They have been great to work with! We had to cut down a tree in the fence line in order to have a…read moreclear path for service. They helped us identify which one and we were set up in no time! That was two years ago and we have never had an outage yet! They even called us one time when there was an outage in the area just to be sure we did have service. People have been great to work with and I am so happy to have internet now!

My wife had signed up for Gobrolly after hearing and reading such positive reviews. On 12/10/19…read morewhen the local installer came out to our new construction house build, he explained the options for the install would either be the roof, or a pole alongside the house. After a review of the options, it was best determined the roof was the lesser of the unsightly option to pursue. The install went visibly okay until the roofing company came out to inspect their work and noticed GoBrolly's installer had drilled holes into the entire valley of the roof pitch to secure their cabling. All in all a costly repair of $2,400.00. I Received a call from the owner of GoBrolly (aka Rick) who quickly barked to me that I had signed and approved the roof install and that he wasn't going to fo anything. This was followed by over 30 minutes of silence on his part. I thought he'd put me on hold! I finally gave in and stated to him that I found this behavior to be completely childish. He then proceeded to hang up on me. Thirty minutes later, a customer service person called me to say the owner had told her to discontinue our service permanently and refund our install. I found this unbelievable and a terrible example of how a customer is treated through the course of a unique set of unfortunate installation circumstances. We haven't even used the service because we havent even moved in to our house yet! I've been in customer service all my life and I have never, ever experienced a situation like this. I would have expected an owner to take responsibility of the situation and attempt to resolve an issue together. I was not trying to make the Internet company pay for the install of the roof valley, I was wanting to work through the solution to simply move the dish and have a new proper placement but also work with him to try and address the expense I will be out as a result of the roof repair. If this is the way the owner of a company who has strong ties to our community in Paola and Louisberg behaves then I want to make sure no one else goes through the same experience I did. This type of behavior and service is completely deplorable. He should be embarrassed in how he acted to his customer. Hopefully no one else has the same experience.

I have nothing but praise for this company. They keep in touch to make sure service is working…read moregreat. No one else would do that. The service is amazing, the customer service is incredible

We moved, 10 miles from our current home in the SAME town. They don't offer service at our new…read morehouse & are charging me a $200 early termination fee. That is WRONG when you can not even provide the service to me in the SAME town. HORRIBLE customer service, would NOT recommend them EVER!!!

Spectrum did a great job installing my internet service using old cable that went up the wall into…read morethe second floor. They even came out and moved it again to a better spot in the downstairs utility room. All for free. The service is the best I've had. Can recommend them enthusiastically!

Internet buffered constantly! Had to call to cancel because they won't let you online. Did this on…read moreAugust 28th. Returned equipment to store, 23 people in line so I took it to UPS. Got another bill on Sept 9, they said I never canceled. Tried to offer me service and got mad when I refused and wanted to just cancel. Supervisor wouldn't get on call. They canceled effective today, I will be very angry if I get another bill. Beware!!!

Don't fall for that first two months free crap. I just received my first bill after 4 months with…read morelate fees, paper billing fee, and late fee. That $30 a month is actually $52.35. Since they never sent a bill last month they actually think that I am going to pay $105.35. Good luck with that.

Absolutely shit service. Internet goes out once a week. I have had 5 tickets in the month of…read moreDecember alone. Garbage, garbage, garbage..... I was supposed to have someone out two tickets ago to get new equipment and still no one. If I could give no stars I would. If my apartment complex didn't make me have them for internet I wouldn't. They gave me a month free credit but it's for NEXT month.

This one's a doozy enjoy.. y'all will know me from this, y'all need fired…read more. Called in to ask about phones in stock because the surrounding stores weren't. I was told they had plenty but no max's. I said great I'll be in in 10 min. Got there to no one in the store but 4 employees sitting chatting at the center table. One kid approaches and asked if I was the man who called. I said yes, he said okay we just sold our last one.. I thought he was joking as he had "plenty." Even on a first come first serve you tellin me 0-10(plenty eatimate) people walked in and out and bought all the phones in the 10 min it took me to get there. FUCK NO. Here's the two options of what really happened: 1- this employee sucks at there job, didn't actually check stock when I called, and had to give me the unfortunate news, which is what it is if so but still yet possibly lying about selling the last one 2- given his 3 giggly and eye balling friends watching the convo behind him he lied to my face so he or his friends didn't have to do their jobs in the remaining 2.5 hrs of being open and accomplish making a sale. All in all pathetic excuse for employees, sad thing is I avoided coming to belton knowing the employees might be shit, felt bad for Verizon being proved right that their Belton MO employees may possibly be too immature for a job. Just tried to be a paying customer. Some of us ain't stupid and I should've called y'all's asses out on the spot. Instead I hope you get fired. lol Sorry Verizon. Hmu when someone actually wants to do their job and help. But again is it possible I'm wrong? Sure and if so I'd eat my words, but am I?? We may never know. Just don't come here unless you can deal with shit service.

Top notch service. Nick was very helpful and fun to talk to. We appreciate everything he didread more

Love the staff here! Went in to get a personal hotspot WiFi and was in and out with exactly what I…read moreneeded. Probably one of those most painless shopping trips I've ever had. Got to see photos of one of the employees puppers which I loved. Brought my fur baby who is on furlough from the shelter w/me and he got lots of

If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

Absolutely slow! The help there seems like zombies, not in any hurry to help. Then they want you to…read morecall people over seas who don't have a clue of what's going on, for help. In no way are they helpful. The product isn't worth the money. In no way did I get service.

I have mixed feelings on this company as a whole. Let's start by saying the internet it self is…read moresuffice. That's pretty much the only compliment I can give out. I live in an area where they only have Xfinity and that is why I use them! I am strongly considering moving just to not have this service. Customer service is okay to say the least. They have an automated system that you can barely get ahold of anyone. When you opt out of receiving text messages they still send them. When I first signed up they had me pick the box up but my internet did not work so they sent out a technician. Come to find out the store actually gave me the wrong box. Later on I see they charged me $100 service fee for the technician coming out to replace the incorrect box. They have multiple internet outages and there is nothing you can do about it but wait. So, good luck if you work from home! My internet would not work properly for almost a week I called in every day! They finally sent someone out to "resolve the issue" and as soon as he left it was the same issue. So they sent a senior tech the very next day. Come to find out cords and the box needed to be replaced after only have it for 5 months! Of course they charged $100 to my account.