One of the best places in the Major Metro area to go for Photo equipment, Mikes has a large selection and a friendly and knowledgeable staff. I recently went in to find a new camera, a rare and very expensive top of the line model. No one in any store IN AMERICA had it in stock when I went in. I talked to John "Lensmaster" about the situation and he explained why this was so. He also told me that they were back ordered until December (this was in May). He added that if I wanted to place a pre-order and pay for it up front, then you go to the front of the line. While this is self serving for the store, it was the perfect solution for me, and I gave them a check for the camera. I picked up my new camera in the first part of June, and have been happy with the camera, the service, and the attitudes of everyone who helped me out. It juts doesn't get any better than this. read more

Too bad this is the only place in the area to get camera gear and services. When I first visited the service was so good and knowledgeable I walked out with a Zeiss lens I was needing more info on. I have bought all my cameras and lenses at this location when the customer service was good and they were going out of their way to engage with me as a customer. I think I have spent between 5000 and 6000 dollars in this store over the last couple of years. I'm am a little nervous and introverted by nature so this makes it harder when going to talk with sales people. Every time I have spent money at this store is when the salesperson has gone out of their way to help me. Every time I have bought online is when dealing with dull customer service. I don't need to feel as if I'm bothering someone when asking about a service or piece of gear. Why do I keep coming back when it's hit or miss with this place. I drove 20 minutes to get to the store to get 3 minutes of dull customer service with lacking expertise. Going to your store should not be a regrettable experience. At least a smile would help. read more

I am a photography beginner, and was interested in purchasing an entry level SLR from Mike's. My husband and I spent more than an hour in the store with a nice sales associate and decided we wanted to purchase a camera. After all of the talking with the associate we come to find out the camera that he sold us on is not in stock, and they can't even order it. So we spend another 30 minutes learning about another camera that had similar features and a pretty good rebate deal. We make the decision to take advantage of the rebate and go for it since I am a beginner some of the finer details don't yet matter to me. Well the salesman disappears for another 20 minutes to find the camera....this one is not in stock either and the only one he can get is a red one from another store. I'm not interested in the red camera, and ask to just order the camera we want. Salesman tells me that they are expecting a shipment of cameras in the next week and to call back and check the availability next week. So he doesn't order it, and my husband and I leave thinking we can get the camera that will be in the upcoming delivery. Not so much. I called the store every week FOR A MONTH, never got to talk to the same salesman, and was told by another that he couldn't read any notes from the person we originally talked to because their handwriting was so bad. I asked again to just place an order for the camera and was told to continue calling the store. Well I stopped calling, walked into Best Buy and found the first camera that we wanted (that we were told could not be ordered??) and purchased it for $200 dollars less than even the rebate price at Mikes. Unfortunately I will not return to Mike's. I really wanted to support Mike's but the store is extremely unorganized, they don't know what they have in stock or when anything else will be in stock, and were unwilling to order what we wanted. read more

I love Mike's and I'm so glad they're still around! I've been coming for 20 years for various needs. Other than a great place for equipment, and for having prints made, my favorite service is their incredible knowledge of passport photos. We've had to get Canadian passports, visas for outside the US, baby passports, regular US passports... I've never encountered any other place that could do it all. It makes me sad that it's getting harder to find a place that's not online (like shutterfly or flkr) that does photo printing. I'm always glad I can give this place the business! read more

Positive experience. The salesman was very helpful. We also found a camera bag we've been looking for for a couple of weeks. All the other camera shops we've been to from Medford to Seattle didn't carry enough gear to look at. Ended up buying everything we needed, they had it all in stock. Very impressive. read more

