From the moment you step into this store, you feel welcome! The staff is friendly, and the store is…read morespotless. They clearly care about their customers and provide top-notch service.

Front brakes went out due to lines breaking. Being new to area i searched for repair shop with high…read moreratings. Big O was the only shop that could get to the repair this week. When i dropped the truck off i was told they should be able to check it out the next day. Yes i've heard that promise before. In less than 2 hours i was called with a quote and the repair was done same day. So i have found my local go to repair shop

brought my car in today to have them check it out not only were they fast, but they were honest and…read moredidn't try to get over on me . Aaron took care of me and the guys in the shop. We're great and honest. I will definitely be coming here from now on for my oil changes and car needs !

My hometown repair center. This is reputable tire store and full service garage. In the past year…read morethe facility has taken on the Car X name, but I think many of the same mechanics work here. I have never heard anyone complain about the service, they seem straight up about pricing and diagnosing. My uncle said they have basically rebuilt his car over the years and it's still running good!

I have been assisted by Jamy's more times than I can recall over the last few years, and cannot say…read morehow appreciative I am for their advice and support as well as their expertise and great service. No matter what I've needed, large or small, whether it's led to me paying them for a service or them waving away my payment because they've done something they consider 'small' when it's been huge to me, they have always made me feel as though it was perfectly fine to just stop in and ask for help! Whether it's Meagan and the ladies up front, or Jamy and the guys working on our vehicles, everyone is so knowledgeable and friendly, and always take the time and care to explain problems, go over options and find the best way forward for everyone. I've heard customers be rude and be excused for it because "We just gave them bad news about their car, it's understandable they're upset, it's OK." I've seen them give customers money back because it cost less money and man hours than they quoted. And I see them discounting those 'expensive parts' they insist on using, because they're superior and don't make their workmanship look bad when they fail yet don't want to pass the cost on to us, so eat it themselves. Tell me where else that happens? These people are special people, support them as they do our community!

This shop gave me the lowest quote for replacing the timing belt, valve cover gaskets, and water…read morepump .. me being a single mother, i decided to let them do the work. 1 day after I picked up, my motor mount broke on my van, causing all my protective shells underneath car to come out underneath. Me hearing the motor mount snap I almost wrecked my car into a ditch. I called them and brought it back, they said it looked like i wrecked my car because their was grass all stuck underneath(from me trying to pull over after hearing a distinctive noise that something was not right). They stated that when my van came in it was missing bolts from the motor mount. I never heard anything about it or had any problems with my van besides the timing belt. Now currently, after paying almost 1700 dollars to them on July 7th, I have taken my van many places. My oil is leaking in three different places including the valve cover gaskets that they claimed they replaced. My transmission fluid is leaking, and my power steering hose is leaking. Other shops wants 2,500 to 3,000 to fix these problems that I could have avoided had i not taken the cheapest quote. I honestly regret taking it to them because my van is so damaged I haven't gotten to use it much because of all the leakage. I am told by several shops that its because the installer was not careful while installing. Also, the lady at the counter is 100 percent rude and yes I did get smart with her after she said they refuse to help me with fixing anything that is now broken and was not leaking before. They ruined a perfectly good vehicle and I have proof from 2, almost 3 shops. It is at another shop now getting diagnosed once again. Do not go with the lower quotes, pay the extra money for it to get done the right way or you will end up with no vehicle like I have and they did nothing about it but blame me for it. Also, always get your car or sum thoroughly checked out before you send it to any shop and get it in writing so that if something does go wrong, you at least have something to prove the damages were caused by said shop. I didnt do this, and now by the looks of it, they won and I have no vehicle

Great service, great price. I walked in without an appointment and drove away with a new muffler 25…read moreminutes later.

Needed a muffler installed. Upon seeing what was he would need to do, he explained what the issue…read morewas as well as showed me what was happening and what the best way to remedy as well as requoted me a price which was still fair. Completed the work quickly and efficiently and I was on my way. Would recommend and will return for any exhaust issues in the future.

Dropped off my Audi Q7 in August 2023. They stated they would not be able to get to the vehicle…read moreuntil end of September 2023. They stated they would have the vehicle completed by 27OCT2023. This date came and vehicle was not complete. Since this was our main family vehicle this was a great inconvenience. I would contact them on a weekly basis to get updated and usually little progress was made if any. My phones calls would not be returned sometimes which I would then have to physically to go the shop. Vehicle was finally completed 31JAN2024. Vehicle looked great and they were able to lower the cost a little by finding parts not directly from Audi. We are happy with the end result, but it was very inconvenient to be without this vehicle for an additional three months that we were not expecting.

Bobby did a great job! Really took his time to diagnose the issue I was having! Thank youread more

If you want a good detail...DO NOT GO TO HOMETOWN CUSTOM AUTO. They talked my wife into their top…read moreof the line detail job I expected more. This car was not bad, however the top of the vehicle still had dirt on it. It had not been buffed out properly, the drivers seat had not been cleaned let alone dyed as the ad stated, the exterior trim was not dressed. All in all I could have had a couple kids off the street do just as good of a job and saved $50 bucks. Save your money or go somewhere that takes pride in what they turn out.

