Mark is great! I was…read morein Topeka this past Memorial Day weekend to attend a wedding when disaster struck. The bride was having wedding day jitters on Friday, and she accidentally backed her SUV into the groom's pickup. She broke her passenger-side tail light; and it had to be replaced immediately that day, or there would be no wedding bliss. After looking him up on Yelp, I called up Mark. Although he was not able to supply me the part himself, he went the extra mile and told me where I could find it. The man is great. There was absolutely nothing in it for him, but he still went the extra mile to help me out. I was able to install the tail light before the wedding and averted a disaster. I will be forever grateful to Mark for helping me save the day. Thank you!

Brought my vehicle here for secondary opinion on my BMW. The primary issue was a burning smell…read morewhich was caused by a bad valve/gasket that was leaking. I also noticed that my RPMs were off. They did their diagnosis. I was really happy they fixed the issue with the smell but even though they replaced the spark plugs, my RPMs are still off. Their cost was actually more than what I would have paid at the dealer but I do prefer to support local mechanics. John was nice to work with and I appreciated their communication and timeliness.

My 95 year old grandma called me crying because the tire on her riding mower was flat and there was…read morenot anyone in town who would fix it. The local mower repair company said it would be 3 weeks before they could get to it, and of course Walmart and the local tire dealer, just laughed at her. I told her I would go to lawrence and see if I could get it fixed. on the way out of town, I stopped into "Castrol" as they had fixed tires for me in the past and I take advantge of their, "bring your own" oil change special! I drove in and showed them the tire, the guy grabbed it, disappeared into a shed, 5 minutes later he emerged with the tire having replaced the vale stem and repaired the leak! He smiled and said "No Charge!". Wow! They earned my business for life. You should have seen the smile on "Grandmas" face when I had her tire back on and she was mowing in less than 20 mins from when I left! Thank you so much!

We are from out of state. The men were polite, professional friendly and fast. We sat in car and it…read moreonly took 10 minutes just as they promised.

asked for a price and got the we've got to talk first BS... avoid them if you're trying to compare…read moreprices as they're more interested in selling you than servicing you.

From the owner: Complete Auto Repair ! From Air Conditioning to Window Repair And Everything In between !read more

Spot on 10 minute oil change. There was no wait, I was able pull in immediately. I was greeted by…read morethe tech and they got to work ASAP. I was handed a few goodie items while I waited. The owner even came over to introduce herself and answer a few questions. This is a great addition to the Creekside neighborhood. I will be back for sure. Follow them on social media for deals, I was able to get 50% off my service in the month of June.

i messaged to get a quote and heard back very quickly! i went right it shortly after i received a…read morequote for an oil change. i had a very short time for a wait and it really was about 10 minutes for them to do my oil change. super fast service. they really are so friendly there and there's lots of discounts available for many different workers and even a ladies discount on tuesdays! i probably won't go anywhere else this was so quick, affordable and easy! i was so iffy bc there was no reviews but honestly couldn't have asked for a better service

This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

I went in for an oil change and the staff were amazing!! They were so kind and honest during the…read morewhole thing. All down to earth people just having a good time. My oil change only took a few minutes as well. Great service, great people!

Daughter to he Mazda in for oil change 4 months ago. I'm changing it today. They forgot to put the…read moresplash shield to the oil pan back on, and didn't put a crush washer on the oil pan drain plug, so it developed a slow leak. Why can't these places train people to do a job correctly?!? At least have a system that double checks before leaving the shop. What A$$holEs of incompetence

This place was recommended to me by a friend I trusted. I had a wiring issue with my headlight…read more Anyone could pop the connectors apart and see it was fried. No Rocket Science there. Walking out to get the truck, pulling it in, popping the hood, popping the connectors apart to see the problem, putting them back together, and reparking my truck would have been a max of 10min. Russ gave me a few different options, told me he would "order the part", made an appointment for 9am Monday April 29th, and he said it should take about an hour. All is well right? Wrong. I dropped my truck off at 8:55 Monday morning, Russ said they "had the part", and I went across the street to my amazing Chiropractor, got adjusted, and as of 9:37am the Chiro assistant and I look out the window where we both see my truck has yet to be touched. I went back to the shop and told him we'd have to reschedule for an appointment time he could keep because I'm on a tight schedule and can't sit around as I had contractors at my house standing around. Its now 9:43am and he tells me his guy is on his way out to get my truck and they could still have me out by 10am.... I thought to myself... He said this would take about an hour... how is he going to have me out in 17min? I told him to go ahead and fix it. His guy pulls my truck in, Russ goes out to the garage (not knowing me) he's completely unaware of how good my hearing is. I actually hear him laughing to the mechanic on how he told me it would take an hour. At that point I should have gone out, grabbed my keys, and left. 22min later my truck is done and he charges me $165 for parts and labor. Nothing about this sat well with me, but I had to get back to my house. The next morning I popped the hood so I could see what part he put in so I could look up the cost. There was no part. He simply, removed the connectors, spliced the wires together, and charged me $165. I called to say I thought I paid for a part as he said he would order the part and that morning he said he had the part, but there was no part, just spliced wires. I asked why I was charged $165 for 22min of labor???? He switched from "parts" and labor after being confronted there was no new part, to that was the cost of diagnosing the problem (max 10min) and repairing it. He charged me $165 for no parts and 32min total Labor. He completely screwed me over. I've let the individual that recommended him know that he screwed me over and not to recommend him to others. Also, there are more than a few of us still looking for an HONEST mechanic after our mechanic sold his shop in Lawrence a few years ago. This place will rip you off and we've yet to find a good and honest shop. Had he done the job at a fair price, not laughed to his mechanic about telling me it would take an hour, and not screwed me over,... I would have referred my friends still looking for an honest mechanic to his shop, but that's his Karma. He made a choice to screw me over and as a result, lost possible new customers (still looking for a mechanic) after they made their own decision to keep looking for an honest mechanic after hearing my shop "experience."

Great service, friendly atmosphere, very helpful and they explain everything to you in a way that…read moreyou understand. Us non-mechanical people can benefit from Midwest Auto Center.