Zoom in. Pose. Smile. Click....Flash. Repeat. Tens-of-thousands of airmiles later, the result: hundreds of unforgettable so-called "Kodak" moments. And now the task of organizing it all. Yes, yes....I know I can just save it on my computer, burn them on to a CD, or post them online, but really I'm a lil old-fashioned and at Mike's I found an album (they've got a nice set of unique albums and frames to choose from). This place has everything a camera enthusiast would be looking for, all under one roof: processing, retouching, digi-camera/video/SLRs, framing/albums, etcetra etcetra..... ------ "Traveling is not just seeing the new; it is also leaving behind. Not just opening doors; also closing them behind you, never to return. But the place you have left forever is always there for you to see whenever you shut your eyes. Jan Myrdal, The Silk Road, 1980 ------ read more

I'll say I gave these guys an extra star because of such a good selection, however I'm going to add I most likely will not go here again unless I know exactly what I want. I went there recently to purchase a new bag. I had no idea what I wanted/needed, but was able to tell the saleswoman exactly my use case, exactly what I wanted to put into it, and exactly what bugged me about my current bag. She proceeded to show me all the different types of bags. When I pressed her several times for a recommendation (sling vs backpack vs waist bag), she refused to give me more info saying "it's personal preference." Well that's great, except I didn't have a personal preference. You're telling me from all the information I gave you, you couldn't recommend anything for me? I spent way longer in there than I wanted, and finally decided on something (which, after using it, I'm not sure I really like anyways). This wasn't the first time I've had someone wishy-washy like that. The last time it was somebody else. I get the feeling they don't know their stock (except maybe high end products) that well. read more

Mike's Camera is a local independent business that I feel good about supporting. This is one of the only places that I've found that develops black and white film, and they sell lomography film and pretty much all your photography needs. If you're ever around for one of their tent sales, you're in for a treat. They have lots of great sales on cameras and supplies, and there are employees all around to help answer your questions. I would however, not recommend their photo print service. In the store there are a number of stands where you can print photos and make photos books and buy other products. We tried and it was slow, not user friendly and didn't have as many options as other sites such as Snapfish. It was also more expensive. I recommend Mike's if you are in need of specialty equipment, buying a camera or developing film. More simple everyday print needs can be done elsewhere. read more

Cons: Location (at least for me) Pros: Everything else, Dave is pretty much the man! He took his time with me, Answered all my questions and concerns and offered the best soIution. I left the store completely satisfied with a brand new Canon 60D. I will continue to shop with Dave & Mike's camera. read more

I have to now update my review, as probably less than 24 hours after I wrote my first review, I was contacted by a manager of the store in Boulder through Yelp. He apologized and offered for me to come in for a refund for the amount I had overpaid. I couldn't get back to him for a little while, but I emailed him back around a week after and asked about coming in the next day. I got a response, again, right away and he said I could come in the next day and get the amount refunded. We were running around like mad all day long, and weren't able to make it over there until around almost 6 which was much later than I had told him, so I called to make sure that would still be okay. He said he'd be there for about another 15 minutes and he would relay everything to the person in charge of the repair department just in case he was already gone when we got there. We got there right when he was getting ready to leave, and he apologized again for everything that we had gone through throughout the whole ordeal, and refunded us the difference paid from the ORIGINAL quote of 210$. He was really nice and apologetic (in a genuine way, not a I-just-want-a-better-review kinda way). ;) My irritation settled and a bit more money back on the credit card, I went downstairs to pick up the floodlight I had been needing for my lamp, but had been putting off because I was still mad at Mike's :). While checking out, the staff downstairs was nice and friendly. Hopefully this was just a fluke with a lot of miscommunication, that will be learned from for the future. read more

