My experience with them was less than ideal. I seriously needed tires, even my spare tire wasn't holding air and could see the wires of the tread on others. I tried to schedule an appointment online for a set of 4 new tires that was labeled on their specific store website at $114, for the next day at 10 am. I get a voicemail from them at 9:30 am the day I'm supposed to bring it in saying they didn't have the tires available.
I called them back and after talking about my budget for tires ($130 each) Scott told me he would give me a call back with a few options and quotes. I waited an hour for a call back, and eventually called midas myself instead of waiting for the return call. Another employee answered and said Scott was out and that he would be back in 10 mins to do my quote and to wait 45 mins for them to call me back. I waited another hour, and ended up calling them back again. They still didn't have my quote ready. The man did the quote with me online over the phone and said the cheapest tire they could get me was $179 each, when online (for the page for this specific location midas) there is MULTIPLE options $130 and under. Seems sketchy to me.
I asked if it was the same for all midas around that they didn't have cheaper ones and he said that they were all the same price no matter which midas you go to. Which is also weird because if you switch the store online it gives you different prices for the same tire.
He said he could give me a discount on the tire he said was $179 (which the website says is $136). He brought the price down to $127 for me, said that the tires would be for sure dropped off if they ordered it before 1pm. He ordered them and said to drop my car off around 3:30 because that's when the shipment of tires comes in. And that he would get my car done by the end of the day for sure, after hearing about my tire situation.
I'm halfway there to drop my car off and I got a call from them saying the tires never came but they would for sure be there by the next morning and that they could have it done by 1pm that next day that the tires came in. By that time it was already 3:20 pm and I very well could have had an appointment somewhere else to get a new set of tires that were in stock, I didn't because Scott assured me that the tires would have been there that day by 3:30.
The next day(today) I dropped my car off at 8:50 am and he asked when I needed my car back. I told him that they said it would be done by 1pm that day and that I had to work at 4.
I got a call at 10am that day and they had offered to change my oil because it was almost due, I couldn't afford it so I denied and said to let me know when everything else was done. I waited, it was 1:45 and I HAD TO CALL THEM AGAIN to check the status of my car. They said had been done.
I never have received such bad customer service with communication in any of my time going to mechanics. Usually when a BUSINESS says they will call you back with a quote/ or information about your car that THEY HAVE, they do!!! I should not have had to call them back every single time when they said they would do the calling in the first place!!! Very worrisome!!
When I got there to pick up my car, after finding out almost an hour after the time they said it would be ready, they tried charging me $830 when I signed off and agreed to the $713 charge?? I said that that's not what I agreed to and that they said they would call if anything changed. They did lower the price back to $713 eventually. But all the pricing confusion and communication issues, I will not be going back. I'll have to see how the customer service is if anything happens to my new tires before the warranty is up.
If I wasn't in the emergency situation that I was in, I would have waited for an appointment somewhere else. Very sketchy seeming with prices being different online than in person, the communication issues, and trying to charge me more than what I originally agreed to. I am happy that it eventually did get done and I have new tires though. So in the end, everything did work out but not worth the time, trouble, or $ in the future for me.
Not sure if all Midas is the same but I will not be returning to this location. read more