maintenance and they had answers for everything. Everyone I interacted with was professional and now I'm clear on the garage door for another decade.

I called today, Leo was able to help my Grandma out by fixing her stuck garage door. Her car was…read moretrapped in her garage, and she has an early doctor appointment for tomorrow. Leo was affordable, available, and amazing. Thanks again, Leo, for helping my grandma out. I highly recommend Bexar Garage doors to everybody.

From the owner: The Bexar Garage Door Service team provides high-quality service and support, and we ensure the…read moregarage doors we install at your home or business are safe and most importantly, reliable. All our work is guaranteed. We are confident in the parts we use, and the work we do and therefore stand behind every job that we complete.