I was having trouble finding a towing company to tow a car out of my private parking spot and Milan towing was the best experience I found. Quick and easy to use! read more

atrocious customer service, ignorant attendant answering the phone. THEY DROPPED MY CAR OFF AT THE WRONG PLACE and the woman gave me an attitude and wouldn't tell me where my car was! This company is the epotome of towing companies, use at your own peril! read more

Terrible. Absolutely the worst. Agreed to tow vehicle and then there was a long wait. After saying they were almost there, they abandoned the job and did not bother to tell us! read more

Three hour wait! Kept telling us 20 min. Go anywhere but this place. They shouldn't be in business!

Severely lacking in basic human decency and customer service. The person on the phone was rude, but shockingly not as rude as the driver who showed up and remained on his headset the entire time with his base and refused to communicate with me, a woman. We spoke the same language he just decided to only communicate with his base and had them keep calling me while he is standing there after I told them my phone is dying. Mind you I have been calling 911, Honda Cares, my insurance, Enterprise, and Uber since this company would not help my dog. It is snowing and alternating with rain and I had an accident out of my home state and had my dog with me. I tell them all of this in advance. They say no dogs in the two truck and to secure an Uber. I do this and call my insurance company to secure a rental car. My insurance company keeps telling me they need another minute to arrange a rental car and I cannot charge my phone since my car is now hooked to the tow. The driver decides to unhook me and leaves my car, my dog and I on the side of the road in the snow with me out of state and no phone now. He never said I can use his phone or charger. I had to walk .6 miles to a rental company luckily there was one that close that I found with my dog in the snow and drive back to the scene and call another tow company that magically has policies in place and was very nice and responsive with excellent customer service. Never use these people if they answer your call from AAA cancel the tow and get another company you will be glad you did! read more

Milan Towing - This is the final communication from the base as they left us in the snow. - Roadside Assistance Near Me - Lynn, Massachusetts

If I could give this company zero stars I would. They received the request to tow my car at 2:10pm and were supposed to arrive at 4:12. I received a call at 4:06 that they would be cancelling because they only own flatbed trucks and my car, like many in boston, is in a garage and they do not own the equipment to perform the job they were hired to do. When I asked why they are just now calling and have wasted the whole day with me stranded the rude customer service lady said it wasn't her problem and ended the conversation calling me a "f**kin little b*tch" and telling me to go "f**k myself". This behavior is totally unacceptable in any customer service standpoint. This company is poorly represented and under prepared to work in a functioning city such as Boston. read more

WORST EXPERIENCE EVER. These people kept me waiting for hours, giving me all kinds of explanations for the delay, then canceled my service WHILE I WAS ON THE PHONE WITH THEM & told me that it was my road-side assistance provider who cancelled the call. They are dishonest with zero morals or integrity. 100% untrustworthy. read more

Terrible. Scheduled a tow for my vehicle, wait time was two hours, then an hour after they were to arrive I called and they had supposedly canceled my tow. 3 hours and not a call to me saying they canceled. read more

Sent by my auto club. Came pretty promptly, professionally towed where it needed to go. Made a bad day a little better.

They canceled my appointment without noticing my roadside assistance company nor me after four hours waiting. Thanks a lot! Do not recommend this for anyone read more

Milan towing was exceptional! They kept us updated to their arrival time, and answered our calls during the wait time. A shout out to Jessie who was not only professional but caring and compassionate. I would definitely call Milan Towing if you need a tow. read more

We had to junk a car and my boyfriend had waited until the last minute so we ended up having to get it done in a two hour period before traveling for the holiday. Milan Towing came to our rescue. They allowed us to schedule an appointment the night before, arrived early and provided extremely friendly service. We did a lot of our communication over text which made it that much easier. Plus they were $30 cheaper than the other guys we called. I would highly recommend them!! read more

Never had car issues before and I don't have any experience with getting my car towed but Milan Towing made me feel super comfortable and safe. From the moment they picked up the phone to the moment my car was dropped off at my home the service was EXCELLENT. The driver, I believe his name is David, was very friendly, polite, knowledgeable and professional. They accepted my payment via debit card and the price for the towing was VERY reasonable, compared to other quotes I obtained online. If i could give this business 10 stars I would. read more

i had a horrible experience i was left waiting for 2 hours, the operator was very unprofessional. she swore several times before hanging up the phone and canceling my tow truck. never will i use them to ferl safe or satisfied read more