I really want to like Mike's- but recently the service I have received at their store has been less than perfect. I came in several weeks ago to get two rolls of film processed, and was told it would be ready on the same day. I came back to the shop several hours later and requested to pick up my film, only to be told that the scanner was broken at that my film would be ready the next day. I wasn't too upset-- one day later was no big deal for me. The next day I called in to see if the film was ready, and they told me to come back in four days later. At this point, I was frustrated-- it was clear to me that they were not tracking the service I had received, as no one had called me to notify me that my prints would be late. Just for good measure, I waited three weeks to pick up my film, and when I went back into the shop everything seemed to be fine; I paid for my prints and was excited to download them when I got home. However, I plugged in my flash drive (where I had requested the scans be downloaded, as they make you pay for the CDs they scan to)- and found that none of my photos had been transferred to the flash drive. I've since called in about the issue and was told I would be sent an email with my photos attached. Twenty minutes later: no photos, but a phone call from ANOTHER employee saying they were searching in the wrong system and that they need my reference number again. Finally, I have been emailed my photos, but all told, this was way too much of an ordeal to go through for 60 shots. The staff seem to be doing their best and have been nothing but kind to me when I have been a customer at the store, but it seems like there is a larger organizational issue at play here. Little touches that were missing, such as a call to let me know things were running behind schedule, or an offer to comp my order after everything has happened to frustratingly, would have made a world of difference to me. I'm not usually one to ruffle feathers, and want to give the salespeople the benefit of the doubt; I know working retail is no fun. But this was definitely an ordeal. read more

I can't tell you how impressed I am with the personal attention I got from Mike's camera when I was making a photo book. Kelsey from the photo lab was so gracious answering all my phone questions and then when I couldn't get something right she invited me to bring my laptop in so she could help me figure it out. The book came out great! I also did calendars with some of my favorite photographic shots which was more critical that we get it looking right. Kelsey had me come in for a preview and we tweaked a few things and the final outcome was perfect! Thanks Kelsey, and Mike's Camera. Bonnie Phipps read more

I have been to many Mike's Camera locations, including the Boulder one as well as both Denver and Lone tree locations. When I drop of film to be developed at the Denver or Lone tree location, I receive my digital copies the SAME day or the next morning. Super great! When I drop off film at the Boulder location, it takes 10-14 days. I don't understand how some locations process faster than others. When I do get my film back, I am always pleased and it turns out wonderful. However, it takes too long. It might be worth it to drive to Denver and get it developed quicker if you are in a pinch, or wanting photos back quickly. Overall, I love Mike's Camera in Boulder, but there could be improvement to timeliness. read more

Staff so friendly, makes me feel like I'm in a small town and they know me. Great service for online print order with store pickup. High quality transfer services too. read more

