Don is the reason people despise car salesman. Bought a 2018 Jeep Wrangler Sahara edition from him…read moreand my first look and test drive was in a heavy rain. After taking delivery I noticed multiple paint bubbles in many places. These were not visible because of the rain. Don never once mentioned them. I called several body shops and found out that was very common with that year because Jeep used aluminum for the doors. The cost to replace the doors was $6,000. Don shuddered at that and had "his people" look at it. They relayed they could re-spray the affected areas but eventually the bubbles would return. This problem became irrelevant because the Jeep broke down twice in two weeks. As in, dead. As in, having it towed to the garage he uses in Bridgeport. Cutting to the end of this awful experience, he ended up taking back the 2018 (which had major engine problems and was in the shop for weeks) and finding me a 2021 Wrangler Willys edition. He said it had 20,000 miles on it. When I arrived to look at it had 27,000 miles on it. It also had mud terrain tires on it which were extremely loud. I had a set of 20 inch wheels and tires I had intended on putting on in the summer, but asked if he'd have them swapped out. His response was, "why don't you just let me put leather in it (interior) and keep the wheels and tires that are on it?" 1. The 20 inch wheel and tire set were far more expensive than the leather seat covers he offered. 2. Not swapping out the tires totally defeats the purpose of why I wanted to change them. The point being is that the 20's looked extra sharp on the Sahara edition and he was trying desperately to keep them to build value on what would be a hard sell in the future. That is Don in a nutshell. Always looking to get over, take advantage, do whatever he can to spend as little as possible to fix the problem while trying to get as much money out of you as he can. Further proof: During the three week period it took to fix the situation I was given three loaner vehicles. All of them were filthy, with the last one smelling so bad I had to roll the windows down on the way home and get an air freshener in order to drive it. It took ten days to find the 2021 Wrangler and would have taken more had I not called him repeatedly to ask what was going on. For this he got angry and told me "he was working on it." Translation: He needs to find another one that is more expensive to get more money out of the deal. Which is exactly what he did. The 2021 he sold me was financed at $48,500. It wasn't until later that I realized that he had ME pay the taxes on BOTH vehicles. Keep in mind this was after I threatened to sue because it was obvious it was taking so long to find the next Jeep, to which he became enraged and blamed me for not being patient enough (?!) and told me the name of his attorney. So after questioning the high price of a three year old Jeep, he responded with "nothing holds its value more than a Jeep Wrangler" and "come back in a couple years and we'll find you something else." Then he closed his doors PERMANENTLY. Knowing the more miles I put on the 2021 the more it depreciated I reluctantly traded it in to a dealership and was ten grand upside down leaving me with the highest payment I've had and will ever have in my life. I will admit that I had bought a 2004 Jeep Grand Cherokee from Don ten years prior and after two months the entire transmission failed. He covered the cost of replacement, and that's what brought me back. He got over on me, I'll admit that. High pressure, shady vehicles, terrible response to the problems HE caused and as others have mentioned in their revues his flying into a rage when questioned or forced to work on YOUR timetable. Don is a large man and thinks he can bully and intimidate people and when that doesn't work he plays the victim while doing the absolute minimum to fix the problem. He is the definition of "shady car salesman" and I'm not surprised to see so many similar reviews. But I also believe in karma, and boy, when it comes back to him all bad things will be justified.

5/20/23 - Don agreed that I put a refundable deposit hold on a car. Don told me it was $500 but…read morecharge me $520. 5/24/23 - went to look at car and was not in the conditions Don advertised and said over the phone. Don told me car has no rust or mechanical issues. Rust everywhere underneath the car, oil pan and head gaskets leaking oil. Don still pressured me to buy and assure the car is fine even though its leaking oil and pretty rusty underneath. I did not purchase and requested my deposit. Call, text and email with no response. Don Kerride is ignoring me and took my refundable deposit of $520.

They have the sweetest and most thoughtful crew I've met. Had broken suspension coils and an urgent…read moretimeframe. Carlton got right on it, and happily, too. Every member here is kind and considerate. You can trust this place 110%, very grateful.

Highly reccommend their services! Between Sales and Service, they really take care of you!read more

Chris and the staff made buying my 2011 Dodge Charger RT Max and wonderful experience. They went…read morethe extra mile to make sure everything was right before I took it home. I recommend them for future buying experiences.

From the owner: Used Car Dealer and Car Rentals. Financing available. Contact us for any inquiries.read more

Dealt with Rachel and Michael about buying a new car. I'm about a 90 minutes away. Both parties…read morewere great with working with me via phone/email and not requiring me to make the long drive up there. The car of interest was in transit. Pricing seemed fair. Both parties seemed very polite and respectful. My husband found a similar car at a shitty dealership and was willing to deal with that crap for the car. At the time, inventory was hard to come by. When we are in the market for another car, we will contact them again.

My son in law found a great deal online. Called to confirm the price that was being advertised for…read morenew leases. He went there the same day and the price was more than double when he actually showed up. Left there and will never go back.

