I received excellent service from both the staff and Dr Moreno. Everyone knew their job and did it…read morewell and with a smile. Very pleasant experience. Thanks.

We have been going to Ortiz Eye Associates for years. Drive over an hour to get there but it's…read moredefinitely worth it. Very professional and friendly staff. The doctors are very thorough in their exams and explain everything very well. They make our yearly eye exams fun. Could not recommend the office more!

Theres a old saying that opinions may very and so here we go , i went for glasses paid 800.00 my…read morehusband paid 600.00 we waited a few months like 3 to get them and when i did i commented that my lenses i couldnt see . They told me that i was going to have to get use to them but i still couldnt see i brought these glasses back like 3 or 4 times never got to where them and when i did they made my eye throb so bad and hurt i had to seek medical . It was the glasses . Not long ago someone from Shelle Optical called and was loud on the phone asking me why i did the post and why i didnt call them ,Truth is after i was there several times and they didnt listen then why would they now. Spending 1300.00 dollars and no good results is not good business and so this person i told her she could have the glasses and i want a refund since we do have laws that you cant do this to people . I went there so i could see letters and numbers not the TV . This person said she had to speak to her manager and it would be about a week , i gave her over a month and this is why i say opinions my vary but i follow my gut . there is more

So I rarely post reviews, but this place was awesome. I think for the first time I have the right…read moreprescription. The doctor was amazing. She took her time and when she gave me the contacts with the new prescription, it was unbelievable. It was so clear. I have been wearing contacts for 30 years, and this is by far the best prescription I have ever gotten. I also got glasses. They have a great selection and the staff is really knowledgeable. I think I will get another pair soon. I highly recommend it.

I had been a patient there for a few years. Until now I went back, because they usually took care…read moreof whatever mistakes/problems there were (whether it was the company that makes their lenses, or the script) without extra charge. Keep in mind this is now the third year in a row that my lenses have been bad on first delivery of the glasses. The previous two years I had them fix the problem immediately, and when the glasses returned they were good. This year.. the same as the last couple years, I mentioned the glasses weren't right, and was told to give them a couple weeks, and see if I got use to them. I don't wear them too regularly, and because of work, along with wanting to give the glasses a fair try it unfortunately took about 3 months time to where I could get back in. Going into that time frame I figured I would need to pay for the new lenses, and was prepared for that. I decided I just wanted the old script from 2024 put back in, which is much more comfortable on my eye sight. I called and made the appointment, and was told the doctor will want to speak with me, but there would be no charge. All good.. then I got a text message (not a phone call) that there would be a charge for an office visit. At that time I called to find out why the change, and was told it would be billed as a regular office visit since it had been 6 months. I mentioned it hadn't been 6 months, and then it changed to past 30 days. When I mentioned I was told I should give the glasses a couple weeks on top of waiting a couple weeks initially, that would put me past 30 days. I was then transferred.. and the time frame changed again to 3 months. Which at this current time had just passed. Again, I was prepared to pay for the lenses at 3 months (that's on me), but don't believe it's fair to charge me for another office visit when I simply want lenses changed over, so I have glasses that are wearable. They claim it's to make sure my eyes are ok.. well I did mention the glasses weren't right immediately at the time I received them, and I see the same without my glasses as I did 3 months ago.. no problems there. The problem I'm having is the change in getting charged for an office visit that is unnecessary, along with being given 3 different time frames on why I'm supposed to need to see the doctor again. No thank you, too many problems and inconsistencies for me. Had they just switched out my lenses without hassle and charged me for that, I'd been ok with it, but you're not going to charge me again for an office visit on something that isn't my mistake.

Picked up glasses, got charged a $60 fee they claimed they told me about during my exam yet i would…read moreof paid same day if that was the case, she couldnt prove who told me, or where the signs were posted stating so, Lady started getting rude Instead.. typical

The service was outstanding. I love this place. My glasses fit perfectly…read more I will return.

