As much as I love credit unions and the better service I generally find there, I can never get a…read morehold of the branch managers at Metro's Framingham location, mainly Dan. I had a task that required a manager. But it's been incredibly difficult to get one on a call or in person. This past winter, I called once a day for a week straight and got voicemail every time. I tried calling at opening hour, tried at lunch, tried different times hoping for a sweet spot. No luck, no callback. I tried email, in case that was easier. I understand what it's like to always be caught in meetings, so I figured asynchronous communication might be more fruitful. No reply. Tried calling again in the spring. Now the voicemail changed to a vacation responder. That's fine, vacation is normal and good. I asked at the branch if there was another branch manager I could talk to until Dan came back, and they said no. Giving up on calls, I decided to drive to the branch on a Saturday and find a manager in person. I figured I had a really good chance. Turns out the manager was on lunch break at 12pm, and there was already a customer waiting for him to apply for a loan. The teller told me it would take a while to assist that next customer, and the branch closed at 1pm, so I might not get a chance to see him today. So that sucked. Drove twenty minutes to be told to come back another day. And a lunch break... an hour before the branch closes for the day. (Why not wait until 1?) With no second manager available. On a Saturday. Anyway, I'm fine with everything else Metro provides, but I wish it wasn't so hard to get a hold of a manager or an associate. This is the only serious qualm I have about this place.

What a terrible bank. Horrid. They always find ways to block me from my money. They are taking 60…read moreor 90 days to review a $48 charge which is actually fraudulent. They keep me away from my actual earnings saying it's fraud when I try to use my card and in the fraudulent transactions they keep me away from the legitimate refund. If it wasn't for Barbara I would have left years ago. I finally took the plunge. I am switching banks. I am ecstatic. No, don't bother writing a reply. The time to have cared is when I was still a customer. Don't do it for the show either. NONE OF YOU CARES. (except Barbara)

Love this branch! I had to deal several times with James Lynch in the past few months and could not…read morebe more pleased with the level of customer service I got here. He is always helpful, always greets you with a smile, is quick and efficient - regardless of how big or how small the transaction is, or if this is just notarizing some paperwork for my mom. You could just tell he is happy to be there for the clients, and this is what makes me come back - definitely, an asset to this branch. I also like that the office is clean and cozy, and parking is easy. Great to have them in the neighborhood!

Customer service is lacking. 3-4 days when you transfer money. Their on line prescence is far…read morebehind other banks!

Having an appointment scheduled and having to wait for 40 minutes wasn't a pleasure experience. The…read moretransactions were very professional and able to handle the requests fast and accordingly. Over all great experience.

Here again, the male teller here with glasses is the slowest human being alive. You can't fathom…read morethe lack of speed this man has achieved. The speed of smell (not sound, or light, the speed a slow stench crawls across an office space). You can tell he's in his own little world. I understand you need to take your time but you've achieved the slowest teller in banking history

I have been dealing with Avidia Bank, for over 30 years ... long before it was "Avidia"…read more By this time, I know almost the entire staff at 17 Pope St. (most of whom moved over from the Main St. Office. There is not a more dedicated and competent team, anywhere. No matter what the problem seems to be (& they're usually of my own making), the staff seems to get it corrected, without make me look like the dummy. I recent moved to NH and anticipated moving all my accounts, to a local bank up here. I move a couple of accounts and within 15 days, I transferred everything back to Avidia ... I couldn't stand dealing with the incompetent staff in NH and had to get back to the staff on Pope St., who have always come through for me. You won't find a better banking experience, anywhere!

Elders Beware - My sister and I had a notarized Power of Attorney for my father dated 2021. We…read morereached out to Avidia and they acknowledged receipt and placement in his account file. This same banker in their Shrewsbury branch notarized a newer POA six weeks ago and she personally knew that my father was in late stage dementia. When we checked into this, Avidia could not find our 2021 and valid POA in his file and was using the new one. We fought with the bank and they finally did acknowledge our POA as the valid one. Avidia's POA and Notary Services policies, controls and prcedures are non existant. Any customer with a POA or needing notary services, beware. Especially an elderly customer!

There's always a long line at this branch. I would advise everyone to go to a different one. They…read moreonly have 1 desk person here at any different time of the day. The customer service is horrible here. I wish the manager would fix this problem . I hate coming here. The service did get a lot better here and I updated my reviews to 4 stars. It's much more enjoyable coming here now .

Unwilling to simply make change for a customer. To break a large bill into smaller bills…read more Ridiculously unhelpful narrow minded and useless. Terrible customer service.

