I have not been coerced or paid to write this review. I did not personally know anyone who is…read moreemployed at Garber Automotive. However, after having my auto serviced yesterday, I feel like a part of their family! This is truly the best automotive business in which to take your auto. You will most likely be greeted by Paige upon entering. She is professional and extremely kind and knowledgeable. Paige sent quotes to me before I took my auto in, she's awesome! I had planned on reading for 4-5 hours while waiting for my auto. Paige spoke with Micah (owner) and he went to warm up his truck to take me home. That was unexpected, appreciated and over the top customer service! I had a list from the dealership in KC of everything that needed to be done for maintenance. The pricing was SO much better with Garber, but in addition, they told me several of the items on the list did NOT need attention. Micah could have ripped me off and charged me to do some things that didn't need to be done. I have such peace of mind now that I found a place that I trust to maintain my auto!! I was hesitant to write this review because I know it could help to increase their business and when I need an appt I may have to wait.....but there's nothing like finding that local, family business which takes perfect care of their customers, I had to share and will take my chances of getting in to Garber!! This business should be at the top of your list!

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

Absolutely the best quality you can trust service in Lawrence, Kansas. Also the only full service…read moregas station that pumps it for you old school style. You do get what you pay for. Car wash? That space mostly is parking for overflow vehicles. Awesome business but schedule way ahead for appointments anymore. I have all my service done there or where they send me at times. I also rely on them to approve or disapprove most all of our previous used vehicle purchases. How I do go on! Trust me I could. Just go there soon..

These people do excellent work. They take a long time to complete work. They're not designed to…read morescale. If you can get Jesse to schedule your car, that's best. Another young man is there who has been very rude to me. If he's there, I wait until Jesse is there.

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

Went in a little skeptical of some 5 star reviews on other websites, but felt optimistic enough to…read moreschedule an appointment to get my suspension looked at because the place I went to before them seemed sketchy. Had to schedule a few days out because it was late on Friday and Monday was booked. They got it on the lift on Tuesday (and even let me look at it) and told me that the only problem with my car was my tire (among another issue that wasn't immediate) and they don't even sell tires or tire service directly. I later asked them if I needed to address the problems the other place was trying to charge me for and they weren't convinced those problems were worth addressing immediately. The reason I write is, I believe the service they did was solely out of building a trusting relationship with me and future clients and I know that's hard to find in an auto repair shop.

They charged us $1,300.00 to replace two coil packs and spark plugs. The truck broke down two…read moreblocks away after picking it up. We hired a new mechanic. He said, they only replaced one coil pack and no spark plugs. He did the work Doug's said they did and charged us for but didn't do. Truck runs fine now. Also, no one from Doug's will call us back. I'm going to have to start with consumer protection for now. Be aware of this place. They stole our money and lied to us.

Jake saved my car and my sanity. He told me exactly what was wrong with my car after I spent…read morehundreds at another place, how much it would cost to fix, and the problem was actually gone after the repair. This type of honest and knowledgeable service has been incredibly elusive, so I'm very thankful I found Jake's.

These guys have a lot of integrity which is super awesome. I am always nervous around car people…read morebut I ran my trusty test just to check and see, and they passed! I brought my car in for an oil change after my cross-country move to Lawrence a month or so ago. When I was leaving, I told them they could look it over to see if any other work needed to be done and that, if the air filter looked bad, I'd be more than willing to replace it. I mentioned that specifically because we replaced it about a month ago. They said our air filter looked brand new and that everything else was totally in order (we got the car souped up, $600 with my old mechanic, right before the trip so this doesn't surprise me at all). Test passed!! Oil change for my Chevy sonic was ~$60. They don't have an area to wait or anything which is no big deal if you can have someone take you somewhere else (like a coffee place on Mass) or walk yourself (it's less than a mile). It's not the best area to walk through because of the high traffic. I understand that because they are so small a sitting room might seem silly. They also really liked having a lot of time (like a few hours for an oil change scheduled days in advance) so you wouldn't want to sit their anyways. Their parking lot is difficult to navigate because they have so many cars just kind of there. I think I don't understand why because I'm not a car person. All I know is, I was terrified of hitting something because they are so close together. Basically, cosmetic/convenience issues but a mechanic with integrity will always get at least 4 from me because they can be so hard to come by.