First off, I need to point out that I like supporting local businesses. So, instead of ordering a camera online, I decided to run into local Mike's Camera, around since 1967, to give them a shot. It seems to be a fairly well stocked store and definitely many useful camera accessories. But buying a camera from them is a bit of a 'different' experience, at least it was for me. First annoying thing I encountered, there are no prices listed for the cameras in their display cabinet. Every single camera you inquire about needs to have a salesperson walk away to look up pricing. And, you have to pray they don't get distracted or sidetracked with another customer. Not that there were very many in the store that day. So, when you give a fairly broad range of what is available in the say $300-$400 range, you end up with a game of the salesperson walking away a dozen times to get prices on different options. Silly if you ask me. Next, I wasn't particularly impressed with their knowledge. I was sort of excited to buy from a local shop and talk 'camera' with their salespeople thinking I was going to get an insiders trade secret about this great camera for this stellar price, but it just wasn't my fate that day. I'd say they knew the basics about each camera (like me) but really not that much more, at least my salesperson. Frankly, reading Amazon descriptions, customer reviews and questions and answers gives me far more information. I guess I now appreciate Amazon more than ever. Oh, and, unlike Mike's, you know the price immediately on Amazon when you click the product link too. Regardless of the Marco Polo game of price look-up at Mike's, I ultimately ended up purchasing a camera from them. Not the best deal, by any measure, but reasonable enough that I was relatively satisfied walking out of the store. The next day, I decided on a whim to get a second camera for an upcoming international trip so we had plenty of cameras for the entire family. Marched back into Mike's and grabbed the camera I did a lot of research on, including price. Before ringing up the transaction, I noted to the salesperson that the Mike's price was roughly $100 more than I found and I was hoping they could price match or at least come close. I even showed him the iPhone with some of the pricing I found. After pecking at his computer for a few minutes, the salesman said he had zero authority to discuss price so he walked away. A few minutes later, the Assistant Manager waltzed over and instead of a warm, friendly greeting for a loyal customer that had just purchased a camera (and accessories) the day before, he began the conversation with "So what can I do for you." Did I detect some annoyance and sarcasm? Definitely not much appreciation for a good customer. You always know from the "So what can I do for you" opening that it's going to be downhill from there. After sharing the pricing information with him, he said that as an authorized dealer they could not modify their listed price. I guess I believed him (though I really don't know the rules) but I pointed out that Amazon at least had a nice bundle that came with the same camera which I thought included an expensive 64GB SDXC card, a bag, a tripod, a spare battery and a spare wall charger. The camera at Mike's included no accessories. I said if he couldn't adjust the price then simply throw in two relatively cheap accessories (a $14 strap and a spare battery) and I'd be happy. It was still probably $50-75 less in accessories than I could get from Amazon but I really didn't need all the other accoutrements anyway. The look on his face said "not in a million years" and his response wasn't too much different. Begrudgingly, he said he would be willing to give a 'discount' but that I'd be buying any other accessories too. Although surprised, especially with his pretty unappreciative attitude the entire conversation, I pointed out I had purchased a nice camera and accessories just the day before and even showed him the receipt. It wasn't like it was a year ago, it was just yesterday! He said there was nothing to talk about. I could take his proposal or buy the camera somewhere else. With a shrug of his shoulders, it was obvious that he simply couldn't care less about me as a customer. So, after walking out, not only did I buy the same camera happily on Amazon but after reconsidering my purchase, I also returned the camera I did buy from Mike's the day before and also purchased a replacement for that too from Amazon (which was a better model). Almost $1000 of sales gone. Moral of the story is that without good and appreciative customer service, local businesses just can't compete against the outstanding customer service, reviews and prices that Amazon provides. I wonder how long a camera shop like Mike's can survive in this modern world of commerce. Not sure about that but what I do know is that I will never be shopping at Mike's Camera again. read more

I only do this when I absolutely have to and the way the mikes team treats their customers is disgusting. Like they're more important than the rest of us just because they're too busy at work or something. I have been hovering them 100$ even thousands of dollars for photo development and time after time I've had problems. I have been as much as a loyal customer as I am to any other local store I support in boulder. But being a free lance photographer and for them to not realize that it's more than important to me that I get m6 photos. And time after time they lose my photos. I'm sickened by the staff and how they treat me. I just can't even beleive it anymore. So I decided not to go anymore. It's a waiste of my time and money to stand there and wait for 40 year olds to not understand what being a good employee to a loyal customer is. Thanks for evething mikes. But I now will never give u another dollar of my time or money. read more

I reviewed on google and now and am now reviewing here to make sure no one makes the mistake of coming here for their photo prints/projects. There are a couple of ladies that work there that are nice, but nice doesn't always mean helpful. My experience: I worked for 2 hours on prints and a calendar and both times the computer lost it "because my hard drive was too big". (I took the same hard drive to Walmart and it worked fine) I came back another day to finish the calendar, noting that I needed it for Sunday (mom's birthday), and they said they couldn't guarantee anything. Today is my mom's birthday, and I do not have her gifts. The employee's excuses? "Our employee who usually does these is moving this weekend" and "It can't be finished today because the girl working on the project wasn't used to the calendar program" -- I work in hotels and know about customer service.. THIS is completely unacceptable. I thought that after buying a nice SLR camera I would get better service but apparently not. The camera guys are great, I have to admit. Very helpful and very informative. I'll stick to Target for my photo projects from now on though. read more

