Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

Honest and caring. What more do you need when buying a car? A good car, and Jim has them!read more

From the owner: Fine quality used cars and trucksread more

Let's start with the website is well organized and each car has many many pictures. All cars also…read morecome with car fax which is always a plus. The cars they have are all nice and priced very well which is why my boyfriend decided to purchase his truck here. I originally went in first to checkout a truck while he was at work and the sales person came back after his shift ended to show my boyfriend the truck. We had been looking for a while and this particular truck hit all the marks and some and I knew it was it. My boyfriend fell in love with the truck and decided to purchase it. A couple employees stayed late to help us out which was nice but it wasn't the most friendly experience we've ever had when buying something for a lot of money. This was all done on a Wednesday and we were told we'd get the truck Monday. We drove and hour to give money on Sunday so we could pick up the truck Monday. We couldn't pick up the truck on Monday. Disappointed we called our bank to see why the loan hadn't gone through and they said they didn't receive the paperwork until Saturday even though we filled everything out Wednesday? So annoyed at this point we had to wait and extra two days. We also had to get the plates ourself and ended up at the wrong RMV. Natick does not do plates so don't go there. Once we got the plates we were in out with the truck in under 15 minutes. It's clear they sell many cars monthly which is awesome for them but the overall experience was more stressful than it should have been. This isn't your typical dealership where you are catered to and made sure you are happy with your purchase like the big dealerships. I guess you can justify the price for the experience because their prices are just to good and hard to beat. My boyfriend loves his truck and it is very nice but there were times in the process he was extremely frustrated and disappointed with the overall process. Come here for the prices and the quality of the vehicles because they are worth it. Just be prepared not to be blown away with customer service but for sure with the ticket price!

Dont buy the over priced extended warranty and honestly don't buy from them at all. Checked to see…read moreif they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn't overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it's been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it's running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You've been warned.

Update on 9/11/17: After $3,000 in repairs, the car is finally safe. I give Stephen 2 stars because…read morehe was fair on the price of the car, but I take away 3 stars because he just did not stand behind the car. I got an independent Volvo mechanic to look it over, and was told it needed front brakes and rotors, even though Stephen told me the brake pads had 75% life left to them. When I told Stephen what my mechanic said, Stephen texted back "That's a dishonest Mechanic!" and "I don't know who your mechanic is but he sound incompetent." Well, Volvo of Southborough also diagnosed the brakes/rotors the same way without me prompting them, so who sounds like the dishonest and incompetent party? I could understand if Stephen had told me the brakes would need attention soon, but he actively lied to me when he stated the brake pads were at 75% and then accused other mechanics of being dishonest. Because the car was for my son, I paid the $3K in repairs that included brake/rotors, timing belt, transmission flush (the transmission was slipping between second and third gear), engine mount arm, etc, etc. etc. Again, because Stephen is not a mechanic, it appears he buys cars at auction, cleans them, and hopes for the best. When the cars have issues, he's liable to not return messages for many days at a time, then will disparage anyone else's opinion. This back and forth took me past the 30 day return period and I just ended up having to bite the bullet. ------------------------------------------- Update on 7/13/17: In the 30 days we've had the car, we've driven it less than 150 miles, but have learned it needs front brakes & rotors, a new axle and boot, and potentially a new transmission. This is in addition to the timing belt that I knew was due. We're looking at more than $4K worth of repairs for a car we purchased for $4,650. I'm getting a second opinion from another mechanic, and if all of the above is confirmed, I'll need to work with Stephen to return the car. In no way am I accusing Stephen of knowingly selling me a lemon, but I fully expect him to honor a refund. I reserve judgement until this is satisfactorily resolved. If we end up returning the car, I think I'll purchase my next one at a complete auto mechanic & sales so that these problems could be identified before offering a car for sale. ------------------------------------------------------------ I was in the hunt for a safe and reliable car for my new driver, my 16-year-old son. I had been a very loyal Volvo owner in my earlier days, so I was happy that my son chose a Volvo S60 as his car We wanted a car with less than 120,000 miles that was clean both in terms of its aesthetics and Carfax report. After communicating with many people on craigslist about their S60s, I was lucky to run across a 2003 with 101K miles at Ashland Auto Sales. The owner, Stephen Frasca, was more than willing to give me as many details as possible via phone, and even arrange to be at the dealership later then it's closing time to accommodate my schedule. Stephen was great in that he had the car ready for us to look at and test drive. He was so chill and no pressure. After a successful test drive, my son and I discussed what we should offer. Now, I know buying from a dealer will tack on about 10-20% above what you might pay a private seller, but knowing there was recourse if something went wrong with the car after we drove off the lot it was worth it to me. Stephen offers a 3-month powertrain warranty that is included in the asking price. It's offered from a third-party, so I can bring the car to any mechanic of my choice and they submit their bill to the insurance company Stephen accepted our reasonable offer, just a few hundred less than his asking price. Between the time we agreed to purchase the S60, and then pick it up 2 days later, he worked with a local mechanic to conduct a wheel alignment and a headlight alignment all on his own dime. Stephen really does stand by his customers and go the extra mile. My insurance agent had some questions and I conferenced Stephen in around 8 PM one night. He's good at communicating, and will call you back within an hour typically. If he doesn't, then he offers why it took longer such as he was at a car auction all morning. So, in conclusion, if you're interested in a low-pressure situation, getting a nice car for a reasonable price, and having peace of mind that if anything major goes wrong with the car it's covered, go see Stephen Frasca at Ashland Auto Sales. My son is proudly driving his S 60, while I know it's a safe car on the road.

