Excellent overall experience, quality work, fair price and best-in-class service…read more When the front door to my '96 LR Defender 110 broke Kevin at D&R Autobody was more than willing to take a look and discuss options. Not in a position to buy a new door and short on time to get the issue resolved. Kevin worked with my schedule and budget to expertly weld the broken piece returning the door to a 'like new' condition and did it all in a single afternoon. Autobody work is rarely an elected expense. Typically autobody work is needed after an accident or when things fall into disrepair. In those moments you're going to want someone like Kevin that puts the customer experience first, is transparent, communicative, fair and knowledgeable.

I brought my car in to have both doors repaired after they were damaged, and while the price was…read morealready very fair, what truly stood out was the exceptional quality of service. When I got my car back, I was genuinely impressed--it looked brand new. Not only were the repairs done flawlessly, but the team clearly went above and beyond, making sure the entire car was spotless inside and out. That level of attention to detail really sets this place apart. I would highly recommend them to anyone looking for top-notch service and results.

Had 4 brand new nokian tires and new wheels I supplied mounted on my Tesla Model Y. Everything was…read moreout of the box- brand new! The shop could not balance the set. I gave the shop a second attempt to balance the setup but they failed. Kevin insisted that there was in issue with my wheels and that he sees it all the time. I went to town fair tire, they checked the roundness of both wheels and tires. Town fair tire discovered one of my wheels was out of balance causing issues. $200 wasted and 2 trips back and forth to pickup my car from this place when their tire machine has issues. Before going to town fair tire I ordered a new set of Nokian tires from Sullivan through their call center and was going to mount the new tires on my stock wheels and tires (as suggested by Kevin). 1 day after placing the order I get a call from Kevin saying not to come in for my appointment I setup with the call center, and that Kevin will call me when the tires come in. Well that never happened, it's been 3 weeks, approaching 4 weeks. I've gotten lots of tire services and inspection stickers done at this location and the Watertown location. I'm taking my business elsewhere now. I would also appreciate a refund since they never got the job right.

My wife stopped in last night because her car kept losing air in one of the tires. It was…read morediscovered that a nail was embedded in the tire tread. The sales rep. told her it was unrepairable and she needed a new tire. He could have one there the next day for $330.00. She called me and I told her absolutely not. The tires are about 2 years old with @10,000 miles. She stopped by the local Shell station this morning and they repaired the tire while she waited for $35.00. Watch out for these guys. Looks like they tried to take advantage of the situation. Not the service I want.

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

From the owner: Our business is focus on the best costumer service, best prices and reliable services…read more Here at Gorilla Auto Repair your trust is our priority .

Randy and his team do the best they can to satisfy each and every customer. Their price match…read moreguarantee is second to none. Costco has good prices on tires, but they won't mount aftermarket wheels unless you buy the wheels from them. No more Costco tires! Also, Town Fair does the alignment so you don't have to go anywhere else. The Andover Street, Danvers location is so convenient from anywhere on the Northshore. See Randy and his team the next time you need tires.

If I could give 10 stars I would! Chris was amazing,…read morecourteous and professional. It was a very hot day and their team worked hard in the heat to fix my tire. Highly recommend for planned tire work or emergency tire needs. Ask for Chris, he'll take good care of you!

Absolute scum of the earth for employees. A mentally unstable person picked up my car and started…read moredriving off with us NOT TO THE DESTINATION AGREED ON then wouldn't tell me where he was going, pulled over into an office park where he threw a temper tantrum and damaged my car further witnessed by a salt truck parked next to us. When I asked again the address of wherever he was taking us he said he has been doing this too long and that the government has screwed him over and a bunch of enraged gibberish which showed he was clearly not in his right mind. I was finally able to get AAA to pick me up from a parking lot with no office and no personnel present.

I called with a weird problem, the car stuck in a snowbank in our driveway. Once I told them we…read morewere in no hurry, not going anywhere today, they said they were all busy but could come in a couple of hours. They did - Scott was very friendly and helpful, even did some extra shoveling for us to get into the garage, as well as navigating / advising. Hope not to need towing again, but if we do, we'll call them!

Fernando was extremely easy to work with. I wanted to schedule a test drive on short notice and…read moreFernando was able to accommodate me on extremely short notice. He is a great guy and clearly honest, and you can tell he and the other staff love their work and their cars. I watched him deal with other customers and he goes the extra mile to make sure their needs are met. They are very proactive about making sure all of their "problem cars" get PROPERLY repaired and not just band-aided. I didn't end up liking the car I looked at but I would still recommend anyone to go here and if I buy a car again soon this will be the first place I look.

I wanted a dash cam installed in my car. After reaching out through Yelp, Robert responded very…read morequickly and arranged to come to my work to install the dash cam. He showed up when he said he would and did a great job of installing the cam in my vehicle. Very responsive to texts and answering questions. Would definitely recommend.

Robert came to the house yesterday to do two dash cam installations, one in my wife's car, the…read moreother in mine. Fantastic job in both cars, I couldn't be happier with his work. Both installations are incredibly neat, excess cables bundled out of sight and trim panels reinstalled perfectly. Beyond there being two cameras in each car, there's no way of telling anyone was ever in there. First rate quality. I can recommend him without reservation.

I called to make an appointment for a possible repair and this gentleman took a lot of his time to…read moretell me how fix my problem over the phone instead of making a house call saving me money. I highly recommend this man for information, or a repair.

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