Calumet City, IL Location - Midwest Eye Center's customer service really sucks. They do NO follow…read moreup. When you call in they try to rush you off the phone or push you off to another number that no one ever answers. When your provider tries to call in to renew a prescription they don't respond. I have been without my prescription eyedrops since March of 2024. It's November 2024. My provider has tried to reach them multiple times but no one responds and I never hear anything back. This is a horrible location for Eye Service. I am looking for another Eye center that handles their business. I was there 10/31 and was told that my prescription would be called in for a 30 day supply. It's 11/1 and that prescription still has not been called in, knowing that I have been without since March of this year. I called in this morning and was quickly transferred to a different area that did not answer. If I get Glaucoma now I am wondering will I have a lawsuit case I can pursue. They seem to be negligent to me. The office experience was terrible. The care sucks and the quality of customer service is a zero!

I usually go to the location in calumet city, but thought I'd give this place a try since they're…read moreall booked. And this was the biggest mistake EVER!! I'm currently in the 2nd waiting room and I've been here for almost two hours. This is completely ridiculous!! as for the only other review this place has...I completely agree on giving this place zero stars.

my ex husband had Lasik , when we were married and still no glasses :) it was only a few minutes an…read moreeye , totally worth it

Dr. Lubeck has a delightful bedside manner and is a genius when it came to diagnosing my cataract…read morequickly. I'm only 46 and lost clear vision in my right eye. I felt as if I was looking through wax paper. I am grateful for the professionalism of his team at Arbor Eye Center as well as the terrific Surgery Center where Dr. Lubeck performed my procedure - The Center for Minimally Invasive Surgery in Mokena, IL. Thank you again, Dr. Lubeck! I highly recommend your expertise and tremendous experience to anyone having vision concerns. My daily routine is back to normal.

Went to Multack eye care on the recommendation of a friend who has been in the optical business for…read morethe past 40 years. I myself was in the same industry for 25 years so I know a good doctor when I meet one. Parking lot was clean with ample parking, the building looked nice aesthetically, you walked in and the staff was very friendly and knowledgeable. When I was taken in to the initial pretesting the technician was very friendly and very precise. She made me feel comfortable in what she was doing and how she was handling the tests. I used to administer these tests myself when I was in the optical field so I do know when it's done properly or not. About 5 minutes later I was taking into the office to meet with the doctor, the doctor's assistant that initially took care of me and checked my vision very thorough, very friendly, very knowledgeable. When the doctor came in she had a big smile on her face, she made me feel comfortable and that was a great relief considering I was going there for a very serious eye condition. She was thorough, very precise, kept me informed on everything that she was doing, put my fears to rest, and I felt very comfortable with her diagnosis. When I went to the desk to check out both Debbie and Erin C were super friendly and made it very easy to make the two follow-up appointments that I needed to make. I highly, highly, highly recommend this practice. Whether you need just general optometric care as in a general eye exam, or if you need specialized Care from one of the ophthalmologist as a previous professional in the field I say that you cannot go wrong seeing the doctors in this practice. Thank you very much Multak Eye Care for making me feel so comfortable and valued as a patient!

Bringing in my 84 year old mother for a yearly check up following her cataract surgery. The staff…read morewas so kind and patient with her explained everything before the did any procedure taking Baby steps with her

I have been going to Absolute Vision for several years. I have always been happy with the service…read more No problems at all. So far so good! I keep going back so something must be good. I truly appreciate the staff. I believe they work hard and are dedicated to giving the best service possible.

Dr Peterson is a kind caring genuine human who took care of a patient in need. He is a special…read moreperson running a great practice. Today I had an outbreak of shingles, near my eye. being a holiday their office was close and I had the luck to have Dr Peterson (no relation) on call. they where close, he invited me to one of the offices he was at working in office paperwork and gave me a check up. the dude on a day off, close office took care of me. this is special, beyond normal care and expectation.

Everything. My whole family on a day the husband had off decided to make appointments to get our…read moreeyes checked and so glad we did. The optometrists here are amazing and got us seen in record time. Extremely grateful to the staff as well! Every individual here is very sincere and caring. Thank you.

I went to see a specialist because Dr Rutkowski recognized a very slight change in my eyes. The…read morespecialist was very impressed and praised Dr. Rutkowski for mentioning it to me. That's an eye doctor you can trust!!!

Been coming here for a few years to see Dr. Guzik. He is great and him and the staff take great…read morecare of me every time I come in. Location recently changed names from Primary Eyecare Professionals. Good selection of eyeglass frames inside and always willing to give you a copy of the prescription. The online scheduling software is easy and very good. Yearly emails and texts to alert me of the yearly checkup. Eye testing machines are the latest and greatest. Good parking right in front and good location by the Post Office. Recommended for your goto eye doctor and regular checkups!

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

I scheduled cataract surgery with Dr. Shah. A few weeks prior to the surgery date, I called with a…read morequestion about prescription eyedrops. I was told the message would be given to the surgical coordinator, who never responded. I was told I'd receive a call the day prior to the scheduled surgery to tell me what time to arrive at the surgical center. I did not receive a call and couldn't reach anyone to ask about it because it was a weekend. When I called the surgical coordinator early on the morning of the scheduled surgery date, I was told the surgery was not scheduled for that day, but rather weeks later. My paperwork from the office showed the scheduled date was, in fact, that same day, and when the surgical coordinator checked with the scheduler, she confirmed that the surgery date I was given was indeed that same day. I asked who made this error, and was told the manager would call me that day. I did not receive a call from anyone. When the surgical center called me to go over pre-op questions, I explained that due to an error made by Arbor Eye Institute, the date was wrong and I could not have the surgery done on that date. The person at the surgery center told me they have experienced date mix-ups from this office before. My experience with this office is that they are unresponsive, couldn't even get the date of the surgery correct, and no one takes responsibility. I'm forced to delay my cataract surgery while I look for a practice with a competent and responsive staff.

Had cataract surgery with one of their doctors and need to see someone because of a problem. No…read moreone Can see me until September because doctor is on maternity leave and two doctors have left the practice. Very poor customer service Long wait time just to answer the phone!

Zero stars. At exam, doctor noticed 2 partially ingrown eyelashes and asked "would you like me to…read moreremove them?" I said yes, and she used a set of tweezers to remove them. The doctor didn't mention anything about an additional fee for 30-seconds of "professional tweezer work." A week later, received a bill for $60 - that's $30 per eye lash! Called and asked them to waive it, and they said no. This is representative of the current state of health care. What a joke. UPDATE: 2 months later, they sent it to a collection agency. Yep - They played hardball for $60.

From the owner: Comprehensive Eye Care For The Entire Family.read more

Very professional and extremely knowledgeable.Dr.Hasan is…read morethe person you want to keep your vision sharp. He did a flawless Job fixing two retinal tears I had. And the staff was supportive And caring during entire process.

I absolutely recommend Dr. Hasan. He has truly dedicated his life and so much time to his…read moreprofession and takes excellent care for his patients. Great support staff as well.