Great place to shoot a gun and learn a thing or two from the staff! All that I have to say is ammo is very cheap ($20 box of 50ct 9mm) and staff is very helpful along with $12 all you can shoot and $12 all you can rent guns! This place does have an older looking outdated range but that is not a big deal its the staff and prices that make it worth going to! I would not buy a gun from here only because they are a bit pricey but for the gun range I would for sure any day go here! I like how the staff helped my wife and I pick out a gun to practice with that my wife would be able to handle that not only has power but little kick. Thank you for a great experience! WE WILL BE BACK!!!!! read more

Range is an dark attic with targets ...staff is very rude, unprofessional and nonchalant. The middle aged Caucasian lady cashier with the ponytail takes the cake though. Purchased a few weapons from here and every time she never failed me with unprofessionalism.... had a warranty on a gun they "claimed" was fixed but was even worse than before to conclude I wouldn't send a dog to this place read more

Tried to sign up for a class, was passed between 3 different people, all with increasingly worse attitudes. Finally left, went to Point Blank instead, glad I did, signed up for the class I wanted and bought a new pistol. This place is every bad stereotype of the gun shop/range realized, it's basically the firearms equivalent of the comic book shop guy on the Simpsons. read more

Brought my first gun from here great place to shop they have a nice selection and the staff is cool range prices are a little cheaper than other places too read more

This is probably the closest place to downtown that I know of that has a sizable shop and range. Prices are OK, not great, but not a rip off. It is OUTSIDE of the city, after all. Don't expect ammo deals, either. The election of a Democratic Party president ensures prices will stay high for the foreseeable future. Gun shops and ranges generally aren't known for their friendly service with a smile, so expecting Can-Do seminar customer service is a bit unrealistic. That said, yes, some of the guys are a bit gruff at times, but others are nice and indeed helpful. And there's something about a girl behind a counter with two .45s hanging from her shoulder holsters. The range has the typical stalls with manual target crank and both show their age. Spotting scopes take a bit of fiddling with to get to work, and I have attempted to use at least one that was out of service. Demarcated ranges are otherwise well lit. Rental options are good, and they're generally cool about letting you test out a lot of their used selection. Definitely a plus. Purchases are straight forward and by the book. They did order the wrong item despite my calling to double check their accuracy, but it all worked out in the end. Don't expect great savings on new items at their annual spring anniversary sale. Have a free hot dog, check out some vendor displays, and enjoy the _people watching_! read more

Flawless experience. Everyone is very knowledgeable. Love the place, been going there for years. Really awesome.

First off I would like to thank Katie and Jackie for the excellent service as a first time gun buyer they made it awesome experience it's nice to support a locally owned shop and family run business I would recommend going and giving the a "SHOT" Thank you Midwest guns your entire staff was awesome read more

Had a great experience buying my Glock 19 Gen5 from Midwest guns, the employees were really nice and helpful and assisted me with everything I needed. Would definitely recommend this gun store and range. read more

Very rude staff. The indoor range, with weak circulation is poorly kept. Looked around quite often and never saw any range officer in the observation window. Very unsafe. Open wiring hanging above your head on lane. No coat racks/ gear shelves. Dont take your rilfes, they won't let you shoot most unless it's an AR type/ bolt action. It's a piss poor pistol range (20yrd max). They have a corner on the market in this area and totally exploit it. The ear and eye rentals just get hung back up, nothing sanitized. read more

Very poor communication to customers. No signage about which line to even stand in to get in the place. 6 people walk out and they don't let anyone in. You want good customer service go elsewhere. read more

I met a friend here earlier and was told I could not make a purchase because my friend (who is a medical patient that suffers from severe epilepsy) "smelled like weed". I was refused service and asked to leave because I was in the same place as my friend. This was very unprofessional and my friend felt personally attacked. This is something that he deals with everyday, something that he takes very seriously and now he thinks that he did something wrong by preventing today's seizure. read more

