my ex husband had Lasik , when we were married and still no glasses :) it was only a few minutes an…read moreeye , totally worth it

Dr. Lubeck has a delightful bedside manner and is a genius when it came to diagnosing my cataract…read morequickly. I'm only 46 and lost clear vision in my right eye. I felt as if I was looking through wax paper. I am grateful for the professionalism of his team at Arbor Eye Center as well as the terrific Surgery Center where Dr. Lubeck performed my procedure - The Center for Minimally Invasive Surgery in Mokena, IL. Thank you again, Dr. Lubeck! I highly recommend your expertise and tremendous experience to anyone having vision concerns. My daily routine is back to normal.

This is one of three eye centers operated by the Krates Eye people ... the other two are in Oak…read moreLawn and Palos Heights. They have a mix of MDs and DOs and ODs that work at these locations. The people here are very nice and competent. My first visit was in the Orland Park location with Dr. Chris Farley, MD; my second was in the Oak Lawn facility with Dr. Stephanie DiGiorgio, OD; and my third visit was with my daughter at the Orland Park facility with Dr. Nick Katsoulakia, MD - and all three were 5-star visits. Highly recommend this practice. In our visit with Dr. Nick Katsoulakia - we had a problem with my daughter where she woke up with what looked like Pink Eye, but the Palos Immediate Care Center determined that it was not Pink Eye but an ulcer on her cornea - the Care Center highly recommended we see an ophthalmologist. Armed with a list of ophthalmologists in the area, we chose the Krates Eye Center because I had been there before. With a bit of luck and a caring head nurse at the Krates Eye Center we were able to get an appointment that day even though my daughter was a new patient. So - from start to finish - we left home at 7 am for the Immediate Care Center, we were out of there quickly and headed up to the Krates office in the same building and lucked upon a nice head nurse/receptionist who took our information and presented it to the MD when he came in at 9 am, and we got a quick call back for a 10:30 am appointment for the same day! We were in and out of there by 11:15 am ... so all in one morning between 7 am and noon we had the diagnosis and the referral and the appointment and the cure - very impressed. These are nice people who act like they believe in the Hippocratic Oath and live the practice that way ... wonderful. They have us as patients for life.

Krates has a five star product in their doctors and a three star setting in their office support…read more Too many of the front desk staff are less than customer orientated. I speak of the Orland Park location and had a brief conversation with Oak Lawn. My experience with Dr. Katsoulakis and Dr. O. Donnell were more than satisfying. However, it appears that there is no way to reach them if necessary after the office visit. I am sorry to learn that the aftercare appears not important. Perhaps that is the Krates structure.

I scheduled cataract surgery with Dr. Shah. A few weeks prior to the surgery date, I called with a…read morequestion about prescription eyedrops. I was told the message would be given to the surgical coordinator, who never responded. I was told I'd receive a call the day prior to the scheduled surgery to tell me what time to arrive at the surgical center. I did not receive a call and couldn't reach anyone to ask about it because it was a weekend. When I called the surgical coordinator early on the morning of the scheduled surgery date, I was told the surgery was not scheduled for that day, but rather weeks later. My paperwork from the office showed the scheduled date was, in fact, that same day, and when the surgical coordinator checked with the scheduler, she confirmed that the surgery date I was given was indeed that same day. I asked who made this error, and was told the manager would call me that day. I did not receive a call from anyone. When the surgical center called me to go over pre-op questions, I explained that due to an error made by Arbor Eye Institute, the date was wrong and I could not have the surgery done on that date. The person at the surgery center told me they have experienced date mix-ups from this office before. My experience with this office is that they are unresponsive, couldn't even get the date of the surgery correct, and no one takes responsibility. I'm forced to delay my cataract surgery while I look for a practice with a competent and responsive staff.

Had cataract surgery with one of their doctors and need to see someone because of a problem. No…read moreone Can see me until September because doctor is on maternity leave and two doctors have left the practice. Very poor customer service Long wait time just to answer the phone!

I was recently scheduled to see the doctor. After completing all of the forms, providing my…read moreinsurance cards and arriving 15 mins.early for my appointment, I was denied service as I had left my state driver's license at home in error. I told the front desk that I changed purses and inadvertently left my license in that purse, she said oh, I understand however our policy is you have present it at the time of service. She then picked up her cell phone and called who I am assuming was her manager to explain the situation. Now, from where I was standing I could hear the responses...this person, stated absolutely not, I had to have my drivers license or state I.D. right now or I could not be seen. I told the receptionist as soon as I got home I could upload my I.D. into the patient portal; her posture remained the same. She was told I have credit cards, that match my name, not to mention I completed all office forms with the same identification. Still no go...I certainly understand policy, however there has to be a little give. Why couldn't they just see me?? If I did not provide the I.D. they could have just not scheduled any further appointments until provided. The front desk was not friendly at all and not very customer oriented. I will not be returning

Currently going here for dry eye disease. I have had lipiflow done here with out much success…read more Currently on restasis and using preservative free eye drops. Dr. Carr is extremely professional and hopeful to find a solution to my dry eye issue.

