Loyal customer for over 7 years with little to no issues. But we all know you are only as good as…read morethe current experience. July 2026. Holiday weekend. Lost service approximately 7pm 7.2.26. It is now 17 hours later. NO COMMUNICATION from MoKan. Entire Paola is OUT and NOT a single communication from Mokan. NOT acceptable.

After the update 2022 have had no problems with Mokan , been great super fast even with only 25mg…read more I know they had some problems in the past, but they have come a long way. I have had some of the best internet in other places we lived, and I would say Mokan is now right up there with them. If you ever do have any problems just ask to talk to the CEO , they will call you back and will take care of you. 5 stars

They have been great to work with! We had to cut down a tree in the fence line in order to have a…read moreclear path for service. They helped us identify which one and we were set up in no time! That was two years ago and we have never had an outage yet! They even called us one time when there was an outage in the area just to be sure we did have service. People have been great to work with and I am so happy to have internet now!

My wife had signed up for Gobrolly after hearing and reading such positive reviews. On 12/10/19…read morewhen the local installer came out to our new construction house build, he explained the options for the install would either be the roof, or a pole alongside the house. After a review of the options, it was best determined the roof was the lesser of the unsightly option to pursue. The install went visibly okay until the roofing company came out to inspect their work and noticed GoBrolly's installer had drilled holes into the entire valley of the roof pitch to secure their cabling. All in all a costly repair of $2,400.00. I Received a call from the owner of GoBrolly (aka Rick) who quickly barked to me that I had signed and approved the roof install and that he wasn't going to fo anything. This was followed by over 30 minutes of silence on his part. I thought he'd put me on hold! I finally gave in and stated to him that I found this behavior to be completely childish. He then proceeded to hang up on me. Thirty minutes later, a customer service person called me to say the owner had told her to discontinue our service permanently and refund our install. I found this unbelievable and a terrible example of how a customer is treated through the course of a unique set of unfortunate installation circumstances. We haven't even used the service because we havent even moved in to our house yet! I've been in customer service all my life and I have never, ever experienced a situation like this. I would have expected an owner to take responsibility of the situation and attempt to resolve an issue together. I was not trying to make the Internet company pay for the install of the roof valley, I was wanting to work through the solution to simply move the dish and have a new proper placement but also work with him to try and address the expense I will be out as a result of the roof repair. If this is the way the owner of a company who has strong ties to our community in Paola and Louisberg behaves then I want to make sure no one else goes through the same experience I did. This type of behavior and service is completely deplorable. He should be embarrassed in how he acted to his customer. Hopefully no one else has the same experience.

We moved, 10 miles from our current home in the SAME town. They don't offer service at our new…read morehouse & are charging me a $200 early termination fee. That is WRONG when you can not even provide the service to me in the SAME town. HORRIBLE customer service, would NOT recommend them EVER!!!

Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with…read morecustomer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!!

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

Eric was very efficient and helpful!! I would recommend this store to anyone purchasing a phone.read more

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.

This is still Spectrum, but it is no longer the retail store. There are signs posted all over the…read moreplace indicating as much. So basically,...reroute to 6921 W 119th St.

A truly exhausting and tedious experience. Service while we had it was fine but when we moved to a…read morenew house and found Spectrum had weak coverage at our new home we tried to cancel. Rather than cancel our service they transfered service back to our old home and did not inform us for 2 months. After calling in again to cancel they added cancelation charges without informing us. Save yourself the headache and avoid Spectrum.

I've been using this service as our sole ISP since July of 2010 and for many many years it was…read moreflawless. Fast and could count on one hand the very short outages. Then the new hospital was built and due to the "rf noise" coming off of it, they struggled for a bit but were diligent in combating the issues and finally got it stabilized again - even upgrading equipment on my side without charge. You can't ask for more than that - sometimes businesses are thrown unexpected things at them. You learn more about a company when things go wrong than when they go right. Yes it is on the pricey side, but I just did a speed test and got 152.49 Mbps down and 100.92 Mbps up. What else would you want and/or need?

Been sharing Wicked with my neighbor with no issues. I will be the only user shortly and will be…read morehandling the account, so I will see what dealing with the company is like. Can't be worse than MIDCO or whatever they call themselves this week.

Our internet line was not properly buried. We had our yard aerated last fall and the line was cut…read more A new line had to be ran, however, CC uses a contractor to do the actual burying of the line so they were not able to bury it same day. It has been over 8 months! The line is still exposed despite calling numerous times (at least 3 times a month). Mowing the yard is a pain! I am about to cancel service. I should not have to pay until this line is buried and buried well! This is terrible customer service even if this is something that is being outsourced to a third party! Hire a better contractor!

Worst business practices ever. Do not use this company if any other solutions are available in your…read morearea. Left us without phone service at a Not for profit for months at a time. We received a letter with approximately 56 days to find new service for our entire company as they were discontinuing our service. CC does not want to spend any funds to update their infrastructure in our area. They then raised our final billing 3x the previous rate. Had to pay the increase to Port our current numbers to our next carrier. Talk about kicking you as you go out the door. What a horrible company. They do not care about their customers at all. Run away from Consolidated Communications!!! I would rate it less than 1 Star if possible.