I really want to give 2.5 but I'll give them 3 b/c at least the cake tasted good.
I went to them to order my wedding cake. We love Snoopy and had found a picture of what we wanted on the Internet. I wanted it done pretty much exactly the same as the picture - the first tier. The only difference was the Snoopy's collar was a different color and I wanted a bow tie on the boy Snoopy.
First, I make an appointment for the tasting. That was fine ... I showed her the picture, tasted the cakes, she took notes, ... I'm like okay. And the price is reasonable.
So then I decide to go ahead w/ the order a few days later. There were many times I called with no one answering, and no one returning my calls. I emailed to find out what's going on. Then one time I finally got on the phone w/ her (she finally called me back) and one of us lost the connection - well she called from a Private number so I'm figuring she's the one who's going to call me back cos otherwise I have to go and look up her number. I wait like 10 minutes and she hasn't called me back.... so finally I look up the number, call back, and she's like oh I Thought you'd call me back. I'm like oook....
Anyway, fast forward and on the call I'm very specific that I want my cake to look EXACTLY like the picture, except for the details I mentioned. In the picture, it's obvious that the Snoopy's are part of the cake - as in they're made of Cake too. I figured no problem, Mike sculpts tons of cakes. And the standard frosting they give is a beige/off-white color so I am looking for an entirely beige/off-white cake including the Snoopys right.
The day of my wedding... after the ceremony, as I walk in to the reception room .. I glance at the cake - and the Snoopy's are plastic! And they're a totally different shade of white than the rest of the cake. And the details in the flowers on the cake are also different. I get it - maybe there was a design change, or some thought that went in and they thought - the bride and groom want to keep the Snoopy topper that cost so much. I don't disagree but i'd loved to have had a heads up and maybe then I could have at least changed it so the color of the topper is the same shade as the cake. It just looked totally weird to me. Call me picky bride but when I pay for a cake to look exactly like the picture (and it was really simple honestly) then I want to get what I paid for.
Oh, and one of the Snoopy's ears fell off at the end of the night.... So much for keeping that perfect wedding topper.
Regardless, I ordered the tiramisu and I actually thought the cake itself and buttercream were decent so I will give them stars for that... read more