I had a heater mode control cable that needed to be replaced. "Hometown" told me that it was…read moreneccessary to remove the dashboard and heater box from the vehicle (a pretty big job) in order to install the new control cable, I believed them and was chárged over $800.00 for the job. Later, I wondered about a detail of the job and called them to ask.about what condition the freon charge was in when they started and finished the job. The manager was out so I got referred to one of the guys who had worked on my car. He told me that they didn't have to disturb the freon chàrge since the cable was replaced without removing the dash or the heater box from the vehicle, a service for which I had paid several hundreds of dollars. Save yourself a lot of money and take your car to someone who charges only for work actually performed insteàd of these guys!

waited at the counter for 15 minutes and no one came to help me. numerous workers made eye contact…read moreand didn't even stop to let me know someone would be right there.

Emmanuel the manager has ZERO customer service experience and it shows. He just cost this company a…read morelot of money. As an Uber driver who not only does a lot of business with this company but who speaks to over a hundred people in & out of my car per week, not to mention the THOUSANDS of Uber & Lyft drivers who are in the Facebook & instagram & TikTok groups & boards I belong too who will here about how bad the service here has become. I started my day with a flat & had to wait for the stores to open to get it changed before I could start my day & I called the location closest to me in Avon only to be told that they were already extremely busy & didn't have my tire in stock & also wouldn't have it in stock anymore since the company pulled it, if I wanted that tire I would have to order it. As a driver I never know when I will need a tire so this won't work for me. So I went to the Camby store since they seemed to be not as busy. When I walked in I explained that I needed a tire I would be able to go in & get at any time & it would always be in stock & that the tires currently on it they couldn't keep in stock anymore, Emmanuel cut me off trying to explain that it wasn't the manager who decides what tires are in stock or not. Since he cut me off I cut him right back off explaining that I didn't care who did what, I just needed a tire that was going to be in stock & that's when he went off on me explaining that he didn't have to help anyone with an attitude & I said I didn't have an attitude that I was about to cry because of the morning I'd had & he wasn't hearing any of it & kept yelling at me as if I was the one that was causing a scene! He said he can refuse service & didn't have to deal with anyone's attitude! I was in shock & just kept repeating that I just needed a tire but he kept yelling at me & I walked out. I will never be back to this company again & I plan to post this on as many review boards I can find. I will also be calling corporate to see if I can contact the district manager. I know that most companies no longer care about returning customers but after 6+yrs this has shown me that this is not a place to continue or spend my hard earned money. They can't even repack your spare the correct way. It's a real shame how bad this place has gone down.

Do not bring your car here ever.Do your research on Walmart auto centers they are not certified…read morethey are just normal Walmart workers, you don't these guys working on your car.My brother took his car here for a battery replacement and Walmart fried his ecu the whole computer system on his car is fried because of them and they don't want to take accountability or help at all.It now has to go Toyota dealership for around a thousand dollars worth of work.

Spent three hours for a battery replacement and oil change only for them to tell me that they can't…read morereplace the battery. So three hours spent waiting for a very simple oil change.....on my only day off work. Lovely, lovely work.

I was hesitant to let anyone touch my car again since the first mechanic didn't do such a great…read morejob. However, I took a chance and called Michael to come out to inspect my Lincoln MKX, and he did a very thorough job! He explained what needs to be done. I received detailed information via a text link where I can see my diagnostic report. The inspection fee was very reasonable, and I am going to allow him to take care of all of the car's issues. I was very impressed at his punctuality & professionalism! He was very friendly and very personable, with a wonderful spirit! He definitely has my business!!! Keep up the great work, Evolution Automotive!!!!

Michael was super friendly, fast, accurate, and fair. His diagnostic skills were top-notch. He…read moredrive 20mi to us, diagnosed the issue, found and procured parts, and did the repair - all in 2hrs. Unbelievable! He's so good we'll probably drive to Franklin from Bloomington for future repairs. Outstanding service!

Absolutely the best! Will was fast, the price was more than fair, and he actually saved us from…read moredoing a more expensive repair! We had been told by a couple people that my son's car needed a new starter - Will easily identified a battery terminal issue after a quick diagnostic. Within a couple minutes, Will knew what the issue was, and we were able to go down to the auto parts store and purchase everything we needed for under $20. He was able to get the car running in less than an hour and went above and beyond to make modifications to one part I bought (battery bracket) because the store didn't have the exact type we needed. Will's work was pristine. I cannot say enough about how great of an experience this was. He is also very kind and pleasant! Additionally, I would like to note that he performed all repairs that were requested, he arrived within 25 minutes of my call, on a Sunday, in the snow, and had everything done within an hour (part of this hour was him waiting on my trip to the auto parts store!). This will be the only person I call for any mechanic needs. I've shared his contact info with my family and recommend him to everyone! I've dealt with several mobile mechanics in the Indy area and can say Will is obviously and by far the most knowledgeable, honest, and gets straight to the resolution of the issue. Thank you so much, I feel better knowing my son's car is working -- and that he can call you if he runs into any other problems. :)

Son needed his car diagnosed and fixed. He came out and said it was the alternator, then the PCM,…read morethen said he could bypass it for cheaper... 1400 dollars later it ran for one day. One day and 1400... would not offer any sort of refund. Ridiculous