I have been going to Lovely Nails & Spa for few months and getting my shellac and pedicure done at this place. I chose this place because it was close to where I live and the technicians' skills were okay (Not the best). One time, I made my appointment and arrived at the shop about 5 minutes early. I requested to see a specific lady that day, and it didn't look like she was finishing her current client anytime soon. Normally, I would just sit and wait even if the nail technicians don't start on my nails at the appointment time. However, I wanted to get my nails going on time due to my other important plans later on. So I asked the lady, who seemed to be the manager of the shop, whether or not if they can actually start my nails on time today. Of course, I asked her in a friendly manner, but in return, the manager started flipping out on me and told me I need to be patient and they would start on me soon in a very rude manner. I didn't want her poor service get on my good mood, so I waited for additional 10 minutes. It was past my appointment time, and still nothing happened. I asked the manager lady again when I would be able to get in since now it was past my appointment time and all she told me was that they are busy and they can't help everybody on time, and I should just go somewhere else if I'm in rush. She said this in a VERY RUDE and UNPROFESSIONAL way that it actually hurt my feelings. I didn't do anything wrong; People make appointments for a reason. And I understand things can happen at the shop but it seems like they just don't care about each individual client at all. They seemed to have their own favorite customers and they will always favor them over certain customers and being unfair. The most important thing is, they are EXTREMELY RUDE and just don't have a simple manner and definitely don't know how to apologize for mistakes. Quite frankly, their nails techniques aren't superior either. This place is an average place that will polish your nails probably slightly better than you doing your own nails at home. It's really time for me to make the effort to drive further to somewhere else. After all, the only prime reason I picked this place was location convenience. If you want to get a great customer experience and actually a nice detailed polished work on your nails, MUST AVOID THIS PLACE. read more