Everything! I have all the maintenance on my 36 year old car and it runs like a top!!read more

From the girl answering the calls to the tech and Nicks honest business practices. Incredible…read moreservice and pricing. Appreciate your services

Scott is the best. Always professional and knowledgeable. Got my oil changed in less than hour…read more Never been disappointed with their service. Given thorough explanations on work that needs to be done and work that can wait. I feel that they offer competitive pricing and good rebates. Clean store!

Requested service for a tire with a nail and slow leak that needs to be addressed and they said it…read morewill need to be dropped off for service in the evening. After I told them it was a fleet vehicle and they were listed as provider they proceeded to turn me away next door to car x.

Tire repair. Excellent service…read more I recommend this location for any type of automotive repair. 5 star rating.

I did a lot of price comparing and I found that Mavis had the same prices as the big box stores…read moreplus they install the tires where many of the big box stores do not. The manager, Leo was friendly professional helped with understanding the pricing of the different tires. All in all it was a good experience in one I had dreaded I would gladly recommend them.

I had a fender bender that was more a corner crunch and they took a look and gave an estimate next…read moreday. The work was done in a couple days, as promised, and everything looks great! They were very friendly and helpful and I would not hesitate to come again for body work or any other automotive issue. Thanks!

This shop really impressed me. I brought my vehicle in first thing in the morning on my day off due…read moreto a noise I was hearing. The gentleman immediately checked it out, gave it a test drive, explained the issue and my options, and advised me that I didn't actually need an expensive repair. Wow. Straight talk and honesty. This shop has earned my business the next time I really need work done.

Good guys, honest, easy to talk to, job gets done on time. Easy in, easy out, overlooked service…read moreoption in Arlington Heights.

I have multiple occasions where mechanics and management help me big time!…read moreVery nice and responsive staff and place that always went above and beyond!

I was so grateful to have been recommended this auto repair business! Tony is a hands on owner as…read morewell as a seasoned mechanic! It's a very "user friendly" shop that won't keep you at "arms length" regarding explanations as to how things work! I heard a customer thank him for a very decent and fair price for service....that's really nice to hear as well He's been in business for 30 years so I guess that old adage is correct: "When you love what you do, you never work another day in your life!"

First off let me say i loved this place and was a customer for over 10 years here. I brought…read moremultiple cars to get fixed to this location. I recommended them to multiple people and family members throughout the neighborhood. A family member went to them and it was an extremely expensive repair. Tony offered to put them on a payment plan and supposedly she did not finish the payments. I do not know if it is true or not as I AM NOT HER!!! This happened over a year ago. I have not had any car issues since then until yesterday. We had my husbands car towed there and this morning when I call, TONY starts demeaning me and saying that he wont work on our car anymore because we f*cked him over. I said I never did anything to him and always used his services - for gods sake he replaced my engine about 7 years ago in an older car. I have always paid him and never had any issues with him. He then goes on a tangent saying that because a family member f*cked him over he is done with me and to get my car off his f"cking lot and many more expletives. I even told him I agreed with him being pissed at said family member but that I was not her. That I didn't blame him for being angry! But he continued to rage on about how its the same thing because its a family member and he doesn't care and so on and so forth. Even if he begged me to come back I would NEVER. There was no reason for him to be yelling at me the way he was when I have never done anything to him. I have always paid him. I have never screwed him over. But because I recommended him to someone that did he is rude, aggressive and verbally violent to me. The only reason it is 1 star is because I cannot give 0 stars.