Kudos and a million thanks to John Lemaster at Mike's Camera. I had an important shoot coming up and some weird setting made an impossible situation. John jumped in and spent the time to save me. And THEN did it again the next morning when more went awry. Don't let slightly lower online pricing keep you from the in person sales experience at Mikes Camera. It's all about what happens later after your purchase. People like John are priceless. read more

If I could give this place less than a star I would. I've tried coming back multiple times to get my film developed and every time I come In there is always something wrong with either my prints not being ready when they said they will be to having a hard time finding my prints and having to wait awhile for them to find them. I don't know who is in charge but they need to do some serious changing and having a better organized system because this is horrible. Wish there was another photo place to take my film to read more

I've had photos developed at mike's three times and every single time they've sent my photos to the wrong email. Personally, I don't need some random person getting my photos. Also, considering how expensive it is, it's pretty absurd that they've managed to get my email wrong every single time. The third time, I called to get them re-sent, and when they re-sent it to my "correct" email, they STILL sent it to the wrong email. Honestly how difficult is it to copy and paste an email address? read more

Went in there looking for a product and info for cleaning my mirrorless camera sensor. I stated that pretty clearly to the person who asked me what I needed. He immediately just pointed upstairs and told me to talk to service. I then awkwardly and told service the same thing, knowing this wasn't the place to go if my intent is DIY. They obviously tried to sell me on their 80-90 dollar service, telling me I'd be risking a $900 repair if I messed up the cleaning (the whole camera with a lens was that). I was also told the service was five days out (I'm visiting from out of town). So I went back downstairs to just look at products myself. No one down there could answer basic questions about their own products. As I was telling my family we were leaving and I couldn't find what I was looking for, an employee who stocks the shelves told me he just put up exactly what I needed. He pointed me to a cleaning kit for mirrorless camera sensors. I don't know why that was so hard. I used the kit to clean my sensor following simple instructions and a Youtube video provided by the product maker. Just a suggestion to the sales people on the floor. When someone comes in asking for specific info and a specific product, provide them with with the info and point them to the product. It's really that simple. read more

I had dropped off a camera for service and when I got the call that it was ready, I went to pick it up. The guy at the counter was taking in a repair and shooting the breeze with the customer - for at least 20 minutes while I and other customers waited in line cooling our heels. I and one other pair of people finally walked out. I left a voice mail relating my experience and telling them that they could keep the Canon AE1 Program film camera that I paid 10 bucks for at the Salvation Army store. They didn't even have the courtesy to return my call. I left messages for the repair dept. and the store manager. Screw Mike's Camera! Nothing but a bunch of elitist, self-absorbed Little-Caesars, IMO. Best friend Amazon and eBay ever had in Boulder. read more