Steve Frasca, owner of Ashland Auto Sales, is a good guy. The car we bought from him (a 2007 VW Bug…read moreConvertible) is a beauty and he was very easy to deal with. I like him. Usually I have my mechanic check a car out before I buy it. This time it was too far to do that so I had my mechanic speak to Steve's. Car received a good bill of health. When we returned from a maiden 200 mile trip we noticed several things that needed repairs: An oil leak from the brake vacuum pump; cracked axle; a missing engine protection cover; front bearings and the car needed an alignment. We emailed and called Steve explaining all this asking for some financial relief. Cost us close to three grand. His one response (when he was on vacation) was to suggest an oil leak additive! Subsequently we sent Steve an itemized email bill for all expenses and left phone messages. No response. Yet. Yes, the car is under warranty, but candidly that depends on good will from the seller and buyer. I'm not sure there is any here. We would still like to hear from Steve

Staff super helpful, bought a car quickly and conveniently at a good deal. Salesman was honest and…read moreupfront about price, negotiating was smooth and simple, and they were upfront about any issues the car may have needed to replace. Very transparent.

I hated car shopping but buying this car was so easy! They did everything to help me with the…read moreprocess to make it easy and smooth! The car had the check engine light on within a week of buying it and they made sure it was fixed and paid for a rental car while that was done! They are kind and professional.

oh ya... no extra doc fees, no ad fees, no prep fees, no dealer add ons... NOTHING.. it was the…read moreprice (already lower than other Ford Explorers) .... and that was it. I paid my own taxes at DMV since i was out of town... i haven't been had this type of experience since..... (PLEASE KEEP IN MIND, i dealt with Bill.. he might've retired since i bought the car..... so i can't speak for anyone else... he was the only person i dealt with)

I am only giving this place one star because I couldn't give it 0 stars. I would not recommend…read morebuying a car from them. I did and learn from my mistake. I bought a 2015 Ford Explorer Limiter in October 2015 and was told there was nothing wrong with it, how could there be there was only 4,000 miles on it. Everything with Countryside was one lie after another. Ronnie never cared to rectify the situation. This place is a scam and a joke. I just traded in my Explorer and all the problems I had with it. Never again and I do not recommend you buying from them either.

My husband and I just bought a used car from Waverly that we love. However, it took 3 weeks from…read morethe point that our loan was approved to be able to drive the car off the lot. There were continual delays that we were told were "not their fault". We were also told that we would have several surface scratches removed off the car as part of the price we settled (several hundred dollars worth of work). We kept asking about this continually as we experienced delay after delay with no straight answer. We FINALLY have the car, but ZERO of the promised work was done. I would not work with Waverly Auto again.

SCAMMER ALERT! After putting a $1,000 deposit on a 2014…read morecar that had been listed on Carguru for over 200 days, the dealer couldn't come up with a title to provide to my insurance agent. The salesman promised to replace the tires and paint the scratched hood. On Friday, after speaking with the owner; I'm cancelling the sale. No title, only wanted to put two tires on it and wouldn't paint the hood. He wanted the complete balance BEFORE the car was picked up. Can't trust someone like this!!!

How can you describe a place and a person who repeatedly saves your bacon and helps you with your…read morePorsche issues over and over again !!!! Is reachable all the time and knows more then all the dealerships put together - since really lets be serious they have no clue nor are they willing to donate any time to vintage Porsches. If you have a classic / vintage Porsche and you need a real second opinion and work done - don't look anywhere else !