This establishment is rarely open when supposed to be open. Never the same workers in it. My mom…read moreordered a phone, paid for it then they were never there to get the phone. Do not use this store. My mom also said every time prior to going in with me to order new phone, they were very unprofessional.

They have been great to work with! We had to cut down a tree in the fence line in order to have a…read moreclear path for service. They helped us identify which one and we were set up in no time! That was two years ago and we have never had an outage yet! They even called us one time when there was an outage in the area just to be sure we did have service. People have been great to work with and I am so happy to have internet now!

My wife had signed up for Gobrolly after hearing and reading such positive reviews. On 12/10/19…read morewhen the local installer came out to our new construction house build, he explained the options for the install would either be the roof, or a pole alongside the house. After a review of the options, it was best determined the roof was the lesser of the unsightly option to pursue. The install went visibly okay until the roofing company came out to inspect their work and noticed GoBrolly's installer had drilled holes into the entire valley of the roof pitch to secure their cabling. All in all a costly repair of $2,400.00. I Received a call from the owner of GoBrolly (aka Rick) who quickly barked to me that I had signed and approved the roof install and that he wasn't going to fo anything. This was followed by over 30 minutes of silence on his part. I thought he'd put me on hold! I finally gave in and stated to him that I found this behavior to be completely childish. He then proceeded to hang up on me. Thirty minutes later, a customer service person called me to say the owner had told her to discontinue our service permanently and refund our install. I found this unbelievable and a terrible example of how a customer is treated through the course of a unique set of unfortunate installation circumstances. We haven't even used the service because we havent even moved in to our house yet! I've been in customer service all my life and I have never, ever experienced a situation like this. I would have expected an owner to take responsibility of the situation and attempt to resolve an issue together. I was not trying to make the Internet company pay for the install of the roof valley, I was wanting to work through the solution to simply move the dish and have a new proper placement but also work with him to try and address the expense I will be out as a result of the roof repair. If this is the way the owner of a company who has strong ties to our community in Paola and Louisberg behaves then I want to make sure no one else goes through the same experience I did. This type of behavior and service is completely deplorable. He should be embarrassed in how he acted to his customer. Hopefully no one else has the same experience.

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

Michael should be considered your MVP.A major asset to your company. Knowledgeable, friendly,polite…read moreand fun happy guy. Thanks for making my day a much less stressful day. Thanks to Michael!

the employee's were so very kind, but the new screen protector had air in it just 4 days after the…read morereplacement. They were unable to offer a new replacement or refund of any kind. Super disappointing

I had Integral come out to my house on a Saturday to help me with a couple issues I was having with…read moretwo different laptops. Adam was the technician who came to help me out and I couldn't have been happier with the outcome. He contacted me in the morning to let me know about what time he'd be at my home, he was on time, very knowledgeable, and a great conversationalist. He was able to diagnose the issues quickly and provided me various options for fixing the issues based on how much I spent for the laptops and how much I'd be wiling to spend on the project. I was very happy with the professionalism and experience of working with Adam. I will definitely use Integral again for any future issues that I have and would 100% recommend them to anyone who has computer issues.

Burton Kelso is very good at what he does. He is very reasonable. He completely redid my computer…read morein my home.