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    W C G Enterprises

    4.1 (7 reviews)

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    Imperial Toyota

    Imperial Toyota

    (87 reviews)

    As someone who works in the automotive space, buying a car was honestly the last thing I felt like…read moredoing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I really didn't know who to call other than my friend Ernie Boch Jr. Now, considering Ernie uses Ferraris and Lamborghinis as daily drivers, I wasn't exactly expecting him to become my Toyota referral source. But when I asked him where I could go for a straightforward, professional experience without the usual dealership run-around, his answer was immediate: "Go see Imperial Toyota. They're awesome." Boy, was he right. I recently purchased a new Highlander Hybrid from Imperial Toyota, and the experience was exceptional from beginning to end. Imperial is clearly selling a lot of vehicles, but not once during the process did I feel like just another customer. Everyone I worked with took the time to make sure things were handled properly, communicated clearly, and followed through on every detail. Michael Penner, Bob Baillargeon, Doug Prew, and Hany Arian all worked together seamlessly, but I especially want to recognize Doug Prew for truly going above and beyond. Doug's attention to detail was unmatched. From the first walk-through of the vehicle to patiently explaining all of the technology and features, he made sure I understood everything and felt completely comfortable before leaving the dealership. Nothing ever felt rushed or overly sales-driven. You could tell he genuinely cared about delivering a great experience, not just completing a transaction. Hany Arian also made the financing process smooth, professional, and straightforward, which I really appreciated. What stood out most to me was the consistency and professionalism of the entire team. That usually says a lot about the culture of an organization. The Highlander Hybrid itself has been fantastic, but the experience surrounding the purchase is what really left the lasting impression. My sincere thanks to everyone at Imperial Toyota for making this such a thoughtful, professional, and first-class experience.

    I arrived at Imperial Toyota for a 12:15 p.m. test drive and was told that was the first available…read moreappointment while they prepared the vehicle, but the car was not available until 12:40 p.m. because another salesperson had been using it for personal purposes despite claiming a customer was viewing it before me. I found personal items in the car (wallet, Apple CarPlay cable, paperwork), which the salesperson said belonged to the other staff member when I asked. Advertised features on their website, such as wheel locks, were not included. The online listing was misleading: the "Buy For" price effectively adds $1,000 if you do not have a trade‑in; in small print it states a $1,000 trade‑in bonus is included in the sale price while dealer fees are not. The salesperson sent the front‑desk receptionist I met earlier instead of a manager, saying they could not drop the price because another customer was ready to buy it with a trade‑in; I stood up to leave, then the manager came and said they would give me the advertised price. If you wonder why they sold me the vehicle instead of the other customer with a trade‑in (who would have generated more profit), it is because no one else was actually looking at the vehicle. During paperwork the finance manager added a $215 Protection Plus charge I never authorized or signed for and pressured me to purchase a $2,900 warranty, even making an unprofessional remark when I declined: "I will let you make that mistake." I made a second trip to the dealership and they removed that charge because it violates Chapter 93A of the Massachusetts General Laws. The overall lack of transparency and professionalism left me feeling scammed, deeply disappointed, and deceived. A few months ago I bought the same make and model from a Subaru dealership and the experience was the opposite: I was treated with respect, the online price matched the in‑person price (aside from disclosed dealer fees), and there were no hidden fees or games. Prospective buyers should verify advertised features and review every line of paperwork before signing.

    Franklin Ford - How I left the dealership today... with a whole new problem that won't go off that they charged me an extra 180 to screw up even further.

    Franklin Ford

    (113 reviews)

    Our entire experience with Franklin Ford was completely satisfying. We found a certified Edge Sport…read moreonline, made an inquiry, and within an hour pulled into their dealership. Upon arrival the Edge was pulled up front with the AC on, much appreciated on a 95 degree day. We were promptly greeted by the sales manager Rich who handed us off to Eric our salesman. Eric was awesome from beginning to end. Just a regular guy and the opposite of many salesmen I've encountered over the years. He knew the vehicles features inside and out. No BS. No gags. We purchased the vehicle and left with a smile on our face. The next day Eric stayed in constant contact and he had it registered with new plates and inspection sticker by 4pm. When we arrived to pick it up it was sparkling clean. Eric went through all the features with my wife and helped pair her phone. No issues. Just competence. I buy a LOT of vehicles for my business. Without question this experience was one of the best I've ever had.

    "BUYER BEWARE". On…read more4/21/26 I dropped our car off for service. I thought it was riding a little rough and wanted it checked out. The following day i returned a call to Franklin Ford around 11:00 AM. The service sales person told me I needed struts on both front and rear for a total cost or around $8,500. He also went on to say that I would be needing breaks on all four wheels. After I got over the initial shock I made the mistake of agreeing to have the work done. After thinking about it, I decided I should get another estimate and advised them as such when I picked up the car at 4:00 PM. I was told the parts were ordered and I was charged a $180.00 restocking fee. I was never told there would be a restocking fee if I cancelled. The following day I brought the car to a well established and highly respected service shop. The owner test drove it and found nothing wrong with struts. On May 11th he performed a more comprehensive inspection of the vehicle and again found nothing wrong with the struts. He did however note that the rear wheels only did need the brakes replaced. The front breaks were like new. I find it hard to understand how two service shops can be so far apart on the diagnosis Oh, forgot to mention, they replaced a rear windshield wiper blade for the second time and it's still not working properly! To Franklin Ford I say! "SHAME ON YOU" George Roy

    W C G Enterprises - car_dealers - Updated May 2026

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