Dr. Gretchen Maynard was very efficient and thorough with my eye exam. Dr. Maynard answered every…read morequestion I had and made the exam comfortable. It was my first time going to Matthew E. Schmidt and associates and I'm definitely coming back! Wonderful staff and very family oriented!

From the owner: The office of Dr. Matthew E. Schmidt is located in Palos Heights, IL. At E.P.A. Optical we provide…read morefamily eye care and surgery of the eye. For vision correction we offer a wide selection of frames, contacts, and eyeglasses. We are your sports eye wear specialists. Every patient gets a personalized exam that will help us fit your needs. Come to us for full-service on optical supplies, such as: Safety eye wear Shooting glasses and ear protection Sunglasses Contact lenses LASIK surgery Surgery is not always necessary; however we do provide care for many ailments. The most common conditions are glaucoma and cataracts. We use the most up-to-date laser technology with refractive surgery, Lasik and lens implants to help heal you. E.P.A. Optical is your sports eye wear specialists as well. Call the office of Dr. Matthew E. Schmidt today to set your appointment!

Very professional and extremely knowledgeable.Dr.Hasan is…read morethe person you want to keep your vision sharp. He did a flawless Job fixing two retinal tears I had. And the staff was supportive And caring during entire process.

I absolutely recommend Dr. Hasan. He has truly dedicated his life and so much time to his…read moreprofession and takes excellent care for his patients. Great support staff as well.

This one lady operation is truly a godsend for me. She has excellent sills, an adorable bedside…read moremanner and answers questions with wisdom and humor. She and the staff had made me feel so welcome each and every time I go there. If you have glaucoma or are a glaucoma suspect .. looking for quality care .. give this office a call.

Great caring doctor and great staff! Good to find someone…read morewho cares about her patients verses collecting all their money.

my concern regarding the conduct of staff during my grandmother's recent appointment at your…read moreoptometry office. Upon arrival, there were two receptionists at the front desk. One was on the phone assisting someone, while the other was sitting at the desk but did not acknowledge us. There was no greeting, no "good morning," and no direction given. My grandmother stood at the desk for approximately ten minutes before completing the sign-in sheet without any assistance or acknowledgment. After she signed in, a staff member loudly stated, "After you sign in, sit down." There was no polite instruction, no "please," and no professional tone. In a healthcare setting, especially when dealing with elderly patients, courtesy and clear, respectful communication should be standard. Additionally, the same staff member loudly asked another patient across the waiting area, "Do you have your medical information?" Discussing or requesting private medical details in a raised voice across a room compromises patient privacy and reflects a lack of discretion. In a medical environment, confidentiality should be taken seriously. When my grandmother was taken to the back, several staff members appeared to be standing around chatting, moving between patient rooms casually, and engaging in what seemed like gossip or playful behavior. This created an atmosphere that felt unprofessional and inattentive. A medical office should reflect focus, organization, and attentiveness to patient care not casual socializing. This experience left me feeling uncomfortable about the level of professionalism in your office and concerned about the quality of care my grandmother is receiving. Respectful communication, privacy, and professionalism are not optional in healthcare they are expected.

I have been taking my mother who is a senior with macular degeneration to the Munster, IN and…read morecurrently the Orland Park Office for over six years. My mother's doctor is exceptional and he's very patient and explains everything. We never have to wait more than five minutes to be seen. She has been getting injections for over three years and I credit the doctor for saving her eyesight. I would highly recommend Dr. Eadie to anyone who needs to be treated for macular degeneration. He is gentle and kind and takes the extra time to answer all our questions.

Great service candy for kids they helped me decide what to eat definitely coming backread more

Very poor customer service!!! I scheduled my appointment online but upon arrival was told that I…read moredid not have an appointment. The receptionist told me that I was wrong; that the last appointment for the day had occurred and that they were done for the day. She went to her computer and asked my name. She then indicated that I was not listed. When I confirmed that I had made my appointment online, she indicated that the online scheduling does not always work. Well, why in the hell are they offering it as an option! No apologize was offered. I plan to return to my former doctor.