1. Keystone Automotive

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Holliston, MA

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Keystone Automotive

4.0 (4 reviews)
Closed • 10:00 am - 6:00 pm

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10 years ago

Would gladly buy another car from Dan & Phil. They were incredibly easy & fair to work with.

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Herb Chambers Collision Center of Holliston - Photo4

Herb Chambers Collision Center of Holliston

(49 reviews)

I have a 2013 BMW 535 M-Sport, which a tree was kind enough to fall on. The damage was quite…read moreextensive to the support column running along the edge of the windshield on the passengers side, it was bent inward several inches (big tree). Also damaged by the tree was the passenger door which had a significant inward dent, the mirror which was ripped clean off, and finally the hood and front fender were crushed. I worked with Dmitriy Novikov from start to finish. He worked tirelessly on my behalf AGAINST my lousy car insurance Liberty Mutual. Dmitriy knew the right way to repair the car was to literally cut out the entire c shaped area starting above the door and wrapping around the front of the door and finally ending under it. Conversely the cheap insurance adjuster simply wanted to cut out a small piece around the dent and mickey mouse it back together. Dmitriy escalated this to Liberty's regional manager, making them come out repeatedly and holding their feet to the fire, all successfully! He ensured that the 27 hours of welding was done as BMW says it should be in such an accident. He also fought on my behalf about replacing the fender and hood with BMW OEM parts not after market knock offs. When it came to the painting, basically liberty mutual tried to screw me and he protected me and my car. The dude is great. He provided regular updates with pictures throughout the entire process, no compromises. As for the workmanship, I didn't have the pleasure of meeting the folks who performed the actual repairs, but let me tell you there is NO indication whatsoever, none! that anything ever occurred. Everything looks perfect. To the repair folks I say thank you very much, you made "her" look right again. Thank you Dmitriy, to his boss give him and the crew raises, especially Dmitriy he's a class act. The one negative comment I would make is the waiting area is crappy, given the caliber of vehicles they work on there.

So far my car has been there for 2 months getting repairs. Major improvement needed in the service…read moredepartment!!!

Ashland Auto Sales - 2001 Volvo S40

Ashland Auto Sales

(6 reviews)

Update on 9/11/17: After $3,000 in repairs, the car is finally safe. I give Stephen 2 stars because…read morehe was fair on the price of the car, but I take away 3 stars because he just did not stand behind the car. I got an independent Volvo mechanic to look it over, and was told it needed front brakes and rotors, even though Stephen told me the brake pads had 75% life left to them. When I told Stephen what my mechanic said, Stephen texted back "That's a dishonest Mechanic!" and "I don't know who your mechanic is but he sound incompetent." Well, Volvo of Southborough also diagnosed the brakes/rotors the same way without me prompting them, so who sounds like the dishonest and incompetent party? I could understand if Stephen had told me the brakes would need attention soon, but he actively lied to me when he stated the brake pads were at 75% and then accused other mechanics of being dishonest. Because the car was for my son, I paid the $3K in repairs that included brake/rotors, timing belt, transmission flush (the transmission was slipping between second and third gear), engine mount arm, etc, etc. etc. Again, because Stephen is not a mechanic, it appears he buys cars at auction, cleans them, and hopes for the best. When the cars have issues, he's liable to not return messages for many days at a time, then will disparage anyone else's opinion. This back and forth took me past the 30 day return period and I just ended up having to bite the bullet. ------------------------------------------- Update on 7/13/17: In the 30 days we've had the car, we've driven it less than 150 miles, but have learned it needs front brakes & rotors, a new axle and boot, and potentially a new transmission. This is in addition to the timing belt that I knew was due. We're looking at more than $4K worth of repairs for a car we purchased for $4,650. I'm getting a second opinion from another mechanic, and if all of the above is confirmed, I'll need to work with Stephen to return the car. In no way am I accusing Stephen of knowingly selling me a lemon, but I fully expect him to honor a refund. I reserve judgement until this is satisfactorily resolved. If we end up returning the car, I think I'll purchase my next one at a complete auto mechanic & sales so that these problems could be identified before offering a car for sale. ------------------------------------------------------------ I was in the hunt for a safe and reliable car for my new driver, my 16-year-old son. I had been a very loyal Volvo owner in my earlier days, so I was happy that my son chose a Volvo S60 as his car We wanted a car with less than 120,000 miles that was clean both in terms of its aesthetics and Carfax report. After communicating with many people on craigslist about their S60s, I was lucky to run across a 2003 with 101K miles at Ashland Auto Sales. The owner, Stephen Frasca, was more than willing to give me as many details as possible via phone, and even arrange to be at the dealership later then it's closing time to accommodate my schedule. Stephen was great in that he had the car ready for us to look at and test drive. He was so chill and no pressure. After a successful test drive, my son and I discussed what we should offer. Now, I know buying from a dealer will tack on about 10-20% above what you might pay a private seller, but knowing there was recourse if something went wrong with the car after we drove off the lot it was worth it to me. Stephen offers a 3-month powertrain warranty that is included in the asking price. It's offered from a third-party, so I can bring the car to any mechanic of my choice and they submit their bill to the insurance company Stephen accepted our reasonable offer, just a few hundred less than his asking price. Between the time we agreed to purchase the S60, and then pick it up 2 days later, he worked with a local mechanic to conduct a wheel alignment and a headlight alignment all on his own dime. Stephen really does stand by his customers and go the extra mile. My insurance agent had some questions and I conferenced Stephen in around 8 PM one night. He's good at communicating, and will call you back within an hour typically. If he doesn't, then he offers why it took longer such as he was at a car auction all morning. So, in conclusion, if you're interested in a low-pressure situation, getting a nice car for a reasonable price, and having peace of mind that if anything major goes wrong with the car it's covered, go see Stephen Frasca at Ashland Auto Sales. My son is proudly driving his S 60, while I know it's a safe car on the road.

