On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.

I have always gotten excellent service here. They don't press you into buying anything and they…read morereally listen to what is wrong with your car- wheels, tires, breaks , etc. and they will look at your car and tires, breaks etc and sometimes you know that you need new tires but 2 are more worn down and they don't insist on you buying more tires than you need. They will mention sales going on but I have used them for several cars and have left satisfied every time. Today we weren't sure if 2 tires has leaks and if one wheel an the interior part was rubbing the tire or had a nick that was creating a little leak in tires that had been on that wheel so before ordering tires in my size ( the treads are in good condition) they thought that they may need to patch to tires to the rims but after a thorough dunk test- looking for holes and really looking at the 2 tires and the wheel and inside the area around the tire and the breaks and break fluid they said that it was unusual for tires to need air often but they were fine and in about 7500 miles or before keep an eye on the treads and to return if the one tire loses air more often and the bill was low and fair. I have always been treated with respect and appreciate their feedback and they are understanding if you can replace one or two tires and need to wait a few weeks to change the other 2. They actually sold me 4 once but I got an emergency call so they finished putting 2 on and held the other 2 until I could come back a few days later. Everyone who works there is knowledgeable and does good work and they won't sell you what you don't need unless you want it. The manager is great as is the assistant manager. Highly recommend!

I love these guys. Their honesty saves me real money. Examples:…read more- when installing new tires, they found that my alignment was fine and so didn't do it and didn't charge me for it. - Last time I asked them to plug a tire, they spent a decent amount of time inspecting it, then determined that it wasn't worth plugging and didn't charge me a cent for their time. They even allowed me to ship tires from an online shop to them, to install at a great price.

I came in to get a couple of tires for my car because it was recommended by the mechanic because…read moreone of them was low. They told me no need to get the other one because it wasn't really that worn. I appreciate a business that is more interested in doing right by me than just making money. I was in and out in 15 mins.

Yesterday I had a flat tire. The towing company removed the flat tire and placed the spare tire on…read more The towing company recommended that I find a used tire place that will patch the tire. I went to Town Tires to ask them to look at my flat tire. They were able to identify where the air was leaking, patch it, remove the spare tire, and place the original within 15 to 20 minutes. This service was only $15. Because my experience was superb I gave a $5 tip. I worked with a man name Lee and he is phenomenal. He was very thorough in explaining the hole and what may have caused it. The street and area of the shop is a bit sketchy and hood. Therefore I recommend that you come during the day while the sun is up. In the mist of it all, the customer service was great, their service was fast and the cost was more than economical. I definitely recommend this place for tire service.

I could see this as being a very good, convenient service if they responded to phone calls or to…read moremessages sent thru the website even if it's just to tell me they don't want/need my business. But they don't respond so I guess I'll never know.

Not sure why these guys haven't received any reviews on here yet, but my experience with them was…read morenothing short of awesome. Found them through Tire Rack's recommended installers directory and booked an appointment via email on a Sunday (the day before Memorial Day) for the immediate Tuesday morning in Towson. If I was limited to just a single word to describe these guys, it'd be professional. With two words, it'd be professional and friendly. Carl and Mr. Maurice (his uncle) arrived within the quoted time frame (I received a text message about 30 minutes before their arrival saying they were on their way), and the job (removing wheels from car, replacing 4 tires, reinstalling wheels back on car) took about an hour. I've been wrenching on cars for 15 years (as a hobby), and in that time, I've used countless shops, big and small, for tire work, so I'd like to think I have decent knowledge and experience in this space. The service Carl and Mr. Maurice provided was more meticulous than I've ever received. Despite using a typical spin balancer (versus a road force balancer), the balancing performed was absolutely spot on, and my car drives as smooth as new. The other thing that really impressed me about their service was that they used a torque wrench to tighten my lug bolts. Unfortunately, some shops just zip your wheels on using an impact gun and call it a day, while the "better" shops might use a torque stick and call it a day. Torquing 20 lug bolts to spec takes time, and time is money. But there was Mr. Maurice, carefully torquing every one of my wheel bolts to spec on a very humid 75-degree day after already having spent an hour on the job. Like I said, professional. The total for the job was exactly what I was quoted in my email, and I received a final/paid invoice via text message/online. The price for their service is actually no more than what you'd pay at a typical brick-and-mortar tire shop, and it might actually be less. I assume they can be so competitive because they don't have the overhead that tire shops do, but with gas prices being what they are nowadays, the level of service you get from Halls for what you pay is still very impressive. I'll be using these guys for all of my tire needs from now on. Highly recommended.