Such a great office. Dr. Harrison is great. Very thorough, friendly, personable and professional…read more He made sure that my glasses were the exact right Rx and answered all of my questions. His staff is also super. They let me try on a million pairs of glasses and they all gathered around to help me choose just the right pair. So helpful without being overbearing. It's too bad I only have to go once a year. I actually had a fun afternoon!

Just moved to the area and needed a new eye doctor. Working with the ladies in the office was easy…read moreand accommodating. Also highly recommend Dr. Kevin, made some great recommendations and trail contacts for improved vision. Thank you

I tried to remove my review but it said there was an error so I could not take the previous review…read moreoff. My husband and son went back in and the woman that helped them was very nice and my son was able to get his contacts. I still,however, disagree with the strict contact class policy.

Didn't explain nothing good checked my eyes like it was a race not thoroughly checking overall…read moreexperience said my eyes were healthy but couldn't tell me why I'm seeing all these visual disturbances didn't even acknowledge my other eye problems that I already have and just said I my vision was good overall experience

Dr Swale cares about his patients and wants you to have a good experience. The office personnel…read moreare always pleasant. Valerie was so great in explaining everything pre procedure. Those at RASC were top notch! I received CLE and I couldn't be happier with the outcome!

Thank you to the wonderful staff at Metropolitan Eyecare Beecher for taking such great care of my…read moreelderly father. You really showed great compassion. He can see so well out if his new glasses

My family had been patients of the St John location for many years, until Vision Boutique purchased…read morethem. (And Vision Boutique has been great.) The "lab" in beecher though.... Where shall I start? First, my prescription has changed more frequently in recent years. When the most recent prescription was sent to the Beecher location (Which now is in the back closet of a hardware store) they sent two sets of frames (one sunglasses and one every day glasses) to two seperate labs. Both pairs had to be remade multiple times prior to them ever shipping them back to Beecher, so it took weeks to get the sunglasses, and months to get the every day glasses. I have demanding hours at work, so I picked them up in St John, very quickly tried them on, they fit, and I went home. Over the following days, as I tried to get used to them, my left eye simply would not focus. I called them, and yes some time had passed, but the woman working behind the desk at Beecher was more interested in how much time had passed and was not at all interested in what the actual issue was. I went back to my optometrist to have the prescription checked, they verified that the prescription was correct. When they examined both sets of glasses they could visibly see that the optical center in both left lenses was too far to the right. (Mind you, I was never measured by metropolitan when these glasses were ordered.) So I went back to Metropolitan in the closet behind the hardware store, and again, the woman behind the counter was more interested in winning an argument than she was in taking care of the issue. She offered to send them back to the labs they went to, and again, I was not measured to see where my optical center was. It was blazingly obvious from her defensive attitude, and the fact that I was not measured that she would have most likely not have sent them anywhere, or sent them back to the labs with a post-it that said "please deny changes" or something like that, but that is only speculation. (How can a lab fix an optical center when you dont give them any idea as to where that center is, by having the patient put the glasses on, and then marking the lens to give the lab a clue...?) I have been in the healthcare field for almost 30 years, and it is incredibly frustrating, and disappointing that people like this are even loosely associated with healthcare, because there is no sense of taking care of people. They are only interested in winning arguments. My family and I are now looking for an eye doctor who is not associated, involved with, or in any way connected to Metropolitan eyecare. They simply do not care.

Had my cataract removed earlier this month. The experience could not have been more impressive. The…read morestaff was kind and considerate from beginning to end. The Doctors and Nurses were knowledgeable. They made sure I was aware of the process from beginning to end. Even in the operating room. They made my experience was as pain free as possible. The end result was very first class. Now I can see even better than ever! Highly recommend!

The Doctors are great, but their business practices are lacking. I have been to their Frankfort…read moreoffice 5 times and have waited an average of an hour and a half to see the doctor. The usual excuse is "other patients". That tough to buy when you have an 8:30 AM appointment.