Steve Frasca, owner of Ashland Auto Sales, is a good guy. The car we bought from him (a 2007 VW Bug…read moreConvertible) is a beauty and he was very easy to deal with. I like him. Usually I have my mechanic check a car out before I buy it. This time it was too far to do that so I had my mechanic speak to Steve's. Car received a good bill of health. When we returned from a maiden 200 mile trip we noticed several things that needed repairs: An oil leak from the brake vacuum pump; cracked axle; a missing engine protection cover; front bearings and the car needed an alignment. We emailed and called Steve explaining all this asking for some financial relief. Cost us close to three grand. His one response (when he was on vacation) was to suggest an oil leak additive! Subsequently we sent Steve an itemized email bill for all expenses and left phone messages. No response. Yet. Yes, the car is under warranty, but candidly that depends on good will from the seller and buyer. I'm not sure there is any here. We would still like to hear from Steve

Rose's Automotive - My friend and I did in five minutes what two lifelong mechanics couldn't do in 45 minutes without causing severe damage.

Rose's Automotive

(36 reviews)

If you're looking for a trustworthy mechanic in Sherborn, I can't recommend Rose's Automotive…read moreenough. From the moment you walk in, you're treated like family, and the level of service is outstanding. Kevin, one of their top technicians, always makes sure my car is in excellent shape and explains the work clearly. Allan was incredibly helpful with the State Inspections ... thanks to him, my car passed smoothly. Rick and Mike, the Service Writers, are amazing at keeping customers informed, answering questions, and making the whole process stress-free. I've gone to Rose's for oil changes, brake repairs, and routine maintenance, and every visit has been consistent: professional, reliable, and honest. What I love most is that they only recommend what's truly necessary, never pushing for extras. And let's not forget the waiting area, I absolutely loved it! Super comfortable, with snacks and drinks available while you wait for your car. It's the kind of detail that makes the whole experience even better (and a little fun too). It's also worth mentioning that under the new ownership of Pete and Marie-Claire, the shop feels even more welcoming and well run. They've clearly done an excellent job continuing Rose's long tradition of quality service. Thanks to this team, I know my car is safe and in great hands. For anyone looking for auto repair in Sherborn MA with a personal touch and dependable results, Rose's Automotive is the best choice.

Great auto shop in MetroWest. I've compared their prices to other shops and they are right in line…read moreor less than other options in the area. More importantly, they are super friendly and their communication is top notch. They were performing an oil change for me and diagnosing a sound I was hearing that turned out to be a bad ball joint. They researched my make and model and found a known defect, which was covered under my car's powertrain warranty. I was able to have the dealership perform the fix at no cost to me. They saved me at least $1,000. Highly recommend this auto shop.

Keystone Automotive - car_dealers - Updated October 2026

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