I scheduled an appointment online for an oil change and tire rotation. I had a coupon for $70 for the service to use at the location in Norwood. I arrived today and the guy at the front desk stated they have a new system. They do not accept online appointments and he refused to honor the $70 coupon. I have never had a problem with this location in the past. I am very disappointed. I just walked away. read more

I am extremely disappointed with my recent experience at Midas. I dropped my car off last Thursday for an alignment and oil change. The technician, Nick, sent over an inspection report stating I needed inner and outer tie rods, an alignment, and new tires. I explained that I only wanted the oil change and alignment. Nick strongly discouraged this and stated it was "pointless" to get an alignment without replacing the tie rods and tires. After feeling pressured, I agreed to replace the tie rods for $657. When I picked up my car, it was making a noise that had not been present prior to service. I immediately reported this, and Midas kept my car for an additional two days, stating they could not determine the cause. On Saturday, I was told by the lead technician that the noise was due to needing struts and coils, totaling approximately $1,200 -- an issue that was not identified in the original inspection report. I declined this repair. The technician, Nick, responded rudely and told me to come pick up the car. I then took my vehicle to another mechanic, who informed me that I did not need struts or tie rods, but rather a driver-side hub bearing replacement. I have also attempted to contact the regional manager, Jordan, multiple times and left voicemails but have received no response. This experience felt unprofessional, pressured, and dismissive. I am deeply disappointed in the service and lack of follow-up. I will not be returning and expect a response regarding this matter. Also to add the regional manager called me back and he was extremely rude and unprofessional did not acknowledge that Midas messed up . read more

Edmund was very polite and kept me informed. He gave me a ride back to my condo while I waited.

I have a 2008 BMW and still bring it to the dealership for a few select repairs. However, I really like this Midas location for just about everything else. I brought my car in for an AC recharge and the work was done on the same day at a very reasonable price and with no gimmicks. Nick, the manager and the rest of the team are polite and friendly. The parking lot at this location is always full as are the service bays. Clearly, this is a place that a lot of people trust to service their vehicles, including me. read more

Took my car in on July 9, 2025 to the Midas on Smith Road in Norwood Ohio. They did a full inspection and said I needed front rotors and pads, an AC recharge and an oil change. I went ahead with those repairs... When I got my car back, there was an obvious grinding/friction coming from the rear wheels that was not remotely present before taking the car in. So I took my car back in to the shop, after visibly beating on the rear brake with crowbars (which I realize must be done sometimes), they come back with an $800 quote to replace the rear drums brakes. Remember, upon their initial inspection, they told me the rear brakes looked fine. Also keep in mind, I was having zero issues with anything upon bringing my car in other than the a/c not blowing cold. To pay a company nearly $900 and get my car back in an un-drivable condition when all I initially wanted was an AC recharge is unacceptable. Clearly a mistake was made or something improper happened during the course of doing these repairs. No resolution offered, no explanation, no means of contacting a regional manager. I called corporate, which was a dead end. The manager at this location was a kind man, but lacked initiative and resolution... I realize often times managers in this position are not given the tools and resources to resolve issues like these, so I have nothing bad to say about him. But my overall experience, given the time, stress and money this has costed me is very upsetting. read more

My Daughter goes to this Midas and she told me to try it. When my check engine came on in the middle of a Saturday they were able to look at it later (diagnostic test because check engine light came on) in the day and let me know FIRST thing Monday morning. They were able to get my part in and my car was fixed by the end of the same day. I mentioned my daughter worked late and Trey came and picked me up to get my car so I didn't miss part of another work day abd mg daughter didn't have to leave work early to pick up my car. FAST, FRIENDLY, HONEST, and the price was competitive with other shops for the work complete. I highly recommend them! Sandy N read more

Amazing place I have been using Midas for years. From tires , brakes, and oil changes they are the go to place for any automotive repair with the most competitive prices read more

This location recently just got new management and man has it shifted from night to day!! The team was quick, honest and gave the best care to my car. When it comes to these quick service shops you have to be a bit careful where you go but at this location I'd trust them any day of the week! I came in to get one small thing done they had a full shop but still saw me immediately when they could to help me out and sent me on my way in such a quick and easy manner with a smiling face the whole time highly recommend these guys!! read more

if I could give Midas a rating it would be 00000. My spouse went to Midas Erie Blvd Dewitt NY on 01/03/2022 because the brakes were squeaking. Because my souse is an elderly man and they saw him coming as a person they could take advantage of. They talked him into replacing all the brakes for a total of $1744.56. This was 01/03/2022. Now skip to 01/24/24 I felt the brakes felt soft. Midas looked at my car which I had to pay $25 for them to even check the bakes and quests what. They are telling me that my car now need work that will total $2,641.51. Midas is about noting But money, money. money, And they are out to take all your money. So don't say you were not warned. If anyone from the look into this ck invoice 0206627 and invoice 0217066. read more