Commenting in hopes someone sees it before hiring Harris to do any work. They've had my truck on…read moreand off since August 2025, and it's now October. My truck was blowing hot, and I assumed I had a ac line leak. They told me there wasn't a leak, just the control panel needing replaced. They charged $350 to do this, and when I got the truck back it didn't blow at all. They continued by putting 3 or 4 new control panels in, and in the end said they finally fixed it, but now there was a leak and needed another $530 to fix it. I ONLY agreed to continue because they confirmed the truck was blowing properly now. I took it home and it's not blowing at all again. I went in today and they now say it's likely not the control panel at all, but they only agreed to refund $335 dollars or leave the truck with them again after being argumentative and treating me like an idiot. My issue is simply the fact they tried the control panel multiple times, never fixed the blowing issue, lied and said they did so I'd spend another $530 to fix the leak, and now they say it's not the control panel at all. Such a scam. Stay away!!!

I have been servicing my vehicles for over 10 years and been satisfied with the quality and the…read morepromptness of the service. I just made another appointment for next week.

Worst experience in 50 years of car ownership. Gave me a price. I trippled checked it before i…read morecame. Then when i got here they raised it by 11x after driving an hour to get here! Yes thats a 1100% increase. Do not go here! Not trustworthy people. Apparently dont really know Mazdas.

Horrible adherence to appointment timeline. Scheduled an oil change and waited 90 minutes. They…read morewere informed in advance that I would be waiting.

My girlfriend and I received help from both Tina and Nick, and they were incredible! I was very…read morehonest with them about us not knowing too much about cars, but I had some skepticism about some pricing and other options. I asked them multiple questions (often belaboring a point) and they remained calm, respectful, and helpful. Would gladly come back here in the future and recommend it to my friends. Interior was, the diagnostic report was extensive and highly detailed, with quotes for all recommended service. Tina made it a point to mention that all information in the report is intended to be for the consumers benefit, and that just because it is included doesn't necessarily indicate a replacement is needed immediately, but rather that it outlines something within the car isn't working as intended. I appreciated her openness. Great place!

Do not take your vehicle here. They will charge you thousands of dollars and leave your car in the…read moreexact same broken, unsafe condition with no resolution. My car entered Don's Auto Center on January with a stalling issue. It is now June, and after they charged me $2,529.47 and installed three separate fuel pumps, my vehicle is in the exact same inoperable state it was in five months ago. They were about to install a fourth consecutive pump onto the car rather than admitting they couldn't properly diagnose the underlying issue. Enough is Enough. Their business practices are completely untrustworthy. On one of the stalling occasion, my check engine light came back on immediately after a "repair." I scanned it myself and found the exact same fuel pump codes. When I brought it back, the technician pulled up a circuit code and explicitly asked the manager, Joe, if he should clear the code (turn the check engine light off.) Joe told him yes. They completely gaslit me, claiming the light was just because my gas was low. I left, filled the tank, and the car violently stalled out in 4:00 PM traffic less than 20 minutes later, leaving me stranded and shaking while cars honked and swerved to avoid hitting me. As a woman, dealing with this establishment has been a nightmare. The gaslighting, the flat out dishonesty, the lack of responses when emailing or texting when I'm just trying to figure out what's going on with your vehicle is unsettling. How many fuel pumps should I allow them to put on my car? This fourth fuel pump was the last one in the world and then they were obsolete as what I was told. I asked them OK so if this one doesn't work then what? They said to take it up with GM dealer. Instead or admitting they were stumped and offering a refund, the General Manager, Ricky, officially banned me from the property, canceled my warranty, and refused to pay for a $105 out-of-pocket towing fee caused directly by their failed repair. When I safely removed my property from their lot and attempted to voice my experience, the GM immediately sent me aggressive legal threats via email to intimidate me into silence. I am refusing to be bullied. They took $2,529.47 of my money for a repair they could not successfully complete. Avoid this shop at all costs unless you want your time wasted, your money taken, and your safety put at risk. Everything I've said, I have actual proof and receipts of. If they respond in any kind of way to try to discredit it what I'm saying it's all a lie.