1. Midwest Eye Professionals

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Orland Park, IL

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Midwest Eye Professionals

3.1 (11 reviews)
Open • 7:30 am - 4:00 pm

Services - Midwest Eye Professionals

Eye exams

Eye surgery

Laser vision correction

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9 months ago

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8 years ago

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Krates Eye Center

Krates Eye Center

2.9(13 reviews)
1.4 mi

Krates has a five star product in their doctors and a three star setting in their office support…read more Too many of the front desk staff are less than customer orientated. I speak of the Orland Park location and had a brief conversation with Oak Lawn. My experience with Dr. Katsoulakis and Dr. O. Donnell were more than satisfying. However, it appears that there is no way to reach them if necessary after the office visit. I am sorry to learn that the aftercare appears not important. Perhaps that is the Krates structure.

i cannot say enough good things about Dr. Nick--he is absolutely fabulous, highly professional,…read moreand an excellent doctor. Unfortunately, his office staff desperately needs a tune-up.During my visit, I was left waiting in a small exam room for 20 minutes. Because I struggle with claustrophobia, the tight space became overwhelming and was truly freaking me out. When I stepped out to gently explain my situation to a staff member (who I believe is the office manager), her shocking response was, "You're freaking me out, get out of here."I went and sat in the main lobby waiting room instead. After another 12 minutes of waiting, I realized the anxiety was too much and went up to explain that I simply couldn't wait any longer and needed to leave. She dismissively told me to "have a nice day"--but the dripping sarcasm and condescending way she said it was incredibly disrespectful.Dr. Nick deserves 5 stars, but the hostile, completely unempathetic behavior of this staff member is a major issue. Management needs to address this immediately, as no patient should ever be treated with such cruelty during a medical vulnerability.they should change the policy of the game they are playing,"Hide the Patients". 08/28/2026 12:50 appt.

Visionworks

Visionworks

2.7(23 reviews)
0.2 mi
•$$$

I had a fairly pleasant experience here a couple of months ago. My experiences were as follows:…read more1. Wait: I had an appt for an eye exam, but I was ten minutes late in arriving. I then waited about ten minutes to see the doctor. Seems fair. 2. The optometrist was great. Friendly, informative, and everything seemed right on the money from my exam last year. 3. Contact ordering process was easy, and I had a very nice woman who helped me pick out glasses as I'm not very good at finding ones that fit "me" (aesthetically) - and I am SUPER happy with what she helped me find. 4. My only complaint is that my contacts & glasses were scheduled to arrive approx 1.5 weeks later - which was three days before I was leaving town for a week. Well, you know how that usually works out - only the glasses were ready, and come to find out my contacts weren't even ordered yet. It was a definite mistake on their part, as I had already been charged for them. However, they put in a rush order and I was able to pick them up two days later, the day before I left town. They were very apologetic. All in all, despite their one mistake, I plan to come back for next year's exam. I just may order my contacts online next time instead of through them.

if I can give them a zero I would. So my daughter just has an appointment at 6pm. She get there…read morethey say they could not verify insurance. Give it I have the wrong name of insurance but by me working in healthcare, I know if your give information such as social and other pertinent info the coverage will pop up. They told her that the information can not be verified because they wanted to go home at 7pm. I hate when people don't want to do their job. stop booking appointments at that time if you want to get off in time lazy ohhhh. I can't say what I want to say. Dont go here if you don't want to be turned around because people ready to get off work.

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Midwest Eye Professionals - optometrists - Updated October 2026

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