This was my second year attending the Best of Boulder reception/ceremony. If you haven't been (or gasp haven't voted?!) this is a party not to be missed. It highlights all the most coveted businesses in Boulder (according to us Boulder Weekly readers). This year Mike's Camera featured a photo booth (which is common at these types of events) but they did one better by offering each participant a voucher to have a hard copy of their picture printed. This courtesy card included a code for the free 5x7" print as well as instructions for how to locate the picture on their website. For days following the event I was checking the Mike's Camera website. Finally, the pictures were available for viewing. I excitedly entered the promo code but was surprised I couldn't figure out how to select the "in-store pick up". Living close-by to the store I decided to drop in for the picture ordering so as to avoid the unnecessary shipping. Naturally as life goes I didn't make it into the store for a couple of weeks. Walking into the store for the first time was a bit overwhelming, this store is HUGE. Though obviously lost I was disappointed not to have been greeted on my trek to the back of the store where I thankfully found the picture processing center. I approached the desk hoping to get things squared away and was ushered to the computers to do the same thing I had done already (navigate to the website, select the picture, add it to my basket, enter code --- oops while this time the code didn't work (BOB2015). I returned to the desk where the not all that helpful gal was located and she was stumped. She suggested I just go ahead and pay and then they'd refund me (which I thought was a pain), or contact the marketing person (Kat). I opted to contact the marketing person who's information was written down for me (she's on the newer side and they do not yet have business cards for her). When I left the store I immediately called Kat at her extension but did not reach a voicemail box. I then called the store and left a message for the managers (I never heard back). The following day (during the day) I called and was able to reach Kat. Upon explaining what happened I was interrupted to her asking me "What's your name again"... to be followed by "oh, you're another one" (seems I wasn't the only person encountering difficulty with my picture. She then explained to me that the event was a long time ago (hadn't yet been 3 weeks actually) and that the code must have expired. I nicely informed her that neither the tech at the event nor the voucher featuring the code reflected that there was any sort of expiration date. She then inquired how many pictures I wanted. I let her know that although the picture contained 3 people I was looking to get 2 pictures and that one of the friend's in the picture had given me their voucher so I could get their picture as well. I was then informed that I could only get one picture. I confirmed that I totally understood and inquired if my friends should also go ahead and contact her directly regarding their photos seeing that the code no longer worked online. She seemed a bit hesitant to say ok to that. I was then referred to order the picture online (shipping indicated and all for $6.85) and she would run down to the lab to let them know that it was for store pick-up. I ordered on-line as advised with a note that pick up would be in store as well as that per my conversation with Kat the fee would be waived when providing my voucher. The following day I called to see if/when my photo would be ready. The person on the other end of the phone (who I must add was the nicest person I've encountered there thus far) was not able to locate my pictures - seems the confirmation numbers noted in my email did not agree with their computer system (that's weird). Thankfully this gal was patient and was able to locate my pictures another way. She confirmed the pic would be ready in an hour. On my way home later that day I stopped in to pick up my picture. I surrendered my voucher and the gal behind the cash register (same gal that wasn't that friendly on my first visit) made a note that I was to be refunded for shipping fees. I reminded her to please also indicate that the print itself was to be free with voucher (as per Kat). She made that note as well. I've given the store 2 stars as I have not found their customer service to all that friendly or helpful. I never did receive a return call from the store managers and regretfully report that as of today I still have not received my refund (2 days later). read more

The customer service at Mikes Camera blew me away ! The expertise and kindness to begin and finish several photo projects resulted in top quality photos books and cards at a very reasonable price. read more

Great framing services!!! Mikes will help you pick the right frame for the right picture/art work. After framing several pictures, Mike's does a beautiful job. Thank! read more

There are important problems at Mike's Camera all photographers ought to be aware of re the digital and film lab at Mike's. Over the last several weeks, I have been working with a local artist on her portfolio. She has her film and digital imaging done at Mike's Camera in Boulder. In the process of doing this work, I have noticed three major and unacceptable quality problems with the work coming from Mike's. First, the digital film scans that come back are very dusty. There are both black and white spots throughout each scan. Next, we have had prints scanned. In each, I have detected a line across the image consistent with what I suspect is a scratch on the machine itself. Last, in the high-res scans for which my client pays upwards of $8 a piece, I am seeing both dust and image density problems. Meaning, I've submitted a negative to be scanned hi-res only to get it back with data missing - the negative is solid, the scan comes back thin and unusable. Overall, I can not recommend anyone use the film and digital labs at Mike's until these very fundamental quality control issues are resolved. I am hoping this post furthers that end. Otherwise, I will be advising all my clients to send out there film and digital print orders to a lab in NYC. It is better to wait than to suffer the frustration, and pay the high price, for the sub-par results produced at Mike's. read more

Mike's camera is awesome! I love supporting local businesses. I needed a 20 x 26 drawing framed. Krystal helped us determine the price of a custom frame. Since it was out of our price range, she gave us another suggestion. Although it's Christmas time and we're not in a rush for the framed drawing, she's going to finish it for us in 24 hours. We'll definitely use these services again. read more

