I had a regular manicure at Milano nails today. The manicurist was Fiona. She was rough and rude, pulling my hand & turning it (I know it is necessary to reposition the hand sometimes, but you don't have to be rough about it).
I had just sat down & was pushing up my sleeves & she was already rudely & roughly grabbing at my hands. No water to soak the hands in, she just grabbed my hands and started scraping away on the dry nails & cuticles, even using a grinder on them. There was no towel on the plastic arm rest so it felt cold & slimy after she applied lotion to my arms. I asked for a towel for it but she simply wiped the plastic and left it wet. I asked, "Could you please dry that?" She did after I asked her to. No sense of client comfort, no sense that this is supposed to be pleasurable for the client. She did everything roughly, rudely and with resentment.
She made one of my cuticles bleed. Never mentioned it, never said sorry. At the end of the manicure she applied a lot of oil to my cuticles, and declared I was ready to go. Oil on the cuticles is much appreciated but this was all over my fingers. I asked for something to wipe the excess off because I didn't want to get it on my clothes. She resentfully handed me a small square of paper towel which I made do with.
I am elderly, closer to 80 than to 70, and as I struggled a bit to get my vest on, trying not to damage the manicure or get any remaining oil on the vest, she stood and watched me. She even yawned once. No move to help me on with it. Just a cold stare while I struggled.
Needless to say, I left no tip and I will not ever go back there again in spite of the fact it is 5 minutes from my house, and I have gone there for several years. I will drive across the city before I ever put up with that kind of disrespectful, mean, rude treatment again. read more