Ive come to this location as customer service use to be great…read more The last few visits has gone down. This particular visit I came for a tire check to see if there was a nail in one of the tires as it went down in tire pressurw prompting service light. I waited inside for a nice while before a female came from the back, and asked how could she help. I informed her that I not long got the tires from this location and told her that I needed someone to check the back tire for a nail. She said its going to be about 45 minutes. I just needed it to be visually looked at. She did not bother to look so I could gauge a time to get it fixed. I had to leave and go somewhere else to have it checked. For the price of service and tires, customer service here doesnt add up to the value.

Stay Away from NTB Auto in Owings Mills, MD -- Dishonest and Unprofessional Experience…read more I went to NTB Auto in Owings Mills on November 2nd at 3 PM to have my car battery replaced, thinking it would be a quick and simple process. Instead, I left deeply concerned that other customers may be getting taken advantage of. From the moment I arrived, I received no greeting, no free battery check, and no basic courtesy. The employee simply asked for my car's make, model, and year, then quoted me $360 to replace the battery. When I said that price was ridiculous and that I'd be leaving, he told me that included "the battery and their time to install it" -- then asked me what I was willing to pay and said we could work something out. That comment alone raised major red flags. Pricing should be standardized, not negotiated like a flea market. I declined and asked why the prices were not already set. He asked me again "what are you willing to pay?" After that, I left, having to jump my own car in their parking lot with no help offered. I called NTB's customer service line and spoke to a kind, professional woman who indicated that it was a concern who said a district manager would reach out. When he did, rather than listening or investigating, he defended the store's behavior and claimed they were "just trying to find me the best deal." That explanation only made things worse. I requested a follow-up but never received one. For comparison, I went to Walmart immediately after and paid around $125 for a new battery with free installation. There is something very wrong with how this location operates. I strongly recommend avoiding NTB Owings Mills altogether. Transparency, integrity, and basic customer service are sorely lacking.

After 2 years of owning my car I began seeing numerous issues pop up that needed repair. After I…read morehad an alternator changed and was charged almost $1000 at Mr. Tire, I decided I needed to find someone solid and reliable that would ensure quality work and reasonable pricing. After asking around my uncle recommended this shop to me for any repairs I may need. Out of all my years of getting service to my vehicles Milford has been the absolute best BY FAR. Gavin, Brad, and Brooklyn have taken amazing care of not only my repairs but me as well. They have gone above and beyond helping me numerous times and always made me feel welcome and comfortable. The 5 stars you see listed here are not only completely accurate but well deserved. I highly recommend this location to all family, friends, and anyone reading this who needs a reliable and consistent work. Thank you again for all you do!

The mechanics are smart and efficient They don't try to…read moreconvince you to get things done you don't need They are quick and affordable I've been taking my vehicles there for years we have a ford truck and Toyota car.

They are extremely knowledgeable, professional, polite and pleasant, and I believe they provide…read moreexcellent, efficient service. The prices are high, but I can't say myself if they are out of line with similarly competent mechanics. They do insist on doing a full diagnostic test any time you come in, and, of course, recommend other maintenance that, not being a mechanic myself, is always incomprehensible to me. I understand the justification for doing that, but I seriously doubt any customer wants to hear you need one thing when you came in for another. You're already sweating out how much this is going to cost you.

great customer service. Jeff was amazing- knowledgeable n helpful. Sometimes you go to a place and…read more and not very helpful. This place was different. They answered all my questions and gave me info on things I was unaware of.

My first visit to this Just Tires location was a delightful experience. I had scheduled maintenance…read morefor my car today, and the service was prompt and efficient. The customer service was exceptional, with Chris taking the time to check if they could obtain the tire size I need for my upcoming replacement. I highly recommend this location of Just Tires! It was a refreshing change as I've only ever had my car serviced at the dealership. Thank you very much Chris & team!

I scheduled an appointment online for tire rotation, oil change, and engine/cabin air filter to be…read morereplaced. The salesman added on a $100 ventilation cleaning to the bill without my knowledge. When I went back to ask for a refund, he said he wasn't able to do refunds and to come back the next day. After going back and forth for about 10 minutes, he finally gave me the refund.