While Northern Bank (Sudbury) is my local bank, this review is for the entire bank itself. I own…read morea small business and I have to acknowledge the wonderful service I get from my whole banking team at Northern Bank (both the Sudbury, MA branch as well as the main commercial banking team). They truly make me feel as if I am one of their most important clients. In this day in age of Covid-banking...and making sure that customer service is just not an expression but a true form of work, Northern Bank excels in all areas. I'm really happy they are MY bank.

Due to my bank here in Natick closing their safe deposit boxes I did a little research and listened…read moreto friends and received all positive input about Middlesex savings bank, in downtown Natick. Simply a pleasure! From the Branch manager, John King - to and including the young man, "Alex"ander MacLellan who did all the paperwork, legwork and all around "old school" customer service, .. it was the most pleasant and professional experience I've had in a long time. From my initial goal of obtaining a new safe deposit box, Alex explained over and above, without "salesmanship" pushing, all that Middlesex offered, ways I could benefit my specific situation and treated me like family "old school customer service?! To me, possibly the most important ingredient of any business. All of my banking business will be shifted to Middlesex and proudly would recommend them for anyone considering any banking. Quality people who are very well trained, have been with the company for considerable time which said a lot to me. My highest praise; "Compassionate Professionals".

My wife and I opened a HELOC with Middlesex Savings Bank last year, and unfortunately our…read moreexperience after the loan was established was disappointing. We had two late payments that occurred because of difficulties setting up the initial automatic payment from our Bank of America account. Once we discovered the problem, it was corrected immediately. I expected the late fees, but I was surprised to also see two charges of $30.60. When I called customer service for an explanation, I was told that the charges were for credit reports the bank had obtained after the late payments. What I found difficult to understand was why additional credit reports were necessary. When we applied for the HELOC, the bank had already performed a thorough credit review, confirming that we had credit scores above 800 and a long history of on-time payments. The missed payments were clearly the result of a one-time issue with the automatic payment setup, not a pattern of financial problems. Charging us for additional credit reports under those circumstances seemed unnecessary. Equally disappointing was the customer service. During my phone conversation with a "VP" from the bank, I felt the interaction was unfriendly and condescending rather than helpful. I also received an email that simply stated, "Contact me in reference to your past due Home Equity Loan payment." It had no subject line, greeting, signature, or other basic professional courtesy. While that may seem minor, it reflected the same dismissive approach I experienced on the phone. My parents were lifelong Natick residents and spoke highly of Middlesex Savings Bank for many years. Their positive experiences were one of the reasons we chose the bank for our HELOC. I had expected a more customer-focused approach, particularly given our strong credit history and the fact that this was an isolated setup issue that was promptly resolved. Instead, the experience felt rude and impersonal. I hope the bank reviews both its customer service approach and its policy regarding charging customers for additional credit reports after isolated payment issues. Based on this experience, I would hesitate to recommend Middlesex Savings Bank to others.

Beware just discontinued redeeming savings bonds for customers! Would not cash my $100 dollar…read moresavings bond. Even after being a loyal customer for 20 years!

I have a Santander credit card I never use, and a debit card which I use often. I used the credit…read morecard for one $16 payment when I was out of the country, missed the bill (because I don't look at that account ) and my credit rating dropped over 100 points. One late $16 charge with years of no late payments, and Santander is not helping me to get this removed.

Five Star banking James and all the people at the branch are…read moreAmazing! The best customer service in the banking business.

Trying to transact any banking business inside a supermarket is a weird and non-private way to bank…read morefor me - hard to get used to. The staff at this location were very friendly and helpful.

I am extremely disappointed with the TD Bank branch in Ashland, MA. Last week, I went in to deposit…read morea check that had both my name and my wife's name. To avoid any issues, I brought my wife along so we could provide anything they needed immediately. The staff assured us everything was fine and nothing else was required. Seven days later, I get a call saying they now need additional documentation from my wife to release the funds. This is beyond frustrating and completely unacceptable. If they had informed us upfront, this could have been resolved in minutes. Instead, they held our money for a week because they don't understand their own basic procedures. This is not just poor service--it's incompetence. Banking is supposed to be about trust, clarity, and professionalism. TD Bank failed on all counts. If you value your time and peace of mind, think twice before banking here.

If I could give a rating of '0' I would! I had a truly abysmal experience that occurred at the…read moreAshland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan in order to consolidate our credit cards. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a 'done deal.' He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was 'nothing he could do.' So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep's mistake? If this is the product he is responsible for selling, shouldn't he be aware of this 'rule'? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep's error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it's acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank's part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.