I travel for work and decided to stay at this hotel, aka the Hub City Inn. I stayed at this establishment for nearly a month. The hotel is not in any means a luxury hotel, however very comfortable and affordable. The front desk attendant, however,Vickie Lucas over charges, extorts and demands cash from guests to pocket the money for herself.
Vickie says the charges are for damages from hair dye. I very thoroughly cleaned the bathroom, yet she still demanded cash payment of $375, even after I gave consent to charge my card that she had on file for my weekly rent. She demanded cash and threatened to call the police even though I was willing to pay with my card. When I asked to speak to a manager she told me that he is on vacation out of the country and told me I can only talk to her. I do not feel that the management is fair in charging $375 for a small stain on tile that is already damaged and very outdated. I feel she pocketed the money for herself. I made a complaint with better business bureau. This hotel refuses to respond. The said manager that was on vacation called me himself and informed me that Vickie is no longer employed and that there is no record on file of any damages or payment received. I have a receipt for payment and still I have not received a follow up statement or refund.
Below are some pictures of the hotel with the existing stains before my visit and the one pink stain that cost me $375
Also, the tv does not work.
The wifi does not work unless you are in the lobby, and still not very well.
There was an electrical issue in this room, the lights would flicker and breaker would shut off when using the microwave or plugging in any appliance (like a hair straightener). My husband bought and replaced the breaker with the permission of Vickie.
If I could give a 0 star rating to this hotel I would. read more