If you're getting something other than an oil change and tire rotation, be sure that the price of parts isn't inflated to something ridiculous. I'd scheduled an oil change and got a great deal; full synthetic for $50. Two days before my appt, my check engine light came on. I went to auto store for them to use OBD II code reader. Turns out my car was showing P0134 (O2 sensor not detected). Since my O2 sensors had never been changed and it wasn't being detected by the car, I assumed I just needed a new sensor, and was right. For my vehicle, sensor at Autozone was $194. On Amazon it was $90. Midas priced me out at $480 for the sensor and $91 for labor. I asked if I could buy sensor and simply get it installed. However, that was not an option. Needless to say, I bought the sensor on Amazon and went somewhere else to get it installed. This is just a review to BEWARE of part price inflation at auto repair shops like Midas and similar. read more

I brought my car in because my wipers weren't working and I needed an oil change. I had a good experience at Midas! Instead of writing a paragraph I wanted to write the pros and cons of my visit. Cons - I brought my car in on Monday and they let me know it would get done that day. Turns out, they needed to replace the wiper motor and it couldn't be done until Wednesday. Wednesday comes around and we find out it's an electrical problem so it wouldn't get done till Friday. So I had 4 days without my car which was no fun because that meant I had to find rides to work - I picked up my car after waiting 4 days to retrieve it. However, the oil sign was still on and for some reason the engine light turned it and it wasn't on before. This resulted in me waiting an additional 20 minutes on that Friday when they let me know it was already done. Pros - Derrick the manager was very responsive. He was very quick to keep me updated on what was going on and why it was taking forever. The only day I did not get an update was when he had a day off. He even knocked down the price a tad bit due to the inconvenience of the wait. Was I disappointed that it took longer than expected? Yes. However, being an understanding customer is important and I appreciated the responsiveness of the management. read more

I would not recommend coming here for an oil change. Normally it takes around 30 minutes to get an oil change but we were here for an hour and a half when we were the only customers in the store. I have never had an oil change take this long even when I have went some place to do extra work for me before. I really hate giving bad reviews but unfortunately this was not a good experience. Update: We ended up waiting 15 minutes after an hour and a half making our wait a total of 1hr and 45 minutes, which is not ideal. They were missing a filter apparently. I wish they would have just told us and explicitly state it would be more time to wait so they could get this filter so that way we were able to come back later. read more

This is the one guys the service is great. Staff is friendly. The quality of the work is guaranteed, but they'll go over it again for you to make sure that you're happy. I believe the value is worth your hard earned coins! read more

As cars age, they need more love . The Midas team with Derek has taken good care of my automotive child and really came through! When I cannot get to the dealership, I can come to Norwood Midas and leave knowing that the little car was fixed right. And the team is polite and accommodating . THANK YOU AGAIN MIDAS!!!!! read more

Couple weeks ago, my check engine light came on while I was heading out of town. I pulled in here because it was the closest auto shop and they pulled my codes and told me it was just my gas cap that was causing this warning. Thankfully, they turned off the signal and didn't charge me for this service and I was out of there within the hour. Overall great service and communication read more

I was traveling thru Cincinnati and my tire pressure light came on. I pulled over to this Midas shop, and Derek came out help me. He checked and filled my tires, and reassured me about continuing on my trip. I so appreciated his (no charge!) aid, it was over the top. Thank you Derek! read more

Get my oil changed here every time I'm due for one. They are pretty quick, and Logan is super nice. Very accommodating with appointment times. They gave me $20 off to! read more

Resolved a damaged tire issue. Jim and his team made short work of the tire which could not be saved. Rep

I went here to get new tires. I needed all season tires because I'm moving to an area that those are needed. They wouldn't allow me to get them without giving a reason why I needed them. I told them what tires I wanted and they tried to convince me to get others. After telling them I will only get the one type of tire I researched, they had to special order them in, which is totally fine. I come in to get my tires and they ordered the wrong ones- the ones they initially tried to sell me. So I then have to wait again to get my tires. A few weeks later my tires were slashed. They again had to get new ones ordered, said they'd be in by a certain date, still didn't happen- and my job requires me to use my car so having them continually be incorrect about when things will be in hurt my income. After moving, I found out my car's ball joint was broken and I needed a new one. The entire garage of guys where I got the ball joint fixed said that Midas should have caught this, especially having seen my car twice and that they should at the very least do an alignment for free when I would soon return to Cincinnati. Nope! The manager, Derek, didn't even listen to me to hear I just wanted a free alignment, not a free ball joint. I had to reiterate it three times to him, and he then got an attitude saying that it's not their fault and the ball joint could have been broken after them, which was not the case based on what my car garage said. They have been completely unprofessional, rude, and disorganized throughout my entire experience with them. I would avoid this place at all costs in the future. read more

Exceptional service and very quick! They have been very friendly and easy to work with every time I have gone in. Highly recommend.