Ayden Sauer was a delight to work with when we bought our pre-owned RAV4. We were also pleased that…read morewe got two smart key fobs! We strongly recommend this dealership and this sales professional.

Dishonest pricing for an oil change…read more They made me setup an appointment for a $69.99 oil change. They said the taxes were included. It sounded like a good deal. They give me an invoice for $71.87 and then they charge my credit card $74.03 They told me there's a 3% charge for the credit card over the phone after the oil change had been done, but they never said there was a 3% charge when I was paying for the oil change. I had the cash in my pocket. I would've paid with cash. Nobody on this planet would use a credit card if they knew there was a 3% charge. The actual sales tax on the invoice was for $2.53 If you subtract $2.53 from $71.87 it comes out to $69.34 which makes the guy on the phone that says $69.99 a complete liar.

Got a 2013 Ford Escape from Jimmy be careful with these guys had it over a year now 3 months into…read morehaving the car I paid 7,500.00 for the first problem 300.00 dollars ok that's fine 6 months 4,500.00 transmission now can't drive it on highway mechanic or no shop can't figure it out on top window didn't work on passenger side no air conditioning for 7'500.00 I brought myself a lemon I will never ever come there again stuck paying for a piece of crap thanks Burt Watson

The owner or manager did everything he could to take care of us and make us happy!! Our salesmen…read morewas not very talkative and didn't seem like he'd been doin it very long, but he did get us an awesome deal!!

I'm repeating a review that I posted on Google because it's too lengthy to retype…read more Our car was picked up for service on April 2nd and we didn't get it back until April 7th. They gave us a loaner and we were locked out of it on a Saturday morning, called the dealership and they said that if we could get there by 4:00 pm we could pick up a duplicate key. We live in Grand Haven and we were in Holland. I called AAA and waited in pouring rain until we finally we got it opened. When they picked up our car I gave the driver a list of items that I wanted done. Check the alignment, rotate and balance the tires, change the wiper blades, and find out why the touch screen flips upside down and backwards( i sent them pictures of the screen since it only happens once and awhile) and why when I try to change radio stations the presets on the screen goes completely end of the presets. When tbe vehicle was completed they said the touch screen was "NORMAL". I complained. After I told Soloman that it wasn't normal he told me to call my friends at Ford then and ask them what was wrong. To save time I got the car back after paying $525. I checked the touch screen and no difference. So since I worked in Ford Powertrain design and development I DID call Lincoln and was told that there was a TSB being issued for both of my touch screen complaints and I was given the number. Two days after that I got a notice from Lincoln saying that as soon as they identified a fix they would called the vehicles affected in for repair. I guess it wasn't normal --was it?? Then two days ago. I got suspicious about the other work They had done and checked the oil two days ago and found that the crankcase oil had been overfilled. The oil level was about 3/4" obove maximum fill on the dipstick. I took it to my closest Ford dealer and had them change the oil again. I guess they think I like paying twice for something they should do right the first time. My gosh changing oil is mechanics 101. Lastly i checked my tires and when they rotated them they never readjusted the air pressure. There was 38 psi in the rear tires and 42 psi. In the front, just the opposite of what they should be. Obviously they rotated tires front to back and never readjusted the pressures. I fixed that myself. La Fontaine really ought to close the service department doors. When we bought the car it needed service work done and we had trouble getting a hild of anyone until I went there in person. Thy said they had just bought the dealership vand the service department was in somewhatr of a disarray. It's two years later and they still tried to give me the same excuse. I 'm even considering getting rid of the Aviator because I can't get good service from them and the nearest alternative dealer is in Kalamazoo. Buy somewhere else. The so called owner answered my Google review saying that they were aleays trying to improve and to call or email the Service Manager. See the result below. Update: the response to this post from the "owner" was bogus. I called the phone number 4 times and I got a message that the phone number was incorrectly dialed and could not be completed. I sent an email to the address given and got no response. They are not interested in satisfying anyone. My opinion: Don't buy from these people because they appear to be incapable of servicing what they sell and appear to be unwilling to make it right.

Advertised a truck with family pricing at $39407 but when you go to sign it went up to $43985 and…read morethan s with my Ford employee discount One it's last year's model and the salesman said they'll work on the price but $4000+ over advised price And than low ball offer on my trade by $8000 under Kelly, Edmond and true car And the guy that was trying to scam me said he can't take $7000 off the price Well the truck was advertised in February at $37407 Advertised in June at $39407 but go to buy it's 43000+ I don't recommend buying from this company if the rest of the franchise is like Birch Run

Involved an accident the police department called this towing company they stole my tab off my…read moreplate on my car and my car dash looked like it was looked through. And when you call them they don't even give you clear information they try to keep your car longer to get paid. Refuse for me to pick up my own vehicle.

They are so expensive for a tow $375.00 for a about a five mile tow crazy oh and I got a dealread more