First time buying a gun and was very satisfied!! Extremely knowledgeable, friendly staff! Answered any and all questions I had. Will definitely come back for next purchase and will probably get a range membership her as well!! HIGHLY RECOMMENDED! read more

I remember coming here and the employee at the front desk told me I couldn't rent out a gun lol. These guys are screwing themselves over by not letting people give them service. The employee who is telling people they smell like weed or giving them a hard time probably had one bad experience from the past and now he is taking it out on anyone who he wants to refuse service too read more

So this place is where I've bought both of my weapons but boy oh boy are they out of time. There range is out of date and it's truly disappointing to see duct tape being used to hold things together. Stopped by the range and there was no range officer to be found with multiple new shooters shooting for their first time. They don't allow cameras or pictures and will ask you to leave if you snap any pictures. In today's society, this will cause you to fall behind. The only reason they didn't receive a 1 Star is because there isn't a wait to get into the range anymore (thanks to the more mondern PointBlank near by). read more

My first time in Midwest was almost 40 years ago. They've always been exceptional in service. Plus they have a gunsmith on site. When it comes to repairs,they have always laid out all my options. I had a 45 year old Ruger with chambering issues. The they were more than helpful by informing me that they could repair it for $150/175,or i could ship it back to Ruger and they might fix it at no cost other than shipping. Upon asking them to handle the shipping for me,they did . Several weeks later....pistol repaired. I just bought a long gun from them. Had a ton of questions on various models, options and ammo. Jake spent almost an hour with me. During that time he also changed out the grips I had purchased for one of my pistols. Honestly,I paid $50 more for my gun at Midwest than some other places. BUT, its money well spent because of the wisdom of all the employees. When it comes to firearms,one should educate themselves as much as possible. They also give you an hour range time with you purchase. Theres a reason why they have so much business from law enforcement. Midwest for life! read more

Yesterday was my first time shooting, since I just received my FOID card. When I got upstairs to pick out a rental gun, everyone else (who was white), was getting helped with. There were 6 salesman and only one was really doing all the work. I had to approach someone and get there attention (even though many looked past my way or kept away from me). Once I got there attention, and they saw that I was really interested, they became helpful (since I was buying so much ammo and renting out a handful of guns). I didnt like the way I didn't get help even when I asked for some. Being my first time, i felt that the ammo was a bit high price. All it did was allow me to shoot and plan the gun that I want to purchase. But I won't purchase from them. I guess they don't like hispanics. they probably thought I was going to stick them up..lol. read more

Ive been a customer here for years and they treat you like family!!! They take the time to answer your questions professionally and honestly, and if by chance they don't know the answer, they will find out from another staff member (rather than guess like some places). Prices are reasonable for both Firearms and Range. Very family friendly place. Plenty of knowledgeable female associates as well (and yes they know there stuff). read more

Worst place in the world! Not professional at all! I went there to ask about the conceal weapons permit class. I walked in wearing sandles and the first thing a stupid smartass old man that works there said was that this place wasn`t the beach and that I needed other shoes. Well I understand that I needed other shoes, but the smartass part of it was uncalled for and very rude. I live in Lyons and I will never walk in to that place as long as that smartass is working there. Don`t support this place. This is where I got my FOID card but now I`ll be going to the one in Hodgkins instead. The manager was nice and apologized though. read more

This has been my second purchase from Midwest. Great people to buy from. No pressure sales and very knowledgable about the items they sell.

Good prices, well staffed, large inventory and I did not have to wait for service. Staff was knowledgeable, gave very good demonstrations and was all around helpful. Didn't feel uncomfortable like I have at similar establishments. read more

Great service and great inventory of great products. They will be the place to go for my tactical needs in law enforcement

Good customer service. Would have been nice to be called on the day I was approved for my purchase as well as not having me wait like 10 minutes to pick up my purchase, but overall good experience. read more

This place by far has the best customer service in the business. I've compared prices with other shops and no one comes close to beating the price. Smooth transactions for purchasing and selling. I travel from Skokie to this place because of the best prices they have. read more

