Do not take your vehicle here. They will charge you thousands of dollars and leave your car in the exact same broken, unsafe condition with no resolution.
My car entered Don's Auto Center on January with a stalling issue. It is now June, and after they charged me $2,529.47 and installed three separate fuel pumps, my vehicle is in the exact same inoperable state it was in five months ago. They were about to install a fourth consecutive pump onto the car rather than admitting they couldn't properly diagnose the underlying issue. Enough is Enough.
Their business practices are completely untrustworthy. On one of the stalling occasion, my check engine light came back on immediately after a "repair." I scanned it myself and found the exact same fuel pump codes. When I brought it back, the technician pulled up a circuit code and explicitly asked the manager, Joe, if he should clear the code (turn the check engine light off.) Joe told him yes. They completely gaslit me, claiming the light was just because my gas was low. I left, filled the tank, and the car violently stalled out in 4:00 PM traffic less than 20 minutes later, leaving me stranded and shaking while cars honked and swerved to avoid hitting me.
As a woman, dealing with this establishment has been a nightmare. The gaslighting, the flat out dishonesty, the lack of responses when emailing or texting when I'm just trying to figure out what's going on with your vehicle is unsettling. How many fuel pumps should I allow them to put on my car? This fourth fuel pump was the last one in the world and then they were obsolete as what I was told. I asked them OK so if this one doesn't work then what? They said to take it up with GM dealer. Instead or admitting they were stumped and offering a refund, the General Manager, Ricky, officially banned me from the property, canceled my warranty, and refused to pay for a $105 out-of-pocket towing fee caused directly by their failed repair. When I safely removed my property from their lot and attempted to voice my experience, the GM immediately sent me aggressive legal threats via email to intimidate me into silence.
I am refusing to be bullied. They took $2,529.47 of my money for a repair they could not successfully complete. Avoid this shop at all costs unless you want your time wasted, your money taken, and your safety put at risk. Everything I've said, I have actual proof and receipts of. If they respond in any kind of way to try to discredit it what I'm saying it's all a lie. read more