Krates has a five star product in their doctors and a three star setting in their office support…read more Too many of the front desk staff are less than customer orientated. I speak of the Orland Park location and had a brief conversation with Oak Lawn. My experience with Dr. Katsoulakis and Dr. O. Donnell were more than satisfying. However, it appears that there is no way to reach them if necessary after the office visit. I am sorry to learn that the aftercare appears not important. Perhaps that is the Krates structure.

i cannot say enough good things about Dr. Nick--he is absolutely fabulous, highly professional,…read moreand an excellent doctor. Unfortunately, his office staff desperately needs a tune-up.During my visit, I was left waiting in a small exam room for 20 minutes. Because I struggle with claustrophobia, the tight space became overwhelming and was truly freaking me out. When I stepped out to gently explain my situation to a staff member (who I believe is the office manager), her shocking response was, "You're freaking me out, get out of here."I went and sat in the main lobby waiting room instead. After another 12 minutes of waiting, I realized the anxiety was too much and went up to explain that I simply couldn't wait any longer and needed to leave. She dismissively told me to "have a nice day"--but the dripping sarcasm and condescending way she said it was incredibly disrespectful.Dr. Nick deserves 5 stars, but the hostile, completely unempathetic behavior of this staff member is a major issue. Management needs to address this immediately, as no patient should ever be treated with such cruelty during a medical vulnerability.they should change the policy of the game they are playing,"Hide the Patients". 08/28/2026 12:50 appt.

Margaret W. 4/27/16…read more Dr. Lubeck was informative and assuring. I was seen on time and all the staff was courteous. I am looking forward to my next eye appointment.

Arrived for an appointment today that I made months ago only to find the doctor I was scheduled to…read moresee was not there and no one else was available to see me. I was not notified by email or phone that the doctor would not be there. Total waste of time and effort on my part. Receptionist wasn't at all concerned. There was no excuse or apology. Complete lack of respect for this patient!

I was recently scheduled to see the doctor. After completing all of the forms, providing my…read moreinsurance cards and arriving 15 mins.early for my appointment, I was denied service as I had left my state driver's license at home in error. I told the front desk that I changed purses and inadvertently left my license in that purse, she said oh, I understand however our policy is you have present it at the time of service. She then picked up her cell phone and called who I am assuming was her manager to explain the situation. Now, from where I was standing I could hear the responses...this person, stated absolutely not, I had to have my drivers license or state I.D. right now or I could not be seen. I told the receptionist as soon as I got home I could upload my I.D. into the patient portal; her posture remained the same. She was told I have credit cards, that match my name, not to mention I completed all office forms with the same identification. Still no go...I certainly understand policy, however there has to be a little give. Why couldn't they just see me?? If I did not provide the I.D. they could have just not scheduled any further appointments until provided. The front desk was not friendly at all and not very customer oriented. I will not be returning

Currently going here for dry eye disease. I have had lipiflow done here with out much success…read more Currently on restasis and using preservative free eye drops. Dr. Carr is extremely professional and hopeful to find a solution to my dry eye issue.

Dr. Khammar is a very compassionate doctor -- very patient with children and spends time explaining…read morethe medical stuff. The Optical did a good job with glasses too.

Dr. Gretchen Maynard was very efficient and thorough with my eye exam. Dr. Maynard answered every…read morequestion I had and made the exam comfortable. It was my first time going to Matthew E. Schmidt and associates and I'm definitely coming back! Wonderful staff and very family oriented!

From the owner: The office of Dr. Matthew E. Schmidt is located in Palos Heights, IL. At E.P.A. Optical we provide…read morefamily eye care and surgery of the eye. For vision correction we offer a wide selection of frames, contacts, and eyeglasses. We are your sports eye wear specialists. Every patient gets a personalized exam that will help us fit your needs. Come to us for full-service on optical supplies, such as: Safety eye wear Shooting glasses and ear protection Sunglasses Contact lenses LASIK surgery Surgery is not always necessary; however we do provide care for many ailments. The most common conditions are glaucoma and cataracts. We use the most up-to-date laser technology with refractive surgery, Lasik and lens implants to help heal you. E.P.A. Optical is your sports eye wear specialists as well. Call the office of Dr. Matthew E. Schmidt today to set your appointment!

Very professional and extremely knowledgeable.Dr.Hasan is…read morethe person you want to keep your vision sharp. He did a flawless Job fixing two retinal tears I had. And the staff was supportive And caring during entire process.

I absolutely recommend Dr. Hasan. He has truly dedicated his life and so much time to his…read moreprofession and takes excellent care for his patients. Great support staff as well.

This one lady operation is truly a godsend for me. She has excellent sills, an adorable bedside…read moremanner and answers questions with wisdom and humor. She and the staff had made me feel so welcome each and every time I go there. If you have glaucoma or are a glaucoma suspect .. looking for quality care .. give this office a call.

Great caring doctor and great staff! Good to find someone…read morewho cares about her patients verses collecting all their money.

my concern regarding the conduct of staff during my grandmother's recent appointment at your…read moreoptometry office. Upon arrival, there were two receptionists at the front desk. One was on the phone assisting someone, while the other was sitting at the desk but did not acknowledge us. There was no greeting, no "good morning," and no direction given. My grandmother stood at the desk for approximately ten minutes before completing the sign-in sheet without any assistance or acknowledgment. After she signed in, a staff member loudly stated, "After you sign in, sit down." There was no polite instruction, no "please," and no professional tone. In a healthcare setting, especially when dealing with elderly patients, courtesy and clear, respectful communication should be standard. Additionally, the same staff member loudly asked another patient across the waiting area, "Do you have your medical information?" Discussing or requesting private medical details in a raised voice across a room compromises patient privacy and reflects a lack of discretion. In a medical environment, confidentiality should be taken seriously. When my grandmother was taken to the back, several staff members appeared to be standing around chatting, moving between patient rooms casually, and engaging in what seemed like gossip or playful behavior. This created an atmosphere that felt unprofessional and inattentive. A medical office should reflect focus, organization, and attentiveness to patient care not casual socializing. This experience left me feeling uncomfortable about the level of professionalism in your office and concerned about the quality of care my grandmother is receiving. Respectful communication, privacy, and professionalism are not optional in healthcare they are expected.

I have been taking my mother who is a senior with macular degeneration to the Munster, IN and…read morecurrently the Orland Park Office for over six years. My mother's doctor is exceptional and he's very patient and explains everything. We never have to wait more than five minutes to be seen. She has been getting injections for over three years and I credit the doctor for saving her eyesight. I would highly recommend Dr. Eadie to anyone who needs to be treated for macular degeneration. He is gentle and kind and takes the extra time to answer all our questions.

My husband is a retired optometrist and this is the first eye exam I've had with someone other than…read morehim or his office in 30 years. I'm glad I chose Dr. DiGiorgio from Vision Source. The office and equipment are modern, the staff was friendly and helpful, and it's conveniently located in Orland Park. Dr. Digiorgio gave me a comprehensive exam and explained everything to me. I liked his professionalism and friendliness and highly recommend him and his office.

Great service candy for kids they helped me decide what to eat definitely coming backread more