Just returned from a two hour round trip drive to Midwest Guns. I am a new shooter and did some research on shooting ranges close to me. I chose to try out Midwest Guns and decided give them a shot for my business. I read through the details on their range prices and rules in advance on their website. Their website explains their service offering to rent unlimited firearms to use at their range. I planned my trip around using that service as I wanted to test out multiple firearms. Also based on my plan to use this service, I didn't plan on bringing a personal firearm at the range as it would not be necessary if using their unlimited rental service. I arrived there after a 40 minute drive, and upon arrival, spoke with the salesperson at the front and told him I would like to use their range with their "Unlimited Firearm" rental service. The salesperson told me that they changed their policy and do not offer that service for "single shooters". I explained that this restriction change is not posted anywhere on their website, including the area that explained the range policies and fees. I explained that I had just driven far and the salesperson recommended I should go upstairs and speak with "Noel" indicating he was the person in charge and might give me a waiver. I believe Noel was either the manager or the shop owner. I spoke with Noel, asked him to allow me as a single shooter to use the unlimited service and explained that their website makes no mention of their policy change restricting their unlimited service to multiple shooters only and also mentioned to Noel that I have driven afar based on the existing website information. I also mentioned that I would be a lost customer if I had to drive back another 4o minutes and left empty handed. I also mentioned that I did not bring my own firearm to use since I was planning to use their unlimited rental service. Noel wouldn't budge. The best he could offer was "I am sorry. Someone should have updated the website....". I gave him the opportunity to find something to keep me from leaving their as an unsatisfied customer. Nothing, not even an offer to use a single gun free of charge since I didn't bring my own based on their website information and would have no idea that they changed their policy. They would more then made up for free use of one of their firearms from the ammo I would have purchased. I guess customer service is not a high priority for this shop and would recommend going somewhere else. read more

I am a novice in the world of guns. That did not phase the folks at Midwest. Though the store was packed with other shoppers, they took the time to show me multiple firearms and explain their functionality. When I came to pick it up after the waiting period they again made sure I was comfortable in its operation. read more

If you want a comfortable, clean place to shoot--nice people to work with, quick competent employees, this is not the place.

Good service and all employee know what they are talking about when it comes to their weapons. Always happy to help.

Great store and range. This is definitely my go-to place. Would recommend you try it out at least if you haven't .prices are great . Thanks Midwest! read more

Friendliest staff hands down. Very informative and over all great people. I keep going back because the staff is always more than happy to help with anything you need. If you're a first time gun buyer or just need info on anything they can help and Donald who helped me last makes it an awesome experience. read more

Friendly service as well as very knowledgeable staff. For me buying my first weapon was easy breeze.

It seems like one of the requirements to work here is to be rude. Everyone is rude. If you come here because it's your closest location, then drive an extra 20 minutes and go somewhere else if customer service is important to you. read more

Great place! The staff has always been very helpful and knowledgeable. I've been coming here for over 20 years and have yet to have a bad experience. The range has come a ways with all the renovations they have done to help air quality and comfort. Five stars and will continue to refer this place! read more

I'm a guy who likes to get out and pop a couple hundred rounds off now & then. I'm 60 & have been shooting since my early teen years. Been here several times & it gets worse & worse. Why can't u practice under 30'? Stuff can happen at close distances as well as longer. Also get better lighting and much better ventilation. By far the dingiest range around. read more

I went to this place with the intention of trading in my Sig Sauer P220 & P226 for a new Glock 17 & Springfield XDS. It took about 20 mins before someone asked if they could help me. I told them I was prepared to buy two guns. The sales guy tried to tell me I can't buy two guns at once because he will have to report me to the ATF. I told him to go ahead, I'm in law enforcement and that I have nothing to hide. They offered me a total of $425 for both of my guns. I rejected their offer and took my guns to Maxon. They gave me $850 for my guns and they were happy to sell two guns at once. I'll never go to Midwest Guns again. read more

