My car was in need of an oil change and I had a recent disappointment at a dealership so I was…read moreseeking another outlet beside Jiffy Lube who I promised myself I would never go to again. I noticed that this new store had opened and it hadn't been there very long and so I decided that I would go in and see if I can get an oil change done. First of all of this location was built where a bank used to sit and unless you live in the town, you're not gonna know that it's there. But it's located on the corner of 27th and Iowa and its very visual. Access to the facility is very easy to get to and it is not crowded. First of all they have a sign in the front of their building that says oil change in 15 minutes. I was skeptical when I saw the sign because I've never had an oil change done that fast, but I went ahead and pulled into the line. I was immediately greeted by a blonde female and I was impressed that I was looking at her uniform and I seen all the dirt and oil on it knowing that she's working as a mechanic and making a decent salary then did my heart good to see a woman working there. She greeted me and was very friendly and told me where to park. there were five other cars ahead of me. One negative thing did happen was that they made me change lanes four times. They had me move from Lane one to lane three, then from Lane three to Lane two and then eventually made me move back to Lane one, then they made me back out so that someone in lane two could get in front of me in Lane one. I know that's a lot and and it was extremely frustrating and that's why that was an issue for me. As far as I could see there were six mechanics all working the three lanes not to mention the people who were under your car doing the oil change so they were well staffed and well-equipped. The place was clean. No trash or debris, it was spotless. They all helped each other and worked in teams of two. Most of all they were engaging. they kept talking with me. I had a guy who told me everything that I need to know. He showed me what the level in my car was, showed me the filter, everything I needed to know he informed me of . in the past, I had oil changes done and nothing was never communicated with me, until it's time to pay the bill so I did feel that this place was a step above other places in that respect. Now I do believe the oil change is a little expensive but I don't think it has to do with the company so to speak. I think it's just inflation in general. And they have to stay competitive with other businesses that do the same, so I get it. Overall I would recommend going to this Valvoline and even though they promised they can get it done in 15 minutes I was there probably 35 minutes but even that is better than sitting in a dealership waiting for hours for a simple oil change

Was in an out in less than 20 minutes! They did offer other services but I passed for now because…read morejust needed an oil change. Used a coupon so it wasn't too expensive. Everyone working was super friendly and willing to answer questions. Best part to me...it was all women working! That made me feel extremely comfortable sitting in my car while they worked. My car sounds better just driving out of the lot. It was a good experience!

This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

My 95 year old grandma called me crying because the tire on her riding mower was flat and there was…read morenot anyone in town who would fix it. The local mower repair company said it would be 3 weeks before they could get to it, and of course Walmart and the local tire dealer, just laughed at her. I told her I would go to lawrence and see if I could get it fixed. on the way out of town, I stopped into "Castrol" as they had fixed tires for me in the past and I take advantge of their, "bring your own" oil change special! I drove in and showed them the tire, the guy grabbed it, disappeared into a shed, 5 minutes later he emerged with the tire having replaced the vale stem and repaired the leak! He smiled and said "No Charge!". Wow! They earned my business for life. You should have seen the smile on "Grandmas" face when I had her tire back on and she was mowing in less than 20 mins from when I left! Thank you so much!

We are from out of state. The men were polite, professional friendly and fast. We sat in car and it…read moreonly took 10 minutes just as they promised.

Jason/manager was very helpful in getting the tire replaced on our rental. Out of town and on our…read moreway to a family event. Also, a shout out to Johnnie/tech, for making quick work of the replacement.

exceptional quality and customer service. With quick and great quality service. And done quickly…read moreand efficiently. I appreciate the serviceman as well his name is justin and he has helped us and ensured that we will definitely be returning. with incredible positive attitude and helpful information. Thank you again. Truly an exceptional experience.

Spot on 10 minute oil change. There was no wait, I was able pull in immediately. I was greeted by…read morethe tech and they got to work ASAP. I was handed a few goodie items while I waited. The owner even came over to introduce herself and answer a few questions. This is a great addition to the Creekside neighborhood. I will be back for sure. Follow them on social media for deals, I was able to get 50% off my service in the month of June.

i messaged to get a quote and heard back very quickly! i went right it shortly after i received a…read morequote for an oil change. i had a very short time for a wait and it really was about 10 minutes for them to do my oil change. super fast service. they really are so friendly there and there's lots of discounts available for many different workers and even a ladies discount on tuesdays! i probably won't go anywhere else this was so quick, affordable and easy! i was so iffy bc there was no reviews but honestly couldn't have asked for a better service

I have used Gregg Bruce Auto for close to 10 yrs now. I thought I would try some mechanics closer…read moreto home, but ended up dissatisfied, and am glad to drive the 25 min to get the care I have come to expect. They have even dropped my vehicles off at my house so that I wouldn't have to drag my wife with me to pick it up. Great service!

From the owner: Oil Change, maintenance, transmissions, engines, a/c, batteries, brakes, tires, alignments,…read morediagnosis, programming, etc --If you aren't sure just call or come by and ask--

I went in for an oil change and the staff were amazing!! They were so kind and honest during the…read morewhole thing. All down to earth people just having a good time. My oil change only took a few minutes as well. Great service, great people!

Daughter to he Mazda in for oil change 4 months ago. I'm changing it today. They forgot to put the…read moresplash shield to the oil pan back on, and didn't put a crush washer on the oil pan drain plug, so it developed a slow leak. Why can't these places train people to do a job correctly?!? At least have a system that double checks before leaving the shop. What A$$holEs of incompetence

I've been going to this location for my oil change for about 3 years. It's my favorite, the staff…read moreare always very friendly and efficient. They are real with me and don't push expensive products/services on me. Love yall

Nice and helpful employees and good service! had my oil changed in 15 minutes, it would have taken…read moreme 20 years to figure it out. shout out to Chris too! super friendly and helpful guy:)