Good guys. We had a brake caliper issue with our Mazda and they took the time to sort it out…read moreproperly and we had our car back by the end of the day. I'll be back for future repairs and maintenance.

Love the guys at Cappello's. I've gone for oil changes, inspections, and for bigger repairs and…read moreissues. Today my car was making a weird sound, and they were able to squeeze me in and sort it immediately. (Some clip had rusted and needed replacing.) I always feel like they're looking out for me, and like they are truly taking care of me - as opposed to just being a transaction. There's always a personal touch, like them greeting me by name, and I'd absolutely recommend them to anyone in the area.

I wasn't impressed with the Service department. Sal never called me back and the appointment…read morecashier told me he would. I had a last minute appointment in White Plains that day. All about the money! I recommend going to other Acura dealerships, since the customer service doesn't seem like they care. Shame on you

From my initial phone call to my visit, the encounter was awesome. Matt, answered all my questions…read moreand took the time to explain all the process segments. I'm extremely impressed with the service.

We had a catalytic problem. Went to cheo who charged us 942$. One month later same problem, told us…read morewe need another catalytic but he "was so nice he welded" and send us on our way. Now we are stuck with a car that doesn't move and It will cost us $1,200 to fix the problem this place cause. cheo is very problematic and his attitude is disgusting. Please keep away from this chop shop.

if there was an option for no stars, do not trust this mechanic shop nor the owner. bad experience…read moreregarding a pickup truck ram, overcharged me and dismantled the whole engine and front bumper only for the car to turn out as a lemon car. honestly do not rely on this mechanic shop, will steal parts and not fix the car whatsoever.

My vehicle was ready as promised and Fairway did a really super job on the repair. Also cleaned…read morethe car inside and out. I would give Fairway a rating of A++++++++++++++++++++

Fairway Auto Body Works did an amazing job on the hood of my car. I was kept informed regularly on…read morethe status either by phone, text or both. As they presented my car I noticed what washed, tires shined, interior vacuumed. WOW

Amazing customer service from the very beginning until I walked out the door with my car fixed.read more

Everyone at Tedesco is incredibly helpful. They are honest, charge very reasonable prices, and…read morecommunicate well so you know what to expect. Gabe and John especially are very nice and they all do great work. They are a Tesla-approved body shop, and their prices are better than at the Tesla Service centers, and they can always take me sooner than can the Tesla Service centers.

So my family and I just left for vacation and we're making really good time. Then, to just make it…read moreeven more fun, after a few hours our blinking check engine light comes on. The car is still driving but a blinking light means "go have it checked out ASAP." The acceleration is going bad, and we're thinking, "*hit!" We plugged in the nearest Honda dealer and it was Honda of Stamford. Time for a detour. We arrived at 7:30 and the service department opened at 8 on Saturday. We were second in line. About 7:45 a rep came and took our information. Right at 8, drove inside and then to the service desk. Said what the issue was and he said it sounded like a spark plug issue and about a 1-2 hour wait. And wait we did. About two hours later we got the verdict. Spark plugs. But they also recommended the 100,000 mile service and several other things like a sway bar (even showed a video) replacement. That would have run $5000. We just went with the spark plug replacement which was $600. The job was again another 1-2 hours. And again we wait. After a total time of five hours (7:30 arrival to about 12:30 leave), we were on our way again to our vacation destination. All staff we interacted with were friendly and helpful. Since it was a dealer, we also checked out all the new Honda vehicles. Additionally, because the new car seats were more comfortable than the waiting room seats, we sat in a new Odyssey just to talk for almost an hour surprisingly with no sales staff bothering us. It was interesting to get a call, though, from sales staff asking if we were interested in selling them our 12-year-old car and give options on buying a new car. The entire facility was clean and bright. They offer complementary coffee and hot chocolate/tea. This dealership has a cash price and a card price. The card prices are 3% higher. I was not happy about this business practice. It was good that we did get there when we did as they do about 80 cars a day in these busier Summer months and it would have been even longer of a wait. $600 later, our car is driving great. I did ask for a discount, but one was not given as it was not for something like a regular maintenance issue. Except for the long wait and extra 3% charge for a credit card (who carries $600 cash on themselves), our time at Honda of Stamford was thankfully what we needed to be able to enjoy our vacation.