I came in with a friend to shoot a few rounds. Everyone was friendly until I spoke to the guy downstairs (older balding guy). He was rude and even more so when we asked to have two different lanes. Then my friend had to go switch guns (he paid for unlimited rentals) and this guy charged him again. We pointed out his mistake and he got angry because he had to retract the charge. Then he blames us and calls us idiots. It's unfortunate that I'm giving this place 2/5 because everyone else was pretty friendly. read more

Employees at gun stores are generally arrogant and unhelpful (especially at ray oherrons - worst gun shop EVER. but anyway). That being said, one would be hard pressed to find better gun store staff than at Midwest guns. Be prepared that they will still behave like gun store employees (i.e. be patient) but this is the best you are going to find. Their selection is VERY extensive for all manner of firearm, new and used. Midwest guns has an extensive selection of holsters, rounds, maintenance equipment and knives. A HUGE plus of Midwest guns is that they have an onsite range. Targets, ammo, eyes and ears are all supplied onsite though you may bring your own. Of course, you'll still need to pay the range fee. If you are a Police Officer, be sure to tell the sales staff up front because they evidently keep a separate stock of firearms available only to police. Sorry about this one not being funny but guns are a serious matter. In place of funny, I offer you this safety mantra: "FINGER OFF TRIGGER UNTIL YOU ARE READY TO SHOOT." read more

Wide selection of guns, but the range itself is a bit run down. Could use a face-lift. Other than that, I really like the staff and gun selection. I will be giving them my business when I choose to... pull the trigger on buying a firearm haha. read more

A coworker had recommended Midwest Guns so I figured I'd give them a try. I was totally impressed. The salesperson was friendly patient and informative. Her name was Jamie. I told her what type of gun I was interested in and she helped find the one that suited me. She gave me four options. She explained the pros and cons of each gun. She encouraged me to try each one. I did took her advice and I'm extremely satisfied with my choice. She also recommended some classes for me. I'm going to do all my future shopping with Midwest Guns. read more

Walked around for half an hour. No one spoke to me. Employees deliberately turned around when I walked by and talked to each other instead. Three of the guys are off in a corner dry firing long guns. I wonder if they know how bad that is? Prices were high and no service. I will not be returning. read more

I had the worst experience in this place. Just over an hour ago, I went in with my boyfriend (who is black) and we were refused service. It was my first time ever at a gun range and it would've been first time ever shooting a gun. I was excited to say the least. As we go in, there were a few customers there and a couple employees (whom I wish I remembered their names). We were asked for our FOID cards by the employee behind the counter. My boyfriend has his, and I let the employee know that I don't have one (we called ahead and were told that as long as I was over 21 I can go in with an ID), so he then asked for my ID. We both handed our ID's. The employee is distracted by another customer in the store and takes a while to grab my boyfriend's FOID card. When he finally does he looks at them, and waits until other customers to leave to tell us that "I don't know if it's you or the person who was in here but I'm smelling a lot of weed". He proceeded to tell us that he had just kicked out the previous customer because he smelled like weed. Mind you, we don't smoke, and we were wearing lose fitting old sweats (in order to not get gun powder on clothes we care about). We then told them it had to have been the previous customer and the we understood what he said. He then said it again and I told him understood, but it's not me. He repeated himself yet AGAIN to which my boyfriend responded 'understood'. The employee then said "thanks man, that's what I wanted to hear". Another employee tells him he doesn't smell anything. He was about to let us sign in when the other employee then says "oh I smell it now" and then the employee behind the counter says "see now it's come back again and it's all I smell". He told us he's not letting us in as we can't go into the store "smelling like weed". My boyfriend let him know that he himself had just said that the previous customer was the one that smelled that way. We were refused service and told to leave. I REPEAT, we don't smoke and we are both POC's with city addresses. I have never witnessed complete refusal of service like that. You need to get your employees in line and realize that racial profiling (AKA racism) is a form of discrimination. We let him know that we will not be coming back to spend our money there. I am outraged that this happened. SHAME ON YOU Midwest Guns and Range. You're a disgrace. read more