My car had a busted exhaust so I took it to Midas to get it fixed. They wanted to charge me $1900 to replace the entire thing and told me there was no other solution. I ended up talking with my hometown mechanic I trust from and he got the job done for $300. Really felt like I was being taken advantage of. read more

Assistant manager Mike was exceptional from start to finish I will come back to this location again for car repair also Austin was professional and clear as to what was needed. Thank you both for your professionalism and understanding. It's people like you that don't get the recognition like they should. Thank you %. I will never forget my experience at this shop!! read more

I purchased tires from a Midas in Kentucky and had recently purchased a house in Ohio. The Midas that I had always gone to was just a bit too far away from me to go there. This location is right down the street from my job. With the cold weather, I had constantly been refilling my tires with air and became suspicious when one of my rear tires always seemed extremely lower in air than the other three. After a quick inspection, I saw a nail in the tire. I looked at my purchase of the tires from Midas and saw that I had free lifetime repair along with the road side hazard warranty. So I called my Midas in KY and asked if I could go to any Midas - they said yes. So, off I went to this location down the street from my job. I had called ahead to verify that I didn't need an appointment. The gentleman that I spoke with told me that I could bring the car by without an appointment and get the tire repaired. I went during my lunch hour and was told that it would be about 10-15 minutes before my car could be pulled in due to all the lifts being taken at the time. After about 30 minutes or so, my car is finally pulled in. They begin looking at the tire and could not find the nail that I had seen the day before. Because it was so snowy/icy outside, they had sprayed something on my tire to help melt the ice for a better view. I was told that this would take 15 minutes or so. Another 30 minutes went by. At about this time, I was getting a bit frustrated due to the wait and being on my lunch hour (a bit hangry, if I must admit). After another 10-15 minutes, the manager came back and showed me the nail they pulled from my tire. They had repaired it and pulled my car out. There was no charge as it was part of the warranty that I had purchased. The manager and workers were very nice and we had even chit chatted during my wait, but the amount of time to repair a tire was a bit disappointing as I have had tire repairs take less than 20 minutes in the past through Michael Tire. I wish I could have had an appointment because I'm sure it would have been quicker. read more

Got an oil change, tire rotation, and wheel balance. ALL of the mechanics and employees were so nice - as a young woman, this isn't always the case at an auto shop. Mike and austin were super nice and helpful! I'll be going here from now on! read more

If I could give this joke of a shop negative stars I would after charging me over $1000 to fix a issues I am still having with my vehicle they told me to take it to another shop. I wouldn't even trust this place to change my oil save your self the headache and go to a real mechanic! read more

Something was rattling every time I went over a bump so I brought it in. I've always been skeptical when it comes to mechanics so I was a little unsure about bringing it in. I called in when I was 5 minutes away to see if they had time. Derek the manager said he could get it in right away. Brought it over and James the technician test drove it right away. Lifted it and took the heat shield off. I asked how much I owed them and they said not to worry about it at all. One of the nicest customer experiences I've had in years. It's situations like this that give me faith in the world. read more

We are from Madison, WI and in Cincinnati for a funeral. We realized our tire had a screw in it and stopped in here for a repair. The service people were quick to help and got us back on the road in a short amount of time! I would highly recommend! read more

Oil change. With an appointment. I guess I assumed it was a standard for places to top off fluids and tire pressure. No it's not .. it was oil change and that is it. I have to go buy some antifreeze and wiper fluid and tire air . And do it myself . I called to inquire and the "manager" basically mocked me for asking about fluids. He did however offer to add the wiper fluid.. bad services bad customer service. read more

