Chicagoland car shoppers, beware: Midway Autohaus is a waking nightmare you must avoid at all costs. My experience with this den of deceit has been nothing short of a horror story. From the owner to the finance manager, honesty is as foreign to them as an alien language. They slammed me with a $360 documentation fee only to fumble the paperwork, and then refused to correct their own bungles despite their hollow promises. Moe in financing is a master of treachery, sneakily adding ludicrous fees like a $1,195 "handling and prep" charge for what turned out to be nothing more than a glorified car wash. The most infuriating part? They flat-out refused to cancel a $3,400 extended warranty that Moe conned me into buying. Even after the warranty company and the financing bank directed them to return the funds, Moe defiantly refused. The vehicle warranty administrator specifically told Moe to mail me the refund, but he chose his commission over decency. But wait, it gets worse. They installed non-Mercedes Benz brakes on my car, botched the installation, and incorrectly placed the sensors. This forced me to rush to a genuine Mercedes service team to replace everything properly--a service for which I gladly gave a 5-star review. Customer service at Midway Autohaus is a tragic farce. They lied about fixing my registration errors, stalled for over a week, and played incessant phone tag. Their receptionist blatantly lied about Moe's presence while he was sitting right there. When I confronted Moe, he had the audacity to call the police on me in a pathetic attempt to intimidate me. In the end, I had to bypass their ineptitude and work directly with the finance company to correct the errors they claimed were unfixable. Despite this, I'm still waiting for my $3,400 refund. This dealership is a cesspool of deceit and scams. Hardworking Chicagoans, save yourselves the nightmare: steer clear of Midway Autohaus. Preserve your sanity, wallet, and time by avoiding this pit of dishonesty at all costs. read more

I know this is my first Yelp! review but I had to sign up to talk about how great my experience at Midway Autohaus was, I just felt so welcomed. Before I got there I checked out a few cars online that caught my eye. Upon arrival I was greeted and asked which cars I was interested in and I was on my way to buying my first car. I dealt with Greg Ciszek (ask for him) a salesman that didn't pressure me to get some car I didn't want, but listened to my likes and dislikes and helped guide me into a car that I was looking for. He was very pleasant to deal with, along with everyone else I met with that day. And after about a half an hour of hemming-and-hawing over a Toyota Corolla S or a Nissan Altima, I made my decision and picked the Nissan. I put some money down so it would be there the next day to go through all of the paperwork and pay for the car (good thing I did because others expressed interest in my car but were too late, for it was mine. Be sure to put money down if you're not paying for it that same day.) When I can back the next day I was treated with the same great hospitality as the day prior, filled out my paperwork, got my license plate, sticker and freshly cleaned and detailed car. Greg was there to hand the keys over to me and show me a few extra features with the keyless entry while a worker was putting my new plates on and then I was on my way. Overall, I couldn't of had a better car buying experience. I was afraid I was going to have a bad experience and pressured into a car that I didn't want but that was not the case. Fast, friendly and helpful that sums up my experience at Midway Autohaus. Again, ask for Greg Ciszek, he was beyond helpful! read more

Don't post many reviews but felt like I needed to put my two cents in. Coming in to it my wife and I weren't really sure what to expect since we've most dealt with larger dealerships in the area but from what I had seen on their website decided to give them a go. Things start off a little rocky, a little unorganized because Kaya was temporarily short staffed but they got their act together fairly quickly once some help arrived. Eventually picked a car I liked and took it for a test drive while Kaya tried to get the price. Come back and price is a little higher than she initially thought but decided to try and deal because the car was in good condition and had low milage. After finding common ground on the price, head over to their other location to work on financing. This part is never great no matter where I've been but it's hard to avoid unless you come in with cold hard cash. They're also short staffed in financing so the wait is a bit longer than usual but eventually get down to the nitty gritty. Final price is a bit off what I was hoping so after some negotiations again common ground is found. In the end I purchased the car I wanted at a reasonable price. The car buying experience is never enjoyable so for that reason alone I give this experience four stars but comparing this experience with all the others over the years, this was the least painful. Kaya and their crew worked with me to get me the car I wanted. I would consider stopping by again in the future. read more

