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    Ross Automotive

    2.0 (1 review)
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    2 years ago

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    Midwest Auto Center

    Midwest Auto Center

    (2 reviews)

    This place was recommended to me by a friend I trusted. I had a wiring issue with my headlight…read more Anyone could pop the connectors apart and see it was fried. No Rocket Science there. Walking out to get the truck, pulling it in, popping the hood, popping the connectors apart to see the problem, putting them back together, and reparking my truck would have been a max of 10min. Russ gave me a few different options, told me he would "order the part", made an appointment for 9am Monday April 29th, and he said it should take about an hour. All is well right? Wrong. I dropped my truck off at 8:55 Monday morning, Russ said they "had the part", and I went across the street to my amazing Chiropractor, got adjusted, and as of 9:37am the Chiro assistant and I look out the window where we both see my truck has yet to be touched. I went back to the shop and told him we'd have to reschedule for an appointment time he could keep because I'm on a tight schedule and can't sit around as I had contractors at my house standing around. Its now 9:43am and he tells me his guy is on his way out to get my truck and they could still have me out by 10am.... I thought to myself... He said this would take about an hour... how is he going to have me out in 17min? I told him to go ahead and fix it. His guy pulls my truck in, Russ goes out to the garage (not knowing me) he's completely unaware of how good my hearing is. I actually hear him laughing to the mechanic on how he told me it would take an hour. At that point I should have gone out, grabbed my keys, and left. 22min later my truck is done and he charges me $165 for parts and labor. Nothing about this sat well with me, but I had to get back to my house. The next morning I popped the hood so I could see what part he put in so I could look up the cost. There was no part. He simply, removed the connectors, spliced the wires together, and charged me $165. I called to say I thought I paid for a part as he said he would order the part and that morning he said he had the part, but there was no part, just spliced wires. I asked why I was charged $165 for 22min of labor???? He switched from "parts" and labor after being confronted there was no new part, to that was the cost of diagnosing the problem (max 10min) and repairing it. He charged me $165 for no parts and 32min total Labor. He completely screwed me over. I've let the individual that recommended him know that he screwed me over and not to recommend him to others. Also, there are more than a few of us still looking for an HONEST mechanic after our mechanic sold his shop in Lawrence a few years ago. This place will rip you off and we've yet to find a good and honest shop. Had he done the job at a fair price, not laughed to his mechanic about telling me it would take an hour, and not screwed me over,... I would have referred my friends still looking for an honest mechanic to his shop, but that's his Karma. He made a choice to screw me over and as a result, lost possible new customers (still looking for a mechanic) after they made their own decision to keep looking for an honest mechanic after hearing my shop "experience."

    Great service, friendly atmosphere, very helpful and they explain everything to you in a way that…read moreyou understand. Us non-mechanical people can benefit from Midwest Auto Center.

    Hinshaws Mobile Service

    Hinshaws Mobile Service

    (1 review)

    I don't leave many reviews, but 100% recommend this guy. Only reservation is I don't want other…read morefolks to discover him! Actually came out and fixed my car in another shop's parking lot!

    From the owner: Hello! My name is Cole Hinshaw. I have been in automotive repair since I was "knee high to a…read moregrasshopper." I have had multiple jobs in garages, working for big companies, and the one thing I could never agree on, is how hungry these companies were for money. It sickened me having to turn away people who had legitimate safety concerns with their automobiles, all because they couldn't afford the jacked up bill that was the "corporate standard." So I decided to branch out with my skill set and do what I can to ease the pain of some of these services with a big smile and a small bill! Unfortunately but ultimately the world doesn't allow one to live on pure heart, so yes i do ask for compensation for my work, but i feel you will find what i ask for is FAR below any big shop you'll find in this area! Plus I happen to have a pledge that none can compete with! My pledge is this: "If I can't fix it, You don't pay" Yep you read that correctly! I don't care if I've driven 40 miles to get to you and spent 5 hours trying to solve the problem. If in the end it is not fixed? I will tip my hat, apologize for being unable to complete the task, and be on my way after suggesting whatever I can to help you find the solution you need! I come from a small town where your neighbor was treated like family, and that is what I wish to bring to my business! So please, if there is ever anything I can do to help, don't hesitate to give me a call!

    Ross Automotive - autorepair - Updated May 2026

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