Great staff, very knowledgeable and helpful. Have taken several great classes there and got big prints made and custom framed. Best quality and best staff! Highly recommend. read more

Outstanding service in the camera repair center. I errored and used canned air on my sensor, leaving a big, nice, wet glob of HFC oil on the sensor of my sister's 80D while trying to help out on a dust speck we couldn't quite get at. The sensor cleaning service was well beyond expectations and the camera was delivered in Like-New condition. True pride in their work demonstrated. Will definitely be returning to Mike's Camera in the future for all service needs. read more

As a photography novice, I am extremely appreciative that Shawn not only found me a great deal on a new camera, but walked me through exactly how to use it most effectively. Whether it's buying high quality prints or my very first camera, I always have a good experience at Mike's Camera. Proud to support this local business and the friendly, knowledgeable experts who work there! read more

If you are a professional or a serious enthusiast stay away from this place. They lack the most basic professionalism, don't risk your hard work with them!! I did a 2 month long project on analogue medium format with a pretty big budget which got in serious risk because of this place. My project started in the USA and finished in Mexico, but because I had called in advance to make sure their times and rates I decided to develop the film in Boulder before I went back to Europe which would have involved another 4 security x-rays, putting my negatives in more risk. I could have developed my film in Mexico, but because they seemed serious I put them on 2 plane rides.. The staff first assured me that they would develop and scan the same day, then when I brought my film on a tuesday morning, the person on turn told me it wouldn't be ready the same day, and that because of one bank holiday the film would take till Friday to be ready, I told the staff that my flight was on the same Friday and that it was incredibly important for it to be ready.. I called Thursday evening and the person on the phone assured me they would be ready for the Friday morning. So when I came in on Friday to pick them up THEY HADN'T EVEN DEVELOPED THEM! I was flying in a few hours and this place had done nothing! They managed to develop them in a couple of hours, obviously could have done that 2 days before, didnt even start scanning them and then charged me FULL PRICE for the developing. The assistant manager didn't even apologize, just one poor sales clerk lady that seemed to care. Don't risk your work in this mediocre, at best place, if you have any option at all. The people that work there have no idea of what's going on, and the management obviously have never worked with professionals. read more

Mike's went above and beyond for me on a very difficult job photographing old framed photos (that couldn't be removed from the frame) and producing images of high enough quality to re-print in similarly large sizes. My experience there and the quality of the images is exceptional. I even bought a year-long membership to get deals on framing and the like because I hope to return to print photos sometime soon. Thank you! read more

Unfortunately, had a disappointing holiday shopping experience at Mike's this year. My husband and I decided to purchase a Canon T3i to capture our family's adventures. We rented a similar camera (the T2i) from Mike's to try it out and decide which lens package would make the most sense. At the time of rental, we were told the $60 rental (rather steep) could be put toward the purchase of a new camera in the next 30 days. OK, now that makes sense from a marketing perspective and is a great way to keep me loyal to Mike's. Despite the investment in the rental, we did our due diligence on the Internet and found that we could purchase the exact camera and lens that we wanted for approx. $50 less online after the rental discount and before tax, which likely wouldn't be charged online. But, wanting to support our local community and have an outlet nearby to help us troubleshoot, etc., we decided to go with Mike's for the $850+ purchase. After a somewhat lengthy (and rather ridiculous) conversation about their available inventory (I used to work in retail mgmt and know exactly about inventory balancing, etc.) and the fact that I'd need to pick the camera up at the Downtown Denver location, I found out that only 1/2 the rental would go toward the purchase. I questioned the $30 difference and after asking for a manager was told that they would not honor the full $60 for the rental. Based on principle (its not about the $30), I let the manager know I was disappointed with their decision and would not go forward with the purchase. They said that was my prerogative. For $30, they'd loose a $850 sale - random choice. Not knowing the details above, the Denver store called the next day to let us know the camera was available - I shared my experience and the store mgr called their regional mgr to see if there was anything she could do (thanks to the 16th Street store for all their efforts), but their offer was lame at best - wouldn't make good on the full rental amount, but would offer us $30 off a future purchase (seriously!) Bummed not to have the resource in our community, but we're done with Mike's and have already purchased accessories for the camera online. Brick n' mortar retail locations grumble at the loss of business online, but when its obvious the customer isn't a priority, you leave us no choice! read more