My name is Andrew, I bought a 2009 dodge ram from midway autohaus last week. I was very please with the customer service I received from this car company. I had a sale rep name Brandon that was very help in the purchase process of this sale. What I like most was I wasn't pressured not one bit. He was very knowledgeable about the truck and was prepared from the time I walked through the door. The good customer service didn't end there Brandon introduce me to a few other co-workers that had the same welcoming effect that made this purchase that much easier. Bill the sale manager and Chris the financial manager were phenomenal. I want to thank Bill for correcting some issues I had with the truck in a timely manner. He gave me his promise to fix my issues and for that I greatly appreciate his honesty. Chris did a great job on getting me approved with Capital one. It was late in the evening and he didn't pressure me to sign he gave me the option of signing that night or come in when I was ready to finalize the paperwork. I've brought cars in the past and was pressured but this car buying experience was the best by far, hands down I would reccomend midway autohaus to my friends and family and strangers. Please if you don't believe this post go to midway autohaus and see for yourself. #greatexperience Andrew!!!! read more

This was my first time at Midway- autohaus and I was really satisfied. My sales rep was Tom and he was very helpful. As I first walked in he greeted me and was very friendly. I was not set on a car that I really wanted. I kept on changing my mind. I was not easy every car he showed me I found something I hated in it. I looked at 8 or 9 cars and was starting to get disappointed that I will not find a car that I like.I told him what I looked for in a car and he found me the perfect car and within my budget. He also was honest with me if its worth getting that car or not. He was a person that wanted to help you get a car and be satisfied with what you are getting and not to sell you a car to just get paid and you complain about it in the future. I was surprised because every other place I went to they did not have what I was looking for. He helped me fix what was wrong on the car and helped me get a good loan on the car. I am very satisfied with my car and with how much Tom has helped me with purchasing the car. The next time I buy a car I will for sure be coming to visit Tom and buy another car from him. If you are looking to buy a car I highly recommend Tom he will find exactly what you are looking for. read more

Hello, I just wanted to share my great experience that I had with Midway Autohaus. I was looking for a car with my girlfriend. Specifically we were leaning towards a BMW. We looked through multiple websites Midway Autohaus had the best price and quality(mileage and how it looks like). After arriving to the dealership the first thing I noticed was the friendly environment that we were in. Me and my girlfriend didn't feel awkward or pressured at all. The dealership itself is very clean and organized compared to the other ones that I've been to. Another thing I liked was how diverse it is. After meeting our salesperson Kaja, she made us feel like we were part of the family and wanted to genuinely help us. After picking out the car we liked, we test drove it and ran our credit. While we were waiting for my parents to come to cosign, there was an employees birthday. We sang happy birthday and then we all had cake and coffee. I really enjoyed the experience I had, everyone was nice and we left home with our new car happy and full of cake and coffee. :] read more

Two days ago I have purchased a car from Midway Autohaus. I spent a lot of time researching different dealers on the internet using car gurus website. I was looking for newer model Toyota Corolla with low mileage, no accidents, one owner and from highly recommended dealers. I choose few 2016 with less than 45,000 miles. I called three places with most promising outlook, asking for the lowest price, and assuring them that I will get car the same day from whoever give me the best deal. Tom Rasinski from Autohaus promised a deal I could not resist. I met him the same day and we closed the deal. He was very professional and I am very satisfied with the whole experience. Car is still on warranty and knowing Toyotas I don't expect any surprises. On top of everything he promised to pay me for the referral I gave to my nephew who purchased two cars from them few years back. Not bad! I will follow up with update on car performance in few months or sooner if something goes wrong, which I really don't expect :) Zbigniew Jankiewicz read more

