To start, they're overrated, in my opinion. What started as promising ended poorly. I heard all the right things so we went with them. Turns out it was a mistake. I felt I was being belittled for not spending our money on a private adjuster and it didn't get better. It appeared to me as though I was to continue a fight with our insurance carrier to increase the profit for MCH. We were told we were being taken advantage of by the carrier. That's not their call to make. It was our decision and we had a difficult time keeping them within what we decided to accept. It is our home after all. We have the final input. They still wanted more. After countless emails and texts with the owner I was finally able to talk to a person and settle on the scope of work. You see, the owner refused to talk to me. Isn't that his job? We had a pre-construction meeting where our project manager wasn't sure how things would be done. He had to talk to someone else. Shouldn't a PM know the best way to proceed? Shouldn't you know what you're managing? After scheduling the work they arrived with a subcontractor. I was lead to believe they self-preformed the work. I was mislead. Not only was some of the material the wrong size it was also the wrong color and texture so it didn't match existing materials. They were "Sorry I caught it before they did". Really? What if I didn't notice it? Excuses were made and our aggravation grew. Plus we had to clean up after they left debris in the yard and unnecessarily blocked the garage! They were supplied a complete materials list from original siding construction. They knew exactly what to supply and failed miserably. Then, they decided to change to scope of work without consulting us. Again, really? There was no on-site supervision of their subs. I feel that some of the work was questionable at best. The roofing sub was ok but they were instructed to change that scope as well. I again brought it to their attention and the owner argued, via email it wasn't in the scope. After being proven wrong he blamed his office. I guess he's never heard "The buck stops here". MCH would not supply a warranty for the work they were paid to do. They gave us a manufacturer warranty for the material and made the roofing subcontractor had to supply a workmanship warranty. Our agreement was with MCH, not a subcontractor. If you build a home and have an issue, you go to your builder, not their subs. That's how the process is supposed to work. I felt MCH was simply removing any responsibility from themselves for the work they were paid to do, or oversee in this case.
Then our PM was unavailable and I was told had no one to fill in. Not even a job foreman we didn't know existed until we decided to part ways with MCH. The foreman only existed to be a witness during a final roof inspection. My opinion. If we had a foreman the entire time, why wasn't he there to fill in for the PM or supervise the subs? At this point there was much more to be completed. Our entire project was sent into a tail spin and we were left hanging due to their total mismanagement and lack of communication. Imagine having to take over to get your home back together after an albeit minor tornado. It was a bit overwhelming. They were paid, at a premium price for what was completed even though it didn't follow the original scope of work. We felt we were in a legal battle with someone who claimed to be looking out for us. Everything they did was written and designed to protect their company and in the end we felt like the enemy. They even tried to prevent us from reviewing them. We were forced to consult our attorney. Never in our wildest imagination did we think this is how it would end up. I would imagine they have had satisfied customers but we certainly are not one of them. None of this review is intended to discredit or disparage, it is simply an honest summary of what we as homeowners had to endure. To say the least, anyone else would have been angry and frustrated too. I'm sure there will be a rebuttal to this review probably placing the blame on us but that's what happens when a company looks out for itself over their customers. Again, my opinion. We're not, as former customers of MCH telling you not to use them. All we are saying is do plenty of research, understand why they are no negative reviews and be careful what you wish for. You just might get it. read more