I live in Denver, and I make the 25 minute trip to the Boulder store for two reasons... I love how I'm treated by the staff in Boulder, and the atmosphere of the store itself. I really like how this store is laid out compared to the stores I've visited in Denver metro. I have to tell you, the tent sale was phenomenal ! I found some great bargains, and Susan was kind enough to let me "test drive" some items I was interested in purchasing. Everyone on the floor was happy to tutor me in areas that even Susan asked for assistance with. It was awesome to see the teamwork (and smiles) in this staff. At the check out... CURT ..... What more can I say? He is THE MAN! This guy not only remembered my name, but he remembered my last name. He made sure I had the best bargains on the clearance items as well as the full priced items. I was pleasantly surprised when he told me the (non clearance) selfie stick I purchased for the grand kids came with a free remote and a 20% discount as part of the tent sale event. He even went and found the remote and placed it in my bag of goodies for me. To top off the entire experience today, Susan assisted me to the car with my items and even helped Tetris stack them in my trunk. She's truly a nice lady and I feel she genuinely cares about each customer's experience. I will continue to drive out of my way for this superior service. Thanks Mike's Camera for hiring only the best. Billie H P.S. This was my Mother's Day treat to myself. Best Mother's Day ever ! read more

Took the Photography 101 AND 201 classes, both with Winn Robbins as the instructor, and was not disappointed. I now feel more capable of choosing the appropriate aperture, shutter speed, and ISO settings and capturing exactly the shot that I'm looking for. read more

I couldn't give a 5 star because people in Boulder are just different. BUT they were helpful and some employees were very knowledgeable. I had them make me one of those dope metal prints and I saw a ding on the back. The employee immediately took it back and had them do it again. I didn't even have to ask. They really wanted to make sure I had a perfect product. I was happy because I was going to be showing it at an art competition. I even got a little bit of a critique and I learned some new terms. Anyway... Metal prints are so dope! Thanks read more

I am somewhat resistant to making photo calendars, or doing anything with a computer for that matter. Mike's camera makes doing such things pretty straight forward and their system was moderately easy to use. Most importantly, I received good help from one of their employees. She was very patient and walked me through the steps until I was able to do it on my own. read more

I like salesperson Shawn. He has worked at Mike's in Boulder for a long time and really knows his stuff. Easy to talk to. Mellow. Happy shopping at Mikes with Shawn. read more

I purchased a prosumer tripod here at the recommendation of one of the salesmen. It broke within a few months but the manufacturer's warranty covered a replacement. I brought it back to Mike's and one of the staff, John Lemaster, promptly gave me brand new one. That's not what gets them 5 stars though. When I asked if perhaps I could upgrade the (now unopened) tripod to a professional grade Manfrotto (after owning it for 4 months), Mr. Lemaster agreed, and then spent almost half an hour walking me through different models that might work for me -- all there on the floor to try, which really beats online shopping. I left happy with a new camera support system and would advise anyone who's considering a new piece of gear go in and talk with John Lemaster. read more

I am very grateful for Sheila Mitchell's expertise in helping me with an eye piece sensor issue with a Sony a7 that I bought at Mikes Camera in 2014. I took the camera in for a repair by Sony, which would have cost a minimum $135. Sheila listened carefully to the issue, diagnosed the problem and fixed it on the spot. I have discussed other Sony cameras and lenses with Sheila, and she has deep knowledge of the subject. What a terrific customer experience. read more