I have been bringing my Honda Pilot to Honda of Stamford for over 10 years. From back when it was…read moreHonda of Greenwich. During that time, I have spent a significant amount of money there and consistently followed their recommended maintenance. Unfortunately, after years of repeated problems, I have completely lost confidence in this dealership's service department. This is not about one bad experience or one employee. It is a pattern of questionable recommendations, poor workmanship, inadequate communication, and a lack of accountability. As someone who does not like change, it took a lot to get me to this point. My experiences combined with speaking with many others having similar issues prompted this review, which should have happened a long time ago. I have tried by phone and email to both the "current" Service Mgr. Dom, the General Mgr. Lou and have even spoken to the receptionist a couple of times to convey the message hoping to get a call back. One of my biggest concerns is the maintenance recommendations I have received. There have been occasions where I was encouraged to have work performed that I questioned whether I actually needed or not. In one particularly concerning example, I was told that my engine and cabin air filters were extremely dirty and should be replaced. The problem? I personally replaced both filters only days earlier because of past experiences. When I questioned the recommendation and asked to see the filters, the explanation changed. Experiences like this make it very difficult to trust recommendations for additional work. Customers should not have to wonder whether they are being encouraged to pay for services or parts that are not actually necessary. The workmanship has also been a major concern. Over the years, I have experienced multiple issues after service, including fluid leaks, improperly secured components, loose or missing hardware, and damage to vehicle components. On one occasion, after a major service, I discovered fluid all over my driveway because a power-steering clamp had not been properly reinstalled. It took weeks with multiple calls, emails, and a threatened law suit before the dealership acknowledged the issue and addressed it. The at the time "current" Service Mgr. Earl blamed it on upper management lack of follow up and the "lack of quality help" hired by the dealership. I have also had to deal with problems after routine service that should never have occurred. After my visit, I discovered that the engine air-filter housing had not been properly secured and all four screws not being screwed in. I only discovered this after my check engine light came on prompting me to inquire about the issue. After my next service, again my check engine light came on again. I later found the front two screws were loose, back screws tightened and a cracked portion at the rear of the same housing. I also discovered that a bolt securing my glove-compartment hinge was missing, causing the compartment to come apart when opened. Although I rarely go into my glove, given the prior history and the recent events, I decided to check my cabin filter. My glove box was locked, which I never lock. Upon opening my glove, it fell apart and crashed onto my floor. Yes, one of the hinges were broken and missing the screw for it. Now I know why my glove box was locked. There have also been issues involving my personal property. Items that had been hanging from my rearview mirror were removed and later found broken underneath my seat without any explanation. Upon bringing this to the service desk, I did receive a sideways apology. These things may seem minor individually, but when combined with repeated workmanship problems, they contributed significantly to my loss of trust, time and energy. The customer service and management response has been just as frustrating. There has been constant turnover among service advisors and supervisors, making it difficult to maintain any continuity or consistent resolve. I have repeatedly explained my problems, provided documentation, followed up, and attempted to resolve issues directly with management. On my most recent attempt, I was told my concerns would be investigated and that I would receive a response. I followed up twice within a two-month period following when I heard nothing and still received no meaningful response as of this review. After nearly 10 years of loyalty, I expected better. I gave this dealership numerous opportunities to correct problems and maintain my trust, but the same types of issues continued and their total disregard for the customer is disgusting. I understand that mistakes can happen. What is unacceptable is a repeated pattern of questionable recommendations, poor workmanship, inadequate communication, and little accountability when customers raise legitimate concerns. It's also unacceptable when the new "current" service mgr. tells you that he doesn't see any record of these issues in their system when I have all the do

I had an outstanding experience with Rallye Acura Service from start to finish. Jeorgio was…read moreprofessional, efficient, and genuinely cared about making sure everything was done right. He took the time to clearly explain all the issues and my concerns, which I really appreciated. I previously had my car serviced at Paragon and Acura of Brooklyn, this location is by far my favorite! It's not easy to find a place you can fully trust with your vehicle, but this team truly delivers exceptional service. I would highly recommend them to anyone looking for reliable, honest, and high-quality car maintenance.

Stopped in with my sister to purchase a vehicle. We were greeted by the receptionist by the door…read morebut then it was like we were invisible. We were in the showroom looking at different models waiting for someone to acknowledge us but that ever happened. I even made eye contact with one of the workers whose desk was in the corner several times while I was looking at the car closest to him and was never once acknowledged. After about 10-15 minutes of waiting for someone's attention to test drive and BUY a car, I went to Huntington Acura where i was acknowledged right away, test drove the car I wanted and made a purchase.

Horrible, Horrible. I can't stress the fustr that I have with this shop and how they handled my…read morecar. First and foremost after receiving my car the interior was dirty the seats , the trunk I could go on. This wasn't the biggest issue after having my car for quite some time, I was honored with a check engine light, a low tire pressure, a dead battery , ANDDDD a dent with a cracked tail light. When I bought it to the dealership the first thing they said is you should sue that mechanic shop in smalls claim court for you receiving your car back and it's only been the first week with it and all these problems. Thank you for leaving me with a bigger bill than before.

Surgical Auto Repair have been servicing my vehicle for about 10 years now. Their prices are fair…read moreand their technicians are knowledgeable. The office staff is friendly and accommodating, always. There's nowhere else I'd trust with my vehicle. I highly recommend this business to all my friends and family.