(On behalf of both my husband and I) Our car randomly gave out this past weekend. We waited til Monday (today) to call a car repair shop because our vehicle warranty place was closed on the weekends. I came across this Midas viaYelp, and they had pretty good reviews - we totally see why! My husband gave them a call this morning and spoke to Derek about getting our car evaluated and repaired. Derek said they were able to help us today and to go ahead and bring the car in. We had to get it towed there. When the car came to the shop, we were told we would be called with diagnosis confirmation and get the green light to proceed. Which was not very long of a wait. Derek and the team replaced our alternator, battery, battery cable, and control arm all within the same day. They also called our warranty place and got the qualified work paid for quickly! Top notch service. Definitely would refer and come back if needed for all of our needs. Thank you Derek and team! Happy holidays. read more

Staff was friendly upon arrival and the manager was prompt to answer questions and up-sale everything. After being told my car would be ready by noon, (dropped my car off at 8:40) a tech calls at 1:19 and states that during tire removal of my rear tires, the TPMS valve broke. They did call to notify me, however; why should I be responsible for the $17.00 part that they charge $69.99 for, when they are the ones for the error. A $90.00 visit turned into $232.00 If only you would take responsibility for your mistake, rather than charging your customer for it. Because your initial customer service is solid, your follow up; not so much! I understand sales but now charging for a F#$& up... Not so much. read more

I popped a tire and called around a few places to get quotes. For two all season well reviewed tires (according to tire rack) I was getting quotes for $400+. I called Midas, and they went and got two of the tires I wanted and were $50 cheaper than any other place. They also didn't try to upsell me on services I didn't need. Overall took less than an hour and they were very helpful. read more

I go here all the time because it is convenient for me to get free air when my tires are low. However, I had an issue with my brakes and went for an actual repair. The guys are always so nice when I go in. I had Derek help me and he was extra patient and kind. I was so glad they have never tried to scam me, given I am a girl in college. The prices were good and he even offered advice on what he would do to bring the price down. Super friendly and helpful. Definitely going back for all my car needs! read more

Easy online appointment set up with quick response. Located in a good spot near rookwood/Oakley/etc. right by 71. Guys in there are super nice and let you know what's going on with your car, without trying to pressure you into doing any sort of extra stuff or make you feel uncomfortable. Even when short staffed they communicate and let you know what's going on. I'll be back! read more

I used to get very anxious when it was time for an oil change but I know coming here that their team will take care of me! I've been a customer here for about 10 years and Derek has always been quick but thorough. read more

I got a flat tire on the way to the gym, and pulled into Midas. Didn't have an appointment and didn't call ahead, but they were super fast to help me and I was on my way in less than an hour. Didn't charge me a thing and they even checked all my other tires as well. Couldn't recommend more highly, they were fast, professional, and helpful! read more

Place sucks. Just moved to the area and was looking for a new spot to get quick oil changes as I drive a lot for my career. I get oil changes every 6 weeks or so due to high mileage. I had an appointment for a simple oil change at 2pm, arrived 5 minutes early, and stated that was all I needed: no other services. Car was taken right in. I sat and watched as they lifted the car, drained the oil.. then nothing. They stood around talking and joking around while I waited an hour and ten minutes. For an oil change. Don't go here if that's all you're after. It doesn't take this long. I cannot speak to their other services and they were a friendly enough staff, just zero sense of urgency to their work for something that doesn't take long read more

Super friendly staff. I arrived a little late to my appointment and they still got me in and out in a reasonable time. Super pleased. Didn't try to squeeze every dime out of me either. Thanks Midas! read more

As I waited today for a new tire, I watched how professional the manager was in dealing with a ignorant customer who was clueless on social distancing during COVID-19. Repeatedly the manager had to tell him in a polite assertive manner that he needed to stand behind the glass as he wanted to lean on the counter to the side of the glass on the phone, repeatedly the customer wanted to walkout in the service area when there was a big sign saying not to, and the customer demanded the manager talk to the caller on the phone who supplied the credit card for the payment of service as the manager had to point out the need for precautionary measures and social distancing, all while trying to be as efficient and professional as possible while a line was beginning to form. I had a simple tire replacement today, but will return because I am very impressed with the way the manager handled himself in a stressful situation and am disappointed in how some individuals are treating workers during these tough times. read more

Brought in my flat tire and from the phone call to check out the Manager Derrek was excellent. Shot me straight, didn't try to up charge me, and repaired it for a quarter of the price that a new tire would be. (Most places would convince you to get a new tire). Event customer service of any repair shop I've been to! read more

Be sure to call around to other mechanics before choosing Midas. In a rush I took a vehicle here only to pay more than the verbal quote and 25-30% higher than 3 other shops I called after the fact. Turns out the charge for parts was twice what OEM parts for a starter replacement should be. I've taken cars here multiple times a year for a decade. Never again. Heck, there's a Car-X right next door. My fault, don't be ME. Choose carefully, choose elsewhere. read more