Places like this deserve zero stars. This location is a…read moreprime example of everything wrong with shady, independently owned service shops hiding under a big-name brand. I came in for a standard oil change and ended up being told I had to pay extra because the oil filter cap was "stuck." Funny -- no other mechanic has ever flagged this as an issue. And guess what? Whether it's stuck or not, removing it is part of a basic oil change. That's literally the job. But instead, they used it as an excuse to charge more -- a total upsell scam. Ended up paying over $300. This location made up their own rules, overcharged me for a job that should've been routine, and then dismissed my concerns when I tried to address it. I trusted Jiffy Lube, and my family has been using them for years -- but this experience has completely shattered that trust. If you're not mechanically inclined, beware: this place will take advantage of you. They rely on customers not knowing any better so they can pad the bill. Shame on this franchise and shame on Jiffy Lube corporate for letting them operate like this. I'll never return -- and if you value your time, money, or sanity, you shouldn't either.

Brought my car here for an oil change a few months ago, and it was a complete nightmare. They…read moreovercharged me, wrecked my engine, and then acted like none of it was their responsibility. My car ran so terribly afterward that I was honestly grateful when it eventually got totaled -- that's how bad their "service" was. In my experience, this place feels like the kind of shop that does the bare minimum, cuts corners, and leaves you with bigger problems so you're forced to come back and spend even more money. Absolutely the worst. Avoid this place at all costs.

Long story long, but this is just a detailed review of an amazing experience I recently had with…read moreBusse Automotive, and the work done by Mark, Chad, Kyle etc. My 2010 G37x needed an oil change, so I brought it in for that. Later that day they recommended rear brakes to be done because they were at 15% life, which I said let's go ahead and do. Later that same day they said that my front sway bar links could potentially be replaced if I wanted and that it *might* resolve a rattling noise that my car was making. For years my car had a slight rattle when idling so I figured let's go ahead and do that too for ~$500 they said it would cost. The next day I got my car back from them and all seemed fine initially. But when I took it on its first trip of real distance, I noticed things happening with it that weren't previously happening: the front suspension was very noisy, large pop noises were coming from the front of the car often, and the ride quality had massively degraded. At this point, I was pretty mad to put it nicely. It was disappointing to have done an "elective" repair to my car with the sway bar links and suddenly felt like my car was heavily affected in a negative way. Next week I reached out to them after not seeing any of the issues get better (and I would say they got worse) and they said bring the car in and we'll make it right for you, which, spoiler ... they absolutely seem to have done for me. I brought my car in Thursday morning, and later that day Chad called me saying they immediately found one issue with the sway bar link installation that would be fixed. But that the other issues still needed to be investigated. They ended up ordering parts for the car to address various side effects of the work that was done. I was given a loan through this entire process (Thursday - Tuesday) and Tuesday they said come on by the car should be ready. They did quite a bit of work for me on the car during that time frame, because Kyle said they were having a hard time tracking down the actual cause of the popping sound. But, regardless of that, the effort they went through the "make it right" and give me my car back in excellent condition was truly amazing and I might never see this level of customer service again in my life from any other business. Major props for how they handled this and I can't say thanks enough. So far, so good with the car since I got it back from them. Fingers crossed it stays that way.

I have seen my family members use Busse Automotive since I have had a learner's permit and I have…read morebeen driving for quite some time now. I respect the no weekend hours thing for the employees to have work-life balance, that just means you have to think ahead when scheduling your oil changes, no biggie! The only time I was disappointed by that schedule was when I got a nail in my tire and had to take it somewhere else to get patched up. I appreciate that when I go for my oil changes, they also check the tires, brakes, etc. to make sure that the car is safe. In an "emergency," when my battery light popped on, they squeezed me into their busy schedule and let me borrow a car to get my daughter to and from school. Outside of the exemplary service, I appreciate how Busse is involved in the community. There is always a thank you note hanging on their wall and I know from my daughter's activities that they put money back into the community by sponsoring. I trust Busse with my car. I trust that they are doing what needs to be done to keep the car safe and not have me spend money. One piece needed to be replaced before the warranty on the work was expired and it was fixed in a jiffy at no additional cost to me. They always explain to me what is going on and always answer my questions patiently. As my daughter gets closer to the age of driving and cars, I look forward to her being the 3rd generation that utilizes their shop!