I bought my car from here a year ago and it was a great experience. I went back in for an oil change and tire rotation very recently and noticed that the company hired a new manager. I was not expecting that since I specifically went back to work with the person that originally sold me my car. I was very impressed by the new manager Bill Parks. Very knowledgeable about anything that has to do with cars. He takes care of anything from sale to service and anything In between. I am a very busy person and only have one day off which is Saturday and always need fast service. I called before they were opened and was able to bring my car right away. My car was ready for pick up within 40 minutes. Not only did they do the synthetic oil change and the tire rotation they also did a brake inspection, topped all my fluids off, made sure everything was looking good, and washed the outside of my car!! All in just 40 minutes. I will most definitely be coming back to get any other service done on my car. read more

I experienced a group of really honest, gracious & friendly salespeople who were willing to go above & beyond the call of duty to meet my needs as a car buyer. The greatest aspect of businesses like Midway Autohaus is the very same thing that some people complain about; they put their customers above conventionalities. IE, their #1 priority is their customers needs; not what's "normal" in the public's stereotype of what a car dealership "should" be. So if you have some idea of what "professionalism" looks like in a car dealership... yeah Midway Autohaus is likely not that. But what that usually translates to, is telling the truth and being honest upfront when it comes to their vehicles; the good, the bad and the ugly. I was not a particularly easy customer or sale, it was a complicated process that the staff at Midway handled with respect & competence. I worked with Greg, Tom & Matt, all of whom were gentlemen of great character and who I will absolutely be referring friends & family to. read more

ZERO STARS!!!!! STAY AWAY!!!!!!!!!! I bought an Audi A6 there every thing was fine until i went to trade it in. The carfax i was givin by autohaus was a fake the car I bought from them had structural damage which they conveniently removed from the carfax they gave me. auto haus told me it was just a minor fender bender which was a flat out lie!!!!! If you absolutely must buy a car from these crooks double check EVERYTHING THEY TELL YOU get your own carfax take the car to your own mechanic and have it checked out top to bottom. And by NO Means Buy their extended warranty its garbage getting anything fixed by this company is next to impossible and takes weeks for them to approve any repairs. I still have the altered Carfax they gave me and now the carfax that Audi Gave me going to pursue legal action if possible. True to Chicago form in my opinion these guys are liars and crooks. GET YOUR OWN CARFAX I CANT STRESS IT ENOUGH THEY SELL POST ACCIDENT CARS. CARFAX.com USE IT.. read more

First off I've never heard of Midway Autohaus until I was recently in the market for a Nissan Maxima at an incredible price on car gurus. Since were from Indiana we were a little hesitant to make the trip so we went online and did some research and found some mixed reviews it's hard to always believe what you hear so we decide to make the trip anyways we were greeted by our salesman was very polite and professional he went over all the options and features of the car after the test drive was over we spoke with the manager and we feel that he gave us a great deal on our trade and the maxima. Then we met with the finance guy Chris miller who was absolutely amazing he went over all the paperwork with us provide us with a Carfax and additional reports about the Nissan Maxima he was fully transparent offered us extended warranty's he wasn't pushy and he even beat our credit unions interest-rate me and my wife are absolutely happy with our purchase thank you Midway Autohaus read more

This is the place to go if you are ready for your dream car! That's what I purchased at Midway Autohause. I walked in thinking it that if I can't live my best life right now, then WHEN? That's when I met the most informed Salesman I ever met, Brandon seriously knew every detail about every car that I test drove and I test drove a lot of cars! I received patience and proffessionalism. My very best car buying experience because I made an informed decision. I was also given a second chance. After a unfortunate repossession of my previous car. I thought I would never be able to get financed again until I was introduced to Mr. Chris Miller. The man who made it happen for me! If Chris can't get you financed, then Nobody can! Smart and quick is what he is! I am totally upgraded and I want everyone to meet these amazing gentleman at the Midway Autohause. I drove away in my absolutely beautiful BMW X4 and I'm the boss of it! Life really is Good!! read more

Thank you very much to Jerry for making my out of state purchase seamless. We've purchased cars in the past and were pestered with pushy salespeople that did not care about our needs Jerry was available during the entire process from beginning to end and even after the sale to answer any questions we had about the vehicle. The dealership staff was very Friendly and the Finance Manager Edith was able to get us financed and had all the paperwork ready to go before we got to the dealership. Driving 7 hours for a car and entrusting someone to describe it to you over the phone was not an easy choice but after Speaking with Jerry I felt like I was speaking with a friend versus a salesperson. I would recommend this dealership to anyone that would ask me. Thanks again the the Entire team. You guys were ALL great! read more

Thank you very much to Jerry for making my out of state purchase seamless. We've purchased cars in the past and were pestered with pushy salespeople that did not care about our needs Jerry was available during the entire process from beginning to end and even after the sale to answer any questions we had about the vehicle. The dealership staff was very Friendly and the Finance Manager Edith was able to get us financed and had all the paperwork ready to go before we got to the dealership. Driving 7 hours for a car and entrusting someone to describe it to you over the phone was not an easy choice but after Speaking with Jerry I felt like I was speaking with a friend versus a salesperson. I would recommend this dealership to anyone that would ask me. Thanks again the the Entire team. You guys were ALL great! read more

Been looking to get a car for a couple months now. I am new to driving and really don't know a lot about cars. Will my experience today was wonderful.!!!! They will always have my business. The people are nice, respectful concerning and just down great people. they help me understand the things that I didn't understand , they answer all my questions. they didn't rush me, they let me test drive anything I wanted to test drive, they put me in the right direction for the right price. they didn't try to overcharge me or have me get something that I couldn't afford they explain my contract to me very nicely and respectful. They looked at me as a person and not another sale in a pocket. a wonderful clean great place recommend anybody to go here to buy a car!!!!!!!! read more

I was intrigued that my sister had bought her car from there and so did my aunt. I wanted to buy a new car for a very long time, and I thought as its in the area, why not? The service was great! I asked to see the car I wanted and it was above and beyond my expectations for the price is was listed at. Annette was my salesperson and she went over the process rather efficiently. It was my first car that I bought for myself and I was astonished with the process that car buying takes. They made that transition rather easy for me and I was very glad that I made the decision to stop by that day. I highly recommend this place to anyone looking for an affordable and great-quality vehicle. read more

Great Deal!! So I have been searching for a newer sedan for the past few weeks. I recently came across a few cars from Midway Autohaus. What caught my attention was the low prices! I am super happy I came in because I found my dream car, a 2011 Lexus IS 250! My sales representatives made it so much easier than I thought car buying would be. The manager Greg, was simple and to the point. All my questions in finance were answered by Edith and Mike. They have a lot of cars to choose from, especially luxury vehicles! I highly recommend Midway Autohaus to anyone who is shopping for cars, they will help you find what your looking for and make the experience fun and easy!! read more

I bought a car for 7000, but the only salesman convinced me to get extra special warranty that costs only $50 extra per month . But I never seen or heard the details of it. When i had the technical small problem with the car i called the warranty insurance and found out a bad side of it. Rip Of. They canceled the warranty after my request. They gave the money back to the bank for the warranty but they refused to refinance my loan after words. In addition. Salesman Michael very unprofessional. The only good and honest and helpful guys i met are Fillip and his partner. read more

Me and my wife purchased a 2013 Chevy spark from these guys and they were amazing. The entire financing took 30 mins tops . Chris who was the sales rep was an awesome guy ,any car I wanted to drive he got the keys for. So my wife noticed the car would need tires soon and midway decided to throw in a new set of tires all we had to pay was the install pretty much ,beats $500 in tires lol. Over all me and my wife were very glad we came to this dealer because our visit was amazing . We would definitely